Jobs
>
Charlotte

    Technical Support Specialist - CHARLOTTE, United States - SAIC Career Site

    SAIC Career Site
    SAIC Career Site CHARLOTTE, United States

    2 weeks ago

    Default job background
    Description

    Description

    SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support.

    You will be part of the Tech Dispatch team, responsible for onsite support of incidents and service requests that cannot be resolved remotely by Service Center Staff. In this role you resolve, track, and manage escalated technical problems within Remedy. Travel may be required to support remote FAA sites that do not have local technicians assigned.

    This role is Onsite at the customer location in Charlotte, role contingent on Funding.

    Responsibilities

    • Installs software, modifies settings, and replaces hardware as required to resolve the incident.
    • Resolves desktop and network issues to restore service.
    • Understands premise wiring/cabling best practices.
    • Uses ITSM and Remedy ticket processes to document actions taken and executes hardware or software deployment.
    • Supports lifecycle asset management (LCAM) of IT equipment – deployment through exchange/disposal.
    • Ensures troubleshooting and resolutions are accomplished using industry best practices, resolves technical issues, ensures issues resolved per FAA direction, and documents installed configuration.
    • Makes updates to the knowledge base by creating documentation describing issues encountered, their resolutions, and works on the development of processes and documentation to improve the ability of the service desk to detect and resolve problems.
    • Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

    Qualifications

    Required Education & Experience

    • A Bachelor's degree related to Computer and Information Technology Services and 2 years of experience, AA Degree in related discipline and seven (7) years or more of related experience; Or, High School and nine (9) years of related experience with relevant certification
    • Must be willing to work effectively within a team environment in a fast-paced support role.
    • Must possess excellent communication skills, be dependable, outgoing and positive with excellent problem solving skills.
    • Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years with the ability to obtain a public trust


    Desired Skills, Experience, & Certifications

    • A Bachelor's degree related to Computer and Information Technology Services and 2 years of experience, an Associate's and 9 years of experience, or High School and 10 years of additional experience.
    • Technical proficiency in supporting desktop, server, printer, and network equipment.
    • IT Certification(s)
    SAIC accepts applications on an ongoing basis and there is no deadline.

    Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
  • SREE Hotels LLC

    IT Support Specialist

    1 week ago

    SREE Hotels LLC Charlotte, United States

    SREE Hotels is looking for an experienced IT Support Specialist at our corporate office located in the Ballantyne area of Charlotte. · Position Summary: We are seeking a highly motivated and customer-focused individual to join our IT team as a Technology Support Specialist. The ...

  • SREE Hotels LLC

    IT Support Specialist

    6 days ago

    SREE Hotels LLC Charlotte, United States

    SREE Hotels is looking for an experienced · IT Support Specialist · at our corporate office located in the · Ballantyne area of Charlotte . · Position Summary: · We are seeking a highly motivated and customer-focused individual to join our IT team as a Technology Support Spe ...

  • MetroSys Inc

    IT Support Specialist

    5 days ago

    MetroSys Inc Charlotte, United States

    Responsibilities: · Provide technical support to end-users via phone, email, or in-person, addressing hardware and software-related issues. · Diagnose and resolve technical problems related to desktops, laptops, printers, mobile devices, and other peripherals. · Install, configur ...

  • Camelot Consulting, Inc.

    Support Specialist

    2 weeks ago

    Camelot Consulting, Inc. Charlotte, United States

    Camelot Consulting, Inc. is a 30+-year-old software development firm located near Pineville, NC, equipped with a talented staff of software designers, programmers, and consultants. We develop, sell and support software for the 3rd party logistics market which includes public ware ...

  • Atos

    IT Support Specialist

    6 days ago

    Atos Charlotte, United States

    **IT Support Specialist** · **Location:** Charlotte, NC, US-US **About Atos** · Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, ...

  • Partners Personnel

    Recruitment Support Specialist

    4 days ago

    Partners Personnel Charlotte, United States

    We are looking for a driven, self-motivated, bilingual (Spanish/English) Recruiting Support Specialist to join team · Experienced in high volume recruiting? We are looking for go-getters with high energy who are creative, super organized and detail oriented, and are self-driven t ...

  • Alternative Living Solutions of North Carolina

    Peer Support Specialist

    1 week ago

    Alternative Living Solutions of North Carolina Charlotte, United States

    Job Summary · To provide peer support services as part of a multi-disciplinary team to persons with mental illness and/or substance abuse problems. Service provision will focus on working with clients to enhance their recovery. Service is provided to individuals or groups. · Resp ...

  • Infovisa

    Software Support Specialist

    6 days ago

    Infovisa Charlotte, United States

    JOB DESCRIPTION · Position Title: Product Support Specialist · Location: Cornelius, NC · Employment Type: Full-Time, Exempt · Degree: 4-Year Degree · Minimum Experience: 3 Years · Position Summary: · The primary role of this position is to provide first level support to I ...

  • Elior North America

    Technical Support Specialist

    2 weeks ago

    Elior North America Charlotte, United States

    Technical Support Specialist Job Reference Number: 18470 Employment Type: Full-Time, Hybrid Segment: Elior Corporate Brand: ENA Corporate State: North Carolina (US-NC) When you join Elior North America, you are joining a food service team that is uni Support Specialist, Technical ...

  • EIS

    Operational Support Specialist

    6 days ago

    EIS Charlotte, United States

    **Description** · **Job Description** · EIS is a leading North American distributor of process materials, production supplies, specialty wire and cable and value-added fabricated parts for the electrical OEM, motor repair and assembly markets. · Our culture is highly innovativ ...

  • ImagineSoftware

    Software Support Specialist

    6 days ago

    ImagineSoftware Charlotte, United States

    Job Details Job Location Remote - Charlotte, NC Position Type Full Time Salary Range $55, $65,000.00 Salary/year Software Support Specialist · How this Role Makes an Impact · The Software Support Specialist role is an essential piece to our Imagine team, and we are looking for ...

  • TalentBridge

    Project Support Specialist

    1 week ago

    TalentBridge Charlotte, United States

    Job Description: · We are seeking a Contingent Resource - Project Support Specialist to join our team. In this role, you will be responsible for providing support to Project Management, improving processes proactively, and executing moderately complex project and administrative ...

  • Maxim Health Systems

    Field Support Specialist

    1 week ago

    Maxim Health Systems Charlotte, United States

    **Field Support Specialist** · Charlotte, NC, 28204 · Operations, FieldOffice · Full Time · **** · **Position Description:** The Field Support Specialist I, in collaboration with the Field Support Specialist II, is responsible for providing the highest level of professionali ...

  • Magical Destinations Travel

    Client Support Specialist

    1 week ago

    Magical Destinations Travel Charlotte, United States

    About the job Client Support Specialist · Your Gateway to a Rewarding Career · Are you passionate about your clients and delivering outstanding customer service? Magical Destinations Travel is on the lookout for a Client Support Specialist to enhance our · dedicated team. We p ...

  • POS Nation

    Technical Support Specialist

    2 weeks ago

    POS Nation Charlotte, United States

    Why Join Our Team? · POS Nation is a small company in a fast-growing, high-tech industry - and this is evident in everything we do. If you're looking for a cushy job at a Fortune 500 company, this is not for you. Being a part of a small company means that everything you do makes ...

  • Atrium Health

    Peer Support Specialist

    3 weeks ago

    Atrium Health Charlotte, United States Full time

    Overview · Job Summary · The Peer Support Specialist utilizes their lived experience with the healing process of recovery from psychiatric, traumatic, and/or substance use challenges to offer assistance and support to promote another peer's own personal recovery. The Peer Suppor ...

  • Crescens

    Desktop Support Specialist

    4 days ago

    Crescens Charlotte, United States

    Job Title: Desktop Support Specialist · Location: Charlotte, NC · Duration: 6+ Months · Job Description: · Expected Skills: Able to work without assistance; can provide limited leadership to others; able to manage medium complexity work efforts; may have industry experience.Fa ...

  • X2logics

    Customer Support Specialist

    5 days ago

    X2logics Rocky Hill, United States

    **Duration: 9 Months**: · - **Location: Rocky Hill, CT 06067** · **Qualifications**: · - Bachelor's Degree in technical field or College Degree in Trades. · - Technical or mechanical aptitude/Hands-on experience preferred. · - Strong oral and written communication skills are esse ...

  • Alternative Living Solutions of North Carolina

    Peer Support Specialist

    1 week ago

    Alternative Living Solutions of North Carolina Charlotte, United States

    Job Summary · To provide peer support services as part of a multi-disciplinary team to persons with mental illness and/or substance abuse problems. Service provision will focus on working with clients to enhance their recovery. Service is provided to individuals or groups. · Resp ...

  • Partners Personnel

    Recruitment Support Specialist

    1 week ago

    Partners Personnel Charlotte, United States

    We are looking for a driven, self-motivated, bilingual (Spanish/English) Recruiting Support Specialist to join team · Experienced in high volume recruiting? We are looking for go-getters with high energy who are creative, super organized and detail oriented, and are self-driven ...