ServiceNow Business Systems Analyst, Global - Denver, United States - Vantage Data Centers

Description

Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience.

Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Technology & Systems Department

The Technology & Systems Department for Vantage Data Centers is very hands-on. In most cases, we specify, purchase, configure and maintain all networking and server hardware. We also work closely with partner VARs to learn about the latest technological changes so we can make informed purchase decisions. The IT (Information Technology) department is always looking for ways to strike the best balance between technology, performance, and cost.

Vantage Technology & Systems also participates in designing each of our new data center building's networking infrastructure, including but not limited to diverse pathways connecting to carriers, meet-me room (MMR) hosting (rack, cabs, ladders, cross-connect panels...), wireless AP (Access Points) coverage, etc. If you like getting your hands dirty and helping to design, build and maintain IT infrastructure in a modern data center, then come work at Vantage. We are expanding with many new builds

Position Overview

The ServiceNow Business Systems Analyst will play a key role in maintaining and maturing the ServiceNow platform. In addition, you may also contribute to the technical design, ServiceNow code and architecture, and work with key business units to build solutions and processes, support maintenance, continual service improvement, and build new capabilities on the ServiceNow platform. The ideal candidate will have experience with Service Catalog, Asset Management, Strategic Portfolio Management (SPM), Field Service Management (FSM), Technology Provider Service Management (TPSM), & Business Continuity Management (BCM).

The incumbent must have strong written and verbal communication skills.

Responsibilities

• Closely partner with the ServiceNow leadership team help maintain and enhance our current ServiceNow system
• Provide advanced knowledge of systems to ensure functionality meets customer requirements and serve as a resource for complex issues and solutions
• Partner with internal users to identify business needs, develop system requirements, and translate requirements into technical specifications for developers
• Work directly with the ServiceNow Developer to provide effective and quantitive enhancements and remediations
• Conduct User Acceptance Testing (UAT), fix failures, conduct quality assurance checks, debug and solve issues, and help determine solutions
• Present release notes as items move to production for team awareness.
• Lead meetings, facilitate training, and assist in communicating and implementing new processes and solutions.
• Collect user feedback regarding system performance and work with the ServiceNow team to prioritize configuration requests
• Interpret information, ideas and instructions and communicate clearly and accurately both verbally and in writing
• Ensure business solutions meet strategic goals through project management and analyzing functional and systems requirements and driving productivity
• Perform system data audits and business analysis to identify key metrics (SLAs (Service Level Agreements) and KPIs (Key Performance Indicators)) to drive/support strategic business decisions
• Prepare reports and dashboards for systems monitoring and to determine gaps and opportunities for improvement

Basic Qualifications

• 5+ years of direct experience working with ServiceNow and supporting modules
• 5+ years of experience with other systems, relational databases, business operations; preferably with working knowledge of data and operational needs across different business functions
• Solid understanding of systems and working with platforms such as ServiceNow, Workday, etc.
• Superb verbal and written communication skills; ability to speak to various partners with different technical skill levels and the ability to define requirements for developers
• Ability to learn and exhibit developer-level understanding and an understanding of Agile methodology; ability to define and document system requirements and workflows for developers.
• Functional analyst who can lead meetings with both technical staff and user groups
• Solid project management and organizational skills; experience participating in technology and software projects is preferred.
• Strong critical thinking skills and the ability to empathize with users to evaluate the user journey and determine opportunities for improvement
• Ability to analyze processes within a multi-functional organization; effective in implementing new and improved processes.
• Ability to thrive in a fast-paced and ambiguous environment with quick deadlines and shifting priorities.
• Possesses strong organization skills with the ability to handle various tasks

Additional Details:

• Salary Range: $120,000 - $135,000 Base + Bonus (this range is based on Colorado market data and may vary in other locations)
• This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.
• Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown.

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other's strengths and respecting each other's weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage Data Centers is an Equal Opportunity Employer

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.