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    Claims Manager - Los Angeles, CA, United States - Whiteboard Risk & Insurance Solutions

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    Description

    Job Description The Claims Manager will be responsible to act as a liaison for our clients in the management of Worker's Compensation claims.

    On behalf of the client, you will communicate (through phone and email as necessary) with doctors, insurance adjusters, Worker's Comp attorneys in order to use our process and strategies to get the best results for our clients on each claim.

    The Claims Manager will also analyze patterns and trends in a client's claims history to ensure that our strategies are adjusted as necessary and continue to produce the highest level of results.

    Educate Clients on Claims Management Procedures
    Coordinate Claims Strategy with Clients, Adjusters, Attorneys, and Doctors
    Analyze Claims & Financial data to provide summary and strategy to clients

    Our clients are used to a very high-level of service and we need the clients to receive proactive and thoughtful communication from our team.

    Strong communication skills.

    Sometimes the job is as simple as relaying information at the right time, following our process - or making a simple status request from an insurance adjuster so we're up to date on a claim.

    In some instances, the other parties involved in a claim (doctors, adjusters, attorneys, etc) may try to steer the claim in a direction that isn't the best for our client.

    You'll need to be able to tactfully direct the claim back into the best interest of the client.

    Training will be provided on when to do this, and tips can be provided on how, but strong communication/negotiation skills will be very useful.

    We review clients claims data to determine what strategy is best on each claim. We also review their overall claim history to determine patterns and trends and continue to deliver better results. Basic Computer skills . We manage claims through Salesforce.
    You'll access a number of websites to gather claims data. You'll also use Microsoft Word, Adobe, PDFs, Outlook, and other Microsoft Office apps.

    Fully Remote Work.
    Health, Dental, Vision plans fully covered by Whiteboard.

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