-
1ST MIDAMERICA CREDIT East Alton, United StatesJob Description · Job Description 1st MidAmerica Credit Union has over 87 years of history servicing members of the Metro East, Illinois and Kansas City areas. We have 11 branches currently throughout the area servicing over 60,000 residents in 31 counties · We are looking for d ...
-
Call Center Representative
5 days ago
Ultimate Staffing St Louis, United StatesJoin Our Team as a Call Center Representative · Are you an organized, detail-oriented individual with a knack for effective communication? Do you thrive in a fast-paced, high-volume environment? Ultimate Staffing is partnering with a rapidly growing leader in the specialty drug ...
-
Call Center Representative
2 days ago
People's Family of Corporations St. Louis, United StatesJob Description Summary: · Call Center Representative is responsible for confirming and rescheduling appointments in the NextGen system for new and established PHC consumers by phone. All appointment must be schedule in accordance with appointment guidelines. · Essential Duti ...
-
Call Center Representative
5 days ago
Senior Health Solutions St. Charles, United StatesCompany Overview · Senior Health Solutions is a state licensed agency that specializes in the senior life and health insurance market. We pride ourselves on outstanding customer service and deliver quality service to our clients. · Job Summary · As a Call Center Representative, ...
-
Call Center Representative
3 weeks ago
Peoples Health Centers Family of Companies Saint Louis, United StatesSummary: · Call Center Representative is responsible for confirming and rescheduling appointments in the NextGen system for new and established PHC consumers by phone. All appointment must be schedule in accordance with appointment guidelines. · Essential Duties and Responsibilit ...
-
Call Center Representative
6 days ago
People's Family of Corporations St Louis, United StatesJob Description · Summary: · Call Center Representative is responsible for confirming and rescheduling appointments in the NextGen system for new and established PHC consumers by phone. All appointment must be schedule in accordance with appointment guidelines. · Essential Du ...
-
Contact Center Representative
1 week ago
Spire St Louis, United StatesSummary · Spire is seeking a CX Agent (a.k.a. Customer Service Representative) to assist Missouri customers start, stop, or transfer gas service, pay their bills, diagnose, and resolve complex billing issues, and promptly schedule emergency service orders. As a representative, y ...
-
Call Center Representative
3 weeks ago
Peoples Family of Corporations Saint Louis, United StatesJob Description · Job DescriptionSummary: · Call Center Representative is responsible for confirming and rescheduling appointments in the NextGen system for new and established PHC consumers by phone. All appointment must be schedule in accordance with appointment guidelines. · ...
-
Appointment Center Representative
3 weeks ago
Woods Basement Systems Inc Collinsville, United StatesJob Description · Job DescriptionPOSITION SUMMARY · Has primary telephone contact with our customers, potential customers, and other parties for setting sales appointments leads, scheduling annual maintenance, and following up on a variety of issues. Supports the company's manage ...
-
Appointment Center Representative
1 day ago
Helitech Waterproofing Caseyville, United StatesJob Description · Job DescriptionCompany Overview: · Helitech is a leading foundation contractor based in the St. Louis area working in waterproofing, foundation repair and rehabilitation & concrete leveling. We are always looking for great employees to help better serve our cus ...
-
Guest Service Call Center Representative
3 weeks ago
Kennelwood Inc Saint Louis, United StatesKennelwood Pet Resorts is looking for a Guest Service Call Center Representative to be a part of a growing industry leader pet care business. This role will support Kennelwood Pet Resorts through customer service and sales functions as the first point of contact for reservations, ...
-
Contact Center Representative
2 weeks ago
Spire Energy St Louis, United StatesSpire is seeking a CX Agent (a.k.a. Customer Service Representative) to assist Missouri customers start, stop, or transfer gas service, pay their bills, diagnose, and resolve complex billing issues, and promptly schedule emergency service orders. As Representative, Customer Exper ...
-
Contact Center Representative
2 weeks ago
Spire Inc. Saint Louis, United States Full timeSummary · Spire is seeking a CX Agent (a.k.a. Customer Service Representative) to assist Missouri customers start, stop, or transfer gas service, pay their bills, diagnose, and resolve complex billing issues, and promptly schedule emergency service orders. As a representative, yo ...
-
Call Center Representative PRN Day Shift
3 weeks ago
SSM Health St Louis, United StatesIts more than a career, its a calling. · MO-SSM Health Corp Lake Drive 1173 · Worker Type: · PRN · Job Highlights: · PRN Role - Day Shift · Job Summary: · Answers incoming calls and performs triage of inquiries. · Job Responsibilities and Requirements: · PRIMARY RESPONSI ...
-
Call Center Representative FT
3 weeks ago
SSM Health St Louis, United StatesIt's more than a career, it's a calling. · MO-SSM Health Corp Lake Drive 1173 · Worker Type: · Regular · Job Highlights: · -Department: Patient Services · -Schedule: M-F Day Shift | No Weekends or Holidays REMOTE after (90) Days · -Starting Pay: 15+/hr. (Offers are based o ...
-
Call Center Customer Service Representative
2 weeks ago
Morrison Heating Cooling & Plumbing Caseyville, United States PermanentOverview: · Call Center-Customer Service Representative Morrison/Academy Air · Salary: $16 - $19/hr + potential weekly bonus' · (weekends + flexible schedule) Mornings and evenings · Location: Hazelwood, MO · Are you looking to jump in a dynamic, innovative and growing caree ...
-
Hurricane Relief Call Center Representative
3 weeks ago
MCI Careers Bay St Louis, United StatesPOSITION OVERVIEW · IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS · MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs. · Candidates accepted for this role will be e-m ...
-
Fleet Maintenance Operations Manager
3 days ago
Ryder System Wood River, United StatesJob Seekers can review the Job Applicant Privacy Policy by clicking HERE. ) · BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE · At Ryder, our most important competitive advantage is our people. · CULTURE- INTEGRITY- FAMILY · . As an Operations Manager, you'll be part of a f ...
-
Senior Product Marketing Manager
1 week ago
Radware East Alton, United StatesRadware is a global leader of cyber security and application delivery solutions for physical, cloud, and software defined data centers. · At Radware, we live and breathe cybersecurity. It is our passion. Each day, our international team works to earn the trust of more than 12,50 ...
-
BJC HealthCare Saint Louis, United States Full timeAdditional Information About the Role · St. Louis Children's Hospital and Healthy Kids Express Dental Program is seeking a Community Outreach Dentist to join our growing team. · #LI-JB2 · BJC Childrens Hospital Healthy Kids Program serves thousands of patients every day across th ...
Member Support Center Representative - Wood River, United States - 1ST MIDAMERICA CREDIT
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Job Description
Job Description1st MidAmerica Credit UnionStructured Compensation - Job DescriptionMember Support Center RepresentativeData Year: 2024
Prepared On: 05/14/2024
Role: To assist members and potential members with their telephone requests; explains services, responds to problems, and directs phone calls to the appropriate area. Provides convenient loan service, by telephone, for members and potential members.
Essential Functions & Responsibilities:
Assists members and potential members with their telephone requests including but not limited to: verifying account information, processing payments and stop payments, verifying deposits, transfer funds and answer questions about share accounts, share draft accounts, Visa cards, debit cards, troubleshoot for problems with on-line banking, etc.
Research and resolve routine member questions and problems within established authority levels ; answers questions about products and services and resolves member issues that are within their authority to resolve; refers issues that are beyond their authority to their supervisor, along with their recommendations.
Answers loan questions, calculates payments, and takes loan applications on the phone from members and potential members.Identifies cross-sell opportunities and cross-sells services to members.
Maintains member account information on computer system.
Performs other job related duties required or assigned.
Performance Measurements:1.Provide informed, prompt, professional and accurate service and support to all members and associates by answering the telephone within defined response time.2.Troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner.3.Process member transactions with zero unresolved errors.4.Successfully recommend a relevant new product or service to all members during the course of telephone interaction.5.Develop and maintain knowledge of all relevant policies and procedures to ensure compliance with applicable regulations.6.Direct all telephone calls to the appropriate person with minimum transfers.
Knowledge and Skills:ExperienceOne year to three years of similar or related experience. Prior call center experience is preferred. Skilled in using Microsoft Outlook for sending and receiving email. Working knowledge of credit union products and services. Experience with financial operation systems strongly preferred. Basic reading, writing and intermediate math skills (capable of calculations involving decimals, percentages and fractions). Experience in keyboarding.
EducationA high school education or GED.Interpersonal SkillsWork involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation.
Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.Other SkillsGood listening and telephone skills; able to operate a 10-key calculator.
Ability to operate a computer keyboard; able to proficiently utilize PC and Internet applications; able to make decisions with minimum information.
Physical RequirementsMust be able to sit for long periods of time.Work EnvironmentDisclaimer:
Must be able to work and travel to different credit union locations as determined by management.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.