Jobs
>
St. Louis

    Call Center Representative - Saint Louis, United States - Peoples Family of Corporations

    Peoples Family of Corporations
    Peoples Family of Corporations Saint Louis, United States

    2 weeks ago

    Default job background
    Description

    Job Description

    Job Description

    Summary:

    Call Center Representative is responsible for confirming and rescheduling appointments in the NextGen system for new and established PHC consumers by phone. All appointment must be schedule in accordance with appointment guidelines.

    Essential Duties and Responsibilities:

    Ensure that proper phone etiquette is adhered to at all time when confirming the appointment via phone by announcing: I am calling to Confirm/Remind you of your appointment @ PHC, On MO/DD/YR with DR/MS/MR _________@ location, will you be able to keep this appointment.

    Ensure that the consumer address, telephone number at minimum is updated with each appointment in the NextGen system.

    Educate consumer of service and program offered at PHC

    Instruct all consumers to bring picture ID, current insurance card, co pay if applicable and to arrive 30 minutes prior to appointment time for new consumers and 15 minutes prior to an appointment for established consumers

    Assist in consumer with rescheduling cancelled appointment due to change in the providers schedule and appropriately document method if notification in the NextGen system

    Select the appropriate appointment event and location

    Assist consumer with rescheduling and/or canceling appointments

    Verify consumer's appointments upon request

    Document when an appointment has been filled or cancelled

    Telephone or write consumers to remind them of their appointment or cancellation

    Document applicable information regarding patient's appointment in the comments section in NextGen system

    Ensure that each incoming or return appointment is schedule per the provider's request

    Contact Central Scheduling department immediately when unable to honor appointment request for further directions.

    Become and remain proficient in adding exception and templates to resources/providers schedule

    Become and remain knowledgeable of operation of NextGen System

    Prior to ending the call after verifying an appointment in the NextGen system always instruct consumer to bring in proof of income documents required to be considered for self pay patient status.

    Ensure that arrangements are cancelled for patients requiring the service of a translator for language or for the hearing impaired are addressed promptly. Form must be completed, faxed and note documented in NextGen comments

    The translator form shall be filed in the Date order for future reference

    Education and / or Experience: Associates Degree (A.A.) from two year college in business administration or two years recent related experience and/ or training. Health care experience a plus. Must enjoy working with the public. Ability to handle problems involving patients and maintain customer oriented attitude. Must be experienced with personal computers and have a willingness to learn new software. Must be able to type at least 35 WPM.

  • People's Family of Corporations

    Call Center Representative

    3 weeks ago

    People's Family of Corporations St. Louis, United States

    Job Description Summary: · Call Center Representative is responsible for confirming and rescheduling appointments in the NextGen system for new and established PHC consumers by phone. All appointment must be schedule in accordance with appointment guidelines. · Essential Duti ...

  • Peoples Health Centers Family of Companies

    Call Center Representative

    2 weeks ago

    Peoples Health Centers Family of Companies Saint Louis, United States

    Summary: · Call Center Representative is responsible for confirming and rescheduling appointments in the NextGen system for new and established PHC consumers by phone. All appointment must be schedule in accordance with appointment guidelines. · Essential Duties and Responsibilit ...

  • Spire

    Contact Center Representative

    1 week ago

    Spire St Louis, United States

    Summary · Spire is seeking a CX Agent (a.k.a. Customer Service Representative) to assist Missouri customers start, stop, or transfer gas service, pay their bills, diagnose, and resolve complex billing issues, and promptly schedule emergency service orders. As a representative, y ...

  • Kennelwood Inc

    Guest Service Call Center Representative

    2 weeks ago

    Kennelwood Inc Saint Louis, United States

    Kennelwood Pet Resorts is looking for a Guest Service Call Center Representative to be a part of a growing industry leader pet care business. This role will support Kennelwood Pet Resorts through customer service and sales functions as the first point of contact for reservations, ...

  • 247 Headhunting

    Call Center Representative

    4 weeks ago

    247 Headhunting Saint Louis, United States

    Job Description · Job DescriptionJob Title: · Call Center Representative · Contract Duration: · 6+ Months (possible contract to hire) · Pay Rate: $20/hr · Location: · Remote - Must reside in US · Work Hours: · Business Hours · Qualifications/Skills Needed: · 2-3 years managed car ...

  • Medix

    Call Center Representative

    3 weeks ago

    Medix St Louis, United States

    We are hiring for a Patient Scheduler/Call Center Rep ONSITE for a clinic in the Creve Coeur, MO area · Duties and responsibilities: · Scheduling appts · Rescheduling appts · Collecting demographics · Collecting insurance · Verifying insurance · Inbound calls · There is ...

  • Spire Energy

    Contact Center Representative

    1 week ago

    Spire Energy St Louis, United States

    Spire is seeking a CX Agent (a.k.a. Customer Service Representative) to assist Missouri customers start, stop, or transfer gas service, pay their bills, diagnose, and resolve complex billing issues, and promptly schedule emergency service orders. As Representative, Customer Exper ...

  • Spire Inc.

    Contact Center Representative

    1 week ago

    Spire Inc. Saint Louis, United States Full time

    Summary · Spire is seeking a CX Agent (a.k.a. Customer Service Representative) to assist Missouri customers start, stop, or transfer gas service, pay their bills, diagnose, and resolve complex billing issues, and promptly schedule emergency service orders. As a representative, yo ...

  • SSM Health

    Call Center Representative PRN Day Shift

    2 weeks ago

    SSM Health St Louis, United States

    Its more than a career, its a calling. · MO-SSM Health Corp Lake Drive 1173 · Worker Type: · PRN · Job Highlights: · PRN Role - Day Shift · Job Summary: · Answers incoming calls and performs triage of inquiries. · Job Responsibilities and Requirements: · PRIMARY RESPONSI ...

  • SSM Health

    Call Center Representative FT

    2 weeks ago

    SSM Health St Louis, United States

    It's more than a career, it's a calling. · MO-SSM Health Corp Lake Drive 1173 · Worker Type: · Regular · Job Highlights: · -Department: Patient Services · -Schedule: M-F Day Shift | No Weekends or Holidays REMOTE after (90) Days · -Starting Pay: 15+/hr. (Offers are based o ...

  • Ultimate Staffing

    Call Center Representative

    2 weeks ago

    Ultimate Staffing Creve Coeur, United States

    Join Our Team as a Call Center Representative · Are you an organized, detail-oriented individual with a knack for effective communication? Do you thrive in a fast-paced, high-volume environment? Ultimate Staffing is partnering with a rapidly growing leader in the specialty drug b ...

  • Woods Basement Systems Inc

    Appointment Center Representative

    2 weeks ago

    Woods Basement Systems Inc Collinsville, United States

    Job Description · Job DescriptionPOSITION SUMMARY · Has primary telephone contact with our customers, potential customers, and other parties for setting sales appointments leads, scheduling annual maintenance, and following up on a variety of issues. Supports the company's manage ...

  • Ideal Eye Surgery

    Call Center Representative

    3 weeks ago

    Ideal Eye Surgery O'Fallon, United States

    Job Description · Job DescriptionJoin Our Team as a Call Center Representative · Are you an excellent communicator with a passion for providing outstanding customer service? At Ideal Eye Surgery, we're committed to delivering exceptional patient care and ensuring a seamless exper ...

  • Jerry Kelly Heating and Air Conditioning, Inc

    Call Center Representative

    1 week ago

    Jerry Kelly Heating and Air Conditioning, Inc Saint Charles, United States

    Job Description · Job DescriptionDescription: We are currently seeking a detail-oriented, customer-focused Customer Service Representative to join our team. The individual in this role will be responsible for managing service calls, customer calls, dispatching technicians, and op ...

  • Helitech Waterproofing

    Appointment Center Representative

    3 weeks ago

    Helitech Waterproofing Caseyville, United States

    Job Description · Job DescriptionCompany Overview: · Helitech is a leading foundation contractor based in the St. Louis area working in waterproofing, foundation repair and rehabilitation & concrete leveling. We are always looking for great employees to help better serve our cus ...

  • 1ST MIDAMERICA CREDIT

    Member Support Center Representative

    2 weeks ago

    1ST MIDAMERICA CREDIT Wood River, United States Full time

    Job Description · Job Description1st MidAmerica Credit UnionStructured Compensation - Job DescriptionMember Support Center RepresentativeData Year: 2024 · Prepared On: 05/14/2024 · Role: To assist members and potential members with their telephone requests; explains services, res ...

  • BJC HealthCare

    Dentist to join for St. Louis Children's Hospital Healthy Kids Dental Program

    2 weeks ago

    BJC HealthCare Saint Louis, United States Full time

    Additional Information About the Role · St. Louis Children's Hospital and Healthy Kids Express Dental Program is seeking a Community Outreach Dentist to join our growing team. · #LI-JB2 · BJC Childrens Hospital Healthy Kids Program serves thousands of patients every day across th ...

  • Academy Air

    Call Center Customer Service Representative

    1 week ago

    Academy Air Hazelwood, United States

    Overview: · Call Center-Customer Service Representative Academy Air · Salary: $16 - $19/hr + potential weekly bonus' · (weekends + flexible schedule) Mornings and evenings · Location: Hazelwood, MO · Are you looking to jump in a dynamic, innovative and growing career opportu ...

  • Jacob Sunroom, Exteriors & Baths

    Call Center Representative-Hourly+Bonus

    3 weeks ago

    Jacob Sunroom, Exteriors & Baths Fenton, United States

    Who We Are: · Jacob Family Enterprises Inc. consists of both Jacob Sunrooms, Exteriors & Baths as well as Chesley Fence & Deck. We are a Family Owned Top 200 Nation Wide Ranked Home Improvement Company for Windows, Doors, Siding, Shower Conversions, Sunrooms, Fences, Decks, and ...

  • Jacob Sunroom, Exteriors & Baths

    Call Center Representative-Bonus + Hourly

    2 weeks ago

    Jacob Sunroom, Exteriors & Baths Fenton, United States

    Job Description · Job DescriptionWho We Are: · Jacob Family Enterprises Inc. consists of both Jacob Sunrooms, Exteriors & Baths as well as Chesley Fence & Deck. We are a Family Owned Top 200 Nation Wide Ranked Home Improvement Company for Windows, Doors, Siding, Shower Conversion ...