-
Call Center Representative
3 weeks ago
People's Family of Corporations St. Louis, United StatesJob Description Summary: · Call Center Representative is responsible for confirming and rescheduling appointments in the NextGen system for new and established PHC consumers by phone. All appointment must be schedule in accordance with appointment guidelines. · Essential Duti ...
-
Call Center Representative
2 weeks ago
Peoples Family of Corporations Saint Louis, United StatesJob Description · Job DescriptionSummary: · Call Center Representative is responsible for confirming and rescheduling appointments in the NextGen system for new and established PHC consumers by phone. All appointment must be schedule in accordance with appointment guidelines. · ...
-
Contact Center Representative
6 days ago
Spire St Louis, United StatesSummary · Spire is seeking a CX Agent (a.k.a. Customer Service Representative) to assist Missouri customers start, stop, or transfer gas service, pay their bills, diagnose, and resolve complex billing issues, and promptly schedule emergency service orders. As a representative, y ...
-
Guest Service Call Center Representative
2 weeks ago
Kennelwood Inc Saint Louis, United StatesKennelwood Pet Resorts is looking for a Guest Service Call Center Representative to be a part of a growing industry leader pet care business. This role will support Kennelwood Pet Resorts through customer service and sales functions as the first point of contact for reservations, ...
-
Call Center Representative
4 weeks ago
247 Headhunting Saint Louis, United StatesJob Description · Job DescriptionJob Title: · Call Center Representative · Contract Duration: · 6+ Months (possible contract to hire) · Pay Rate: $20/hr · Location: · Remote - Must reside in US · Work Hours: · Business Hours · Qualifications/Skills Needed: · 2-3 years managed car ...
-
Call Center Representative
3 weeks ago
Medix St Louis, United StatesWe are hiring for a Patient Scheduler/Call Center Rep ONSITE for a clinic in the Creve Coeur, MO area · Duties and responsibilities: · Scheduling appts · Rescheduling appts · Collecting demographics · Collecting insurance · Verifying insurance · Inbound calls · There is ...
-
Contact Center Representative
1 week ago
Spire Energy St Louis, United StatesSpire is seeking a CX Agent (a.k.a. Customer Service Representative) to assist Missouri customers start, stop, or transfer gas service, pay their bills, diagnose, and resolve complex billing issues, and promptly schedule emergency service orders. As Representative, Customer Exper ...
-
Contact Center Representative
1 week ago
Spire Inc. Saint Louis, United States Full timeSummary · Spire is seeking a CX Agent (a.k.a. Customer Service Representative) to assist Missouri customers start, stop, or transfer gas service, pay their bills, diagnose, and resolve complex billing issues, and promptly schedule emergency service orders. As a representative, yo ...
-
Call Center Representative PRN Day Shift
2 weeks ago
SSM Health St Louis, United StatesIts more than a career, its a calling. · MO-SSM Health Corp Lake Drive 1173 · Worker Type: · PRN · Job Highlights: · PRN Role - Day Shift · Job Summary: · Answers incoming calls and performs triage of inquiries. · Job Responsibilities and Requirements: · PRIMARY RESPONSI ...
-
Call Center Representative FT
2 weeks ago
SSM Health St Louis, United StatesIt's more than a career, it's a calling. · MO-SSM Health Corp Lake Drive 1173 · Worker Type: · Regular · Job Highlights: · -Department: Patient Services · -Schedule: M-F Day Shift | No Weekends or Holidays REMOTE after (90) Days · -Starting Pay: 15+/hr. (Offers are based o ...
-
Call Center Representative
2 weeks ago
Ultimate Staffing Creve Coeur, United StatesJoin Our Team as a Call Center Representative · Are you an organized, detail-oriented individual with a knack for effective communication? Do you thrive in a fast-paced, high-volume environment? Ultimate Staffing is partnering with a rapidly growing leader in the specialty drug b ...
-
Appointment Center Representative
2 weeks ago
Woods Basement Systems Inc Collinsville, United StatesJob Description · Job DescriptionPOSITION SUMMARY · Has primary telephone contact with our customers, potential customers, and other parties for setting sales appointments leads, scheduling annual maintenance, and following up on a variety of issues. Supports the company's manage ...
-
Call Center Representative
3 weeks ago
Ideal Eye Surgery O'Fallon, United StatesJob Description · Job DescriptionJoin Our Team as a Call Center Representative · Are you an excellent communicator with a passion for providing outstanding customer service? At Ideal Eye Surgery, we're committed to delivering exceptional patient care and ensuring a seamless exper ...
-
Call Center Representative
1 week ago
Jerry Kelly Heating and Air Conditioning, Inc Saint Charles, United StatesJob Description · Job DescriptionDescription: We are currently seeking a detail-oriented, customer-focused Customer Service Representative to join our team. The individual in this role will be responsible for managing service calls, customer calls, dispatching technicians, and op ...
-
Appointment Center Representative
3 weeks ago
Helitech Waterproofing Caseyville, United StatesJob Description · Job DescriptionCompany Overview: · Helitech is a leading foundation contractor based in the St. Louis area working in waterproofing, foundation repair and rehabilitation & concrete leveling. We are always looking for great employees to help better serve our cus ...
-
Member Support Center Representative
2 weeks ago
1ST MIDAMERICA CREDIT Wood River, United States Full timeJob Description · Job Description1st MidAmerica Credit UnionStructured Compensation - Job DescriptionMember Support Center RepresentativeData Year: 2024 · Prepared On: 05/14/2024 · Role: To assist members and potential members with their telephone requests; explains services, res ...
-
Dentist – DDS
3 weeks ago
Aspen Dental Saint Louis, United States Full timeAt Aspen Dental, we put You first, offering the financial security and job stability that comes with working with a world-class Dental Service Organization (DSO). Our best-in-class learning and development training program, competitive compensation, and flexible scheduling will h ...
-
BJC HealthCare Saint Louis, United States Full timeAdditional Information About the Role · St. Louis Children's Hospital and Healthy Kids Express Dental Program is seeking a Community Outreach Dentist to join our growing team. · #LI-JB2 · BJC Childrens Hospital Healthy Kids Program serves thousands of patients every day across th ...
-
Call Center Customer Service Representative
1 week ago
Academy Air Hazelwood, United StatesOverview: · Call Center-Customer Service Representative Academy Air · Salary: $16 - $19/hr + potential weekly bonus' · (weekends + flexible schedule) Mornings and evenings · Location: Hazelwood, MO · Are you looking to jump in a dynamic, innovative and growing career opportu ...
-
Call Center Representative-Hourly+Bonus
3 weeks ago
Jacob Sunroom, Exteriors & Baths Fenton, United StatesWho We Are: · Jacob Family Enterprises Inc. consists of both Jacob Sunrooms, Exteriors & Baths as well as Chesley Fence & Deck. We are a Family Owned Top 200 Nation Wide Ranked Home Improvement Company for Windows, Doors, Siding, Shower Conversions, Sunrooms, Fences, Decks, and ...
Call Center Representative - Saint Louis, United States - Peoples Health Centers Family of Companies
Description
Summary:
Call Center Representative is responsible for confirming and rescheduling appointments in the NextGen system for new and established PHC consumers by phone.
Essential Duties and Responsibilities:
Ensure that proper phone etiquette is adhered to at all time when confirming the appointment via phone by announcing: I am calling to Confirm/Remind you of your appointment @ PHC, On MO/DD/YR with DR/MS/MR _________@ location, will you be able to keep this appointment.
Educate consumer of service and program offered at PHC
Instruct all consumers to bring picture ID, current insurance card, co pay if applicable and to arrive 30 minutes prior to appointment time for new consumers and 15 minutes prior to an appointment for established consumers
Assist in consumer with rescheduling cancelled appointment due to change in the providers schedule and appropriately document method if notification in the NextGen system
Select the appropriate appointment event and location
Assist consumer with rescheduling and/or canceling appointments
Verify consumer's appointments upon request
Document when an appointment has been filled or cancelled
Telephone or write consumers to remind them of their appointment or cancellation
Document applicable information regarding patient's appointment in the comments section in NextGen system
Ensure that each incoming or return appointment is schedule per the provider's request
Contact Central Scheduling department immediately when unable to honor appointment request for further directions.
Become and remain proficient in adding exception and templates to resources/providers schedule
Become and remain knowledgeable of operation of NextGen System
Prior to ending the call after verifying an appointment in the NextGen system always instruct consumer to bring in proof of income documents required to be considered for self pay patient status.
Ensure that arrangements are cancelled for patients requiring the service of a translator for language or for the hearing impaired are addressed promptly.
The translator form shall be filed in the Date order for future reference
Education and / or Experience:
Associates Degree (A.A.) from two year college in business administration or two years recent related experience and/ or training.
Health care experience a plus. Must enjoy working with the public. Ability to handle problems involving patients and maintain customer oriented attitude. Must be experienced with personal computers and have a willingness to learn new software. Must be able to type at least 35 WPM.