- Respond to member inquiries regarding interest rates, credit union hours, direct deposits, available funds, withdrawals, payments, transfers, and credit union products and services.
- Provide email, phone, chat, and video (including Interactive Teller Machine) support to both internal and external members.
- Assist with automated systems, including phone software, online and mobile banking, bill pay, and remote deposit capture.
- Identify opportunities to cross-sell products and services to members when applicable.
- High School Diploma or equivalent.
- Two to Fives years of related work experience.
- Demonstrate strong solution-oriented skills.
- Strong interpersonal/member service skills, including oral and written communication.
- Well-organized with the ability to succeed in a fast-paced environment.
- Proficiency in computers, including Microsoft Word and Excel, and utilizing multiple systems consecutively.
- When you work at Arsenal, it is more than a job. You are part of a mission that puts helping people above all else. With up to eight hours of paid volunteer time each year, we reach out to the communities we serve
- On-the-job training and Career Growth Opportunities - our goal is to provide all the training necessary for our new team members to feel secure and confident in their roles and advance their careers with Arsenal Credit Union.
- 401k Retirement Plan with up to 5% company match
- Paid Time Off
- 11 Paid Holidays each year
- Health, Dental, and Vision Insurance options
- FREE Group Term Life Insurance
- FREE AD&D Insurance
- FREE Long/Short-Term Disability
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Member Solutions Center Representative - Arnold, United States - Arsenal Credit Union
4 weeks ago
Description
Job Type
Full-time
Description
Arsenal Credit Union is a $390M federally insured, state-chartered, award-winning credit union. Our focus is to provide excellent service to our members through our branch network, digital banking channels, member solutions center, and back-office support departments.
We are looking for a qualified professional for our open Member Solution Center Representative position at our Arnold, MO corporate office to deliver high-quality customer service to both internal and external members as defined by our excellent service standards.
What is this position responsible for?
What skills does this position require?
