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Customer Service Representative - Thousand Oaks, United States - Metal Supermarkets
Description
Job Description
Job DescriptionQUALIFICATIONS
• Management skills
• Positive interactive skills (i.e., a good listener)
• Leadership skills
• Computer literacy (basic)
• Strong math skills
• General product knowledge
• Safety consciousness
• Presentability
• Organizational skills
• Sales knowledge
• Courteousness
• Must have a valid driver's license and be insurable
•Bilingual English/Spanish a plus
PRIMARY FUNCTIONS
•Ensure the store's effective operation and service the customer base's needs.
•Operate the store, including budgets and profitability.
•Maintain effective customer relationships.
JOB FUNCTIONS
• Provide consistent, superior service by ensuring that all customer needs are recognized and
serviced, and satisfaction is always maintained.
• Achieve sales/budget targets, which include attention to maintaining stock control, gross
margins and managing cost budgets.
• Supervise and contribute to all aspects of running the store including selling, purchasing,
quoting, telesales and material handling.
• Maintain store safety, tidiness, and orderliness.
• Ensure all procedures relating to maintenance of equipment are followed.
• Train and supervise employees, ensuring that they are aware of and adhere to policies and
procedures.
• Prepare employee assessment reviews for each staff member at least once annually. This
function will include recommendations for salary increases, promotions, demotions,
dismissals, etc.
• Perform other duties as directed by the Franchisee.
BENEFITS
• On-the-job technical and safety training
• Uniforms
• $200 annual stipend for boots, pants, etc.