Customer Service Representative - Burbank, United States - GDC Technology

Description

Customer Service Representative

_About the Company:
_
GDC Technology is a digital cinema solutions provider. We develop,manufacture, and sell digital cinema servers, content storage systems, andtheatre management systems for use in movie theatres.

In addition, GDCTechnology is the appointed worldwide certification services agent to certifyDTS:
X immersive sound auditoriums for DTS, Inc.


_Aboutthe Opportunity:
_
Thefollowing is a list of some of the Customer Service Representative responsibilities:

• Maintaingreat relationships with customers/dealers
• Processespurchase orders and ensures accuracy in pricing
• Quicklyresponds to customer inquiries
• Provideswarranty quotes when inquired upon
• Resolvestier 1 customer issues while balancing business needs and customer expectations
• Communicatewith other department within the organization to support a positive customerexperience
• Assistswith trade show preparation
• Othertasks as needed

_Basic required skills:
_

• Strong written and verbal communication skills
• Strong attention to detail
• Ability to multitask and work under deadlines with little supervision
• Excellent organizational skills
• Proficiency in Microsoft Office
• Experience with Epicor and CRM systems a plus
• Bilingual in English and Spanish is a plus

_Education/Experience:
_

• Highschool diploma, general education degree or equivalent.
• 2+years' experience in Customer Service preferred

*GDC is anEqual Opportunity Employer. Employment is contingent upon successful completionof background investigation. All personal data collected will be used forrecruitment purposes only and will be held in confidence.


Pay:
From $17.00 per hour

Expected hours: 40 per week


Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave

Experience level:

• 1 year
• 2 years
• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Inperson
• Office

Application Question(s):

• Available start date?
• Desired Hourly Rate?
• THIS IS NOT A REMOTE POSITION
• Full time IN office

Shift availability:

• Day Shift (preferred)

Work Location:
In person