Jobs
>
Chicago

    Senior Manager - Chicago, United States - United Airlines

    United Airlines
    United Airlines Chicago, United States

    2 weeks ago

    United Airlines background
    Full time
    Description

    There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we're growing – in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

    Key Responsibilities:


    The Senior Manager, Premium Services Operations serves as the leader of the global operation of United's suite of premium products, including but not limited to: United Clubs, Polaris lounges and ground experience, Global Services, VIP, and tarmac transportation program. Based in United's Corporate Support Center (CSC), the position supervises a large team of Regional Managers stationed across United's network. This key leadership role partners very closely with internal collaborators (Airport Operations, Marketing, Corporate Real Estate, etc.) and external partners (service providers, suppliers, etc.) to establish an operational strategy that strives to achieve continuous and sustainable improvement across the operation of United's premium products, with a focus on driving consistency, identifying and implementing efficiencies, and managing costs.

    • Lead all aspects of the global operational execution of United's portfolio of premium products and effectively lead team to desired/targeted outcomes
    • Develop, socialize and implement macro operational strategy for the premium space, including: goal setting, critical metric definition, prioritization of work, timeline establishment, etc
    • Set operational and customer satisfaction goals for Regional Manager team and coach team on how to architect, implement and measure against airport-specific action plans
    • Focus on continuous improvement in the premium operation, especially on optimizing performance of the tarmac transportation program
    • Continuously supervise network-wide performance and build case(s) on where to focus work and direct capital and operational investment
    • Manage a multi-million dollar annual facilities maintenance budget, as well as the associated intake, prioritization, approvals and forecasting processes with Regional Manager team
    • Partner in development of capital planning for lounge network, ensuring that operational need is clearly defined and actioned against consistently
    • Represent the voice of the operation in the design and build of premium facilities (lounges, check-in lobbies, etc.) to ensure adherence to standards and optimal maintainability
    • Supervise and coach Regional Managers on the successful execution of facility start-ups/mobilizations, as well as closures based on defined and evolving processes
    • Meet regularly with key operational and service provider leadership to provide visibility of performance of premium teams

    United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

    QualificationsWhat's needed to succeed (Minimum Qualifications):

    • Bachelor's Degree or equivalent experience - Business Administration, Economics, Hospitality, Industrial Engineering, etc.
    • 5+ years airline/aviation experience; including 3+ years direct people management
    • Airline operations experience
    • Strong project management skills
    • Strong communication skills, including creation of materials, and delivery to leaders of varying levels
    • Proven people leadership skills
    • Advanced critical thinking and analysis skills
    • Must be legally authorized to work in the United States for any employer without sponsorship
    • Reliable, punctual attendance is an essential function of the position

    What will help you propel from the pack (Preferred Qualifications):

    • Master's Degree (MBA)
    • Additional airline commercial experience
    • Refined executive presence
    • Ability to lead large, diverse and geographically disperse teams
    • Data analysis skills

    United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact to request accommodation.

    Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT
  • Kimberly-Clark

    Senior Brand Manager

    4 days ago

    Kimberly-Clark Chicago, United States Full time

    You're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you'll bring your professional expertise, talent, and d ...

  • Kimberly-Clark

    Senior Brand Manager

    4 days ago

    Kimberly-Clark Chicago, United States Full time

    You're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you'll bring your professional expertise, talent, and d ...

  • United Airlines, Inc.

    Senior Manager

    1 week ago

    United Airlines, Inc. Chicago, United States

    The Senior Manager, Premium Services Operations serves as the leader of the global operation of United's suite of premium products, including but not limited to: United Clubs, Polaris lounges and ground experience, Global Services, VIP, and tarmac tr Manager, Lounge, Regional Man ...

  • United Airlines

    Senior Manager

    4 weeks ago

    United Airlines Chicago, United States Full time

    · Connecting People. Uniting the World. There's never been a more exciting time to join United Airlines As a global company that operates in hundreds of locations around the world — with millions of customers and tens of thousands of employees — we have a unique responsibility t ...

  • PSG Global Solutions

    Senior Manager

    5 days ago

    PSG Global Solutions Chicago, United States

    We have a wide variety of career opportunities around the world come find yours. Customer Strategy & Innovation One of Uniteds newest departments, Customer Strategy & Innovation, handles premium services, ground experience, program management, cus Catering, Operation, Security, S ...

  • FusionWorks

    Senior Sales Manager

    6 days ago

    FusionWorks Hometown, United States

    We are partnering with a leading sustainable energy company based in Germany to find a highly experienced professional to join their sales team in a key position. · Your Role: · As the Senior Sales Manager, you will play a crucial role in converting leads into live trials and clo ...

  • The Kraft Heinz Company

    Senior Manager, IT

    1 week ago

    The Kraft Heinz Company Chicago, United States

    We have an exciting opportunity for a Senior Manager, IT Supply Chain Planning Capabilities to join our team As a Senior Manager, IT you will be working on some of our top initiatives, owning the delivery of Supply Chain Control Tower solutions an IT, Supply Chain, Manager, Conti ...

  • BMO (Bank of Montreal)

    Senior Manager

    5 days ago

    BMO (Bank of Montreal) Chicago, United States

    Application Deadline: · 05/12/2024 · Address: · 111 W Monroe - 115 S LaSalle · Job Family Group: · Finance & Accounting · Supports the build, management, and execution of an enterprise-wide liquidity and funding management framework to optimize risks and maximize risk-adjusted pr ...

  • Canadian Imperial Bank of Commerce

    Senior Manager

    1 week ago

    Canadian Imperial Bank of Commerce Chicago, United States

    Senior Manager - Affiliate Relationship Management page is loaded · Senior Manager - Affiliate Relationship Management · Apply · locations · Chicago, IL · time type · Full time · posted on · Posted Yesterday · job requisition id · We're building a · relationship-orient ...

  • Bank of Montreal

    Senior Manager

    6 days ago

    Bank of Montreal Chicago, United States

    Senior Manager - Liquidity Risk Stress Testing page is loaded · Senior Manager - Liquidity Risk Stress Testing · Apply · locations · Chicago, IL, USA · Milwaukee, WI, USA · time type · Full time · posted on · Posted Yesterday · job requisition id · R · Application Dea ...

  • CBIZ

    Senior Manager

    1 week ago

    CBIZ Chicago, United States

    With over 120 offices and nearly 7,000 associates throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personaliz ...

  • ITEOM

    Senior Manager

    1 week ago

    ITEOM Chicago, United States

    Our client seeks a highly motivated Senior Manager of On-Prem IT Operations. In this role you'll primarily lead a team of engineers responsible for overseeing on-premises physical and virtual environments, ensuring disaster recovery readiness, and providing guidance on project re ...

  • True Partners Consulting

    Senior Manager

    4 days ago

    True Partners Consulting Chicago, United States

    Job Description · Job DescriptionJob Description: About True Partners Consulting · When it comes to careers in tax and business advisory services, True Partners Consulting (TPC) is clearly different. TPC is an independent tax and business advisory firm delivering technical exper ...

  • GEICO

    Senior Manager

    1 week ago

    GEICO Chicago, United States

    GEICO is looking for a Senior Internal Communications Manager to support our Corporate Communications organization. In this high-impact, high visibility role, the candidate will work to develop and execute strategic internal communications to engage, inform and inspire GEICO asso ...

  • IQ-EQ

    Senior Manager

    1 week ago

    IQ-EQ Chicago, United States

    Company Description · IQEQ is a preeminent service provider to the alternative asset industry. IQEQ works with managers in multiple capacities ranging from hedge fund, private equity fund, and mutual fund launches; private equity fund administration; advisory firm set-up, regula ...

  • HAAS Alert

    Senior Manager

    2 weeks ago

    HAAS Alert Chicago, IL, United States

    Job Title: Senior Product Manager - Connected Vehicle Safety · HAAS Alert is a pioneering technology company leading the charge in transforming emergency vehicle safety. Specializing in innovative solutions for connected vehicles, we are committed to enhancing safety, efficiency ...

  • Covetrus

    Senior Manager

    1 week ago

    Covetrus Chicago, United States

    Senior Manager - Software Engineering page is loaded · Senior Manager - Software Engineering · Apply · locations · Chicago, IL (US) · time type · Full time · posted on · Posted 2 Days Ago · job requisition id · R-10126 · Software Engineering Manager role owns software ...

  • United Airlines

    Senior Manager

    3 weeks ago

    United Airlines Chicago, United States Full time

    · There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means ...

  • True Partners Consulting

    Senior Manager

    1 week ago

    True Partners Consulting Chicago, United States

    Job Description · Job Description Job Description: About True Partners Consulting · When it comes to careers in tax and business advisory services, True Partners Consulting (TPC) is clearly different. TPC is an independent tax and business advisory firm delivering technical expe ...

  • Wesco

    Senior Manager

    3 days ago

    Wesco Chicago, United States

    As the Senior Business Development Manager, you will manage research, analyze, and develop new business opportunities in conjunction with sales and financial objectives. You will be responsible for creating effective business plans to generate revenue, increase product lines, exp ...