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Guest Service/Safety Agent - Temecula, United States - Europa Village Winery and Resort
Description
Job Description
Job DescriptionEuropa Village Wineries and Resort is a destination location in Temecula Valley Wine Country. We are a hospitality company rooted in family, and we welcome members and guests to enjoy a stay or a day in our European themed villages. We represent the countries of Italy, Spain and France and have multiple tasting rooms, restaurants, event spaces, overnight accommodations, and retail venues on our one-hundred-acre property. We employ enthusiastic associates who enjoy providing excellent customer service and creating memories for our members and guests.Guest Service / Security Agent reports to: Hotel Manager
Our Guest Service Security Agent is responsible for providing safety throughout our property. They help protect guests and their valuables, as well as fellow employees.
Typical duties, responsibilities and expectations include:
Provide a welcoming environment and provide services for guests and fellow employees
Investigate incidents and create reports by recording observations, occurrences, and surveillance activities
Perform a variety of random security patrols/checks as directed by manager
Communicate effectively with guests while maintaining excellent hospitality and interpersonal skills
Patrol the property (interior, exterior, parking areas, vacant storage lots, and perimeter)
Ensure all facility doors are locked after hours as per plan and that all rooms are properly silent at determined levels (Iighting, HVAC, music)
Monitor the CCTV cameras to secure guest safety, prevent theft, violence, or infractions of rules & policies
Complete a daily security log
Respond to calls when guests or fellow employees need assistance
Escort guests where necessary (if they are intoxicated and need assistance, get locked out of their hotel room, if they are lost)
Protect property, equipment, guests, staff, and the environment by keeping location secure
Report any accidents, injuries, or suspicious incidents to management in detail and file the appropriate report
Act in a lawful manner while in defense of the property, staff, and environment
Follow all company policies and procedures
Maintain confidentiality of proprietary information and protect company assets
Welcome and acknowledges all guests according to Europa Village standards
Anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation
Stands, sits, or walks for an extended period or for an entire work shift
Maintain a log sheet of all Lost and Found items property-wide
Be able to communicate Europa Village's story to all guests
Arrive to work on time and prepared with excellent personal presentation standards, clean and pressed uniform, and appropriate comfortable shoes
Able to stand and walk for up to 8 hours
Must be able to work a flexible schedule including nights, weekends, and holidays
