Business Development Consultant - Temecula, United States - Hello Subaru of Temecula

Hello Subaru of Temecula

Verified Company

Temecula, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Hello Subaru of Temecula has an opening for a BDC Specialist Our service department has been highly successful and now requires an additional BDC Agent.

Responsibilities:

Answer incoming telephone calls; determine the purpose of callers and forward calls to appropriate personnel and departments.
Provides and outstanding customer experience in each customer interaction that drives loyalty to the retailer and Subaru
Support the Mission, Vision, and Core Values of the company.
Must set an appointment for all incoming service calls
Provides administrative assistance as needed. Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed. Receive all inbound service calls and coordinate schedules of service advisors and service appointments.
Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction. Continually learn about product updates, features, accessories, inventory, and their benefits to the customer. _Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers_.
Establish personal goals that are consistent with the dealership's standards of productivity and devise a strategy to meet those goals.
Provides service management information by completion reports. Attend service meeting and training sessions as required.
Follow all company policies and procedures. Performs other duties as assigned.

Qualifications No experience required (Automotive BDC Service experience preferred).

3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc.) a PLUS High school diploma or GED required; some post high school education or training preferred.

Excellent telephone, writing and typing skills. Strong computer and internet skills, including Microsoft Office suite. Must be able to work weekends. Must be engaging, inquisitive, curious with an over-aggressive/always willing to help attitude. Service or Internet Sales experience a PLUS Must have the drive, passion, and confidence to be successful. A desire and ability to work in a performance and process driven environment. Excellent customer satisfaction skills. Strong organizational and time management. Professional appearance and work ethic. Self-starter and self-motivator. Bilingual (Spanish) a PLUS.

Experience Requirements: