Guest Service Agent - Temecula, United States - Embassy Suites by Hilton

Embassy Suites by Hilton
Embassy Suites by Hilton
Verified Company
Temecula, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Join our team Windsor Hospitality thrives in building hospitality careers. We want to design a path of professional growth and give you the keys to such success. We are recognized as a strong partner with warm hearted hospitality staff nationwide. Windsor Hospitality is looking for their newest
Guest Services Agent

Purpose for the Position:


To perform in a pleasant, professional, and efficient manner, a combination of duties mainly related, but not limited to, check-in and checkout of guests which contributes to an overall positive experience.


FEATURED BENEFITS:

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_Medical, Dental, Vision, Life and Disability Insurance_:

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_FSA_:

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_Employee Assistance Program_:

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_401K and ROTH 401K_:

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_Growth opportunity_:

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_Paid Time Off_:

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_Sick Time Off_

Essential Responsibilities:


  • Greets, registers, and assigns rooms to guests.
  • Issues room key and escort instructions to Bell person or directly to guest as appropriate.
  • Datestamps, sorts, and racks incoming mail and messages.
  • Transmits and receives messages using equipment such as telephone, fax, and switchboard.
  • Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  • Keeps records of room availability and guests' accounts.
  • Computes bill collects payment and makes change for guests.
  • May make, confirm, and cancel reservations for guests.
  • May post charges such as room, food, liquor, or telephone by hand or machine.
  • May make restaurant, transportation, or entertainment reservations for guests.
  • May deposit guests' valuables in hotel safe or safedeposit box.
  • May order complimentary flowers or champagne for special guests.
  • All other duties as assigned by a manager or supervisor.

Skills and Abilities:

Ability to communicate efficiently

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Windsor Hospitality is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Windsor Hospitality does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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