Dps Officer - Temecula, United States - Pechanga Resort & Casino

Pechanga Resort & Casino

Verified Company

Temecula, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

A DPS Officer's position at Pechanga Resort Casino (PRC) entails ensuring top-notch public safety by providing excellent guest service and safeguarding PRC's interests and assets. Responsibilities include enforcing standards, policies, and procedures, maintaining a secure environment, and assisting other departments as needed.

FOUR DIAMOND SERVICE AGREEMENT

Displaying a commitment to four-diamond service to all guests through adhering to Quality Standards set by PRC.

KEY RESPONSIBILITIES

Ensuring a safe environment for Tribal Citizens, Team Members, and guests.
Enforcing policies and procedures.
Providing exceptional guest service and exceeding expectations.
Enforcing gaming regulations.
Maintaining positive communications.
Detecting and responding to safety concerns.
Responding to illegal activities.
Offering assistance as needed.
Responding to calls for service and deploying resources.
Conducting bag checks.
Maintaining lost and found records.
Assisting in Gaming areas.
Participating in training sessions.
Performing other assigned duties.

ACCOUNTABILITY

This role does not involve supervisory responsibilities but holds the responsibility of protecting PRC's assets.

QUALIFICATIONS AND GUIDELINES

EDUCATION/EXPERIENCE/TRAINING: A High School diploma or equivalent with some prior Public Safety experience or related training is preferred.

COMMUNICATION SKILLS: Ability to read, interpret documents, write reports, and speak effectively before groups.

MATHEMATICAL SKILLS: Capable of basic mathematical operations.

CERTIFICATES, LICENSES, REGISTRATIONS: Qualifications required include a Class 'A' gaming license, CA Guard Card, Title 31, Responsible Gaming, Responsible Beverage.

SKILLS/ABILITIES: Basic reading, writing, and typing skills, clear verbal communication, strong guest relations, flexibility to work various shifts including nights, weekends, and holidays, ability to work in a stressful environment, and maintain high levels of guest service and public safety.

DISCLAIMER: The information provided is a general overview of the role and not an exhaustive list of all duties and qualifications expected.