Jobs
>
Richmond

    Lead Account Manager - Richmond, United States - Oracle

    Oracle
    Oracle Richmond, United States

    2 weeks ago

    Default job background
    Description
    Job Description


    The Oracle Health Managed Services (OHMS) Account Manager is responsible for overseeing an assigned portfolio of Oracle Health customer accounts with a focus on continuous improvements to customer utilization and experience, facilitating contract renewals, increased customer satisfaction, service level attainment and incremental revenue growth.


    The Account Manager seeks and identifies opportunities for ongoing improvement and simplification in business operating procedures leading to improved effectiveness of the organization and optimization of Oracle Health product/system use, adoption and value realization.

    The Account Manager develops, tracks and manages priorities and committed actions to ensure progress on identified opportunities.

    Additional responsibilities include cultivating strong partnerships with key internal and external stakeholders and leveraging relationships to achieve positive outcomes and incremental revenue growth within assigned customer account portfolio.

    Career Level - IC4

    Responsibilities

    Leverage available tools, resources, insights and feedback to identify customer pain points and opportunities for measurable improvement.


    Promote progress, advancements, and customer ROI/value via identification of baseline metrics and/or key performance indicators (KPIs) and implementation of measurable time-bound objectives aligned to metrics & KPIs.


    Develop and maintain an Oracle Health Customer-Level Operational Account Plan in accordance with quality standards/definitions to maintain accurate account information, track and manage priorities and committed actions and improve outcomes for customers.

    May serve as project, process or workstream to one or more team members.


    Align, influence and collaborate with new and existing internal and customer stakeholders to establish, execute, and achieve targeted outcomes and objectives outlined within Oracle Health Customer-Level Operational Account Plan.


    Customer support activities that are not otherwise included within the Oracle Health Customer-Level Operational Account Plan to ensure effective service delivery within agreed budgetary constraints.

    May include managing escalations, working in technology applications to track issues, monitor resolution, and confirm process adherence and/or general guidance to customers on effective and efficient ways to use Oracle Health services and products, tools, systems, interfaces, and procedures.


    Collaborate with senior management, department leaders and other internal and customer stakeholders to complete other duties including generating communications, creating presentations, planning meetings and participating in process improvement initiatives.


    Areas of Account Plan focus and outcomes include:
    Communicate opportunities for customers to engage with Oracle such as technical events and business seminars.

    Regular and timely updates to customers and internal stakeholders about focus areas, progress, outcomes and open items.

    Incremental revenue growth across customer portfolio attributed to actions and focus areas driven through account plan.

    Application Managed Services customer retention and contract renewal including assistance with renewal of Support contracts and pre-sales activities.

    Progressive facilitation and representation of customer-level OCI Migration Plans/Timelines.

    Documented plans and timelines to transition customers toward current code across all applicable Oracle Health platforms.

    Increased Oracle Health system, solution, and/or workflow adoption across customer end-users.

    Increased clinical, financial and/or business office efficiency (KPI improvement).

    Decreased solution customization across applicable platforms (e.g., Clinical, Revenue Cycle, etc.)

    Decreased support ticket volume across customer portfolio.

    Increased or improved system performance, stability, and compliance


    Disclaimer:


    Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

    Range and benefit information provided in this posting are specific to the stated locations only

    US:

    Hiring Range:
    from $87,000 to $178,200 per annum. May be eligible for bonus and equity.


    Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

    Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

    Oracle US offers a comprehensive benefits package which includes the following:

    Medical, dental, and vision insurance, including expert medical opinion

    Short term disability and long term disability

    Life insurance and AD&D

    Supplemental life insurance (Employee/Spouse/Child)

    Health care and dependent care Flexible Spending Accounts

    Pre-tax commuter and parking benefits

    401(k) Savings and Investment Plan with company match

    Paid time off:
    Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits.

    For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment.

    Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

    11 paid holidays

    Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

    Paid parental leave

    Adoption assistance

    Employee Stock Purchase Plan

    Financial planning and group legal

    Voluntary benefits including auto, homeowner and pet insurance


    The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

    About Us

    As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

    When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.


    We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

    Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

    We're committed to including people with disabilities at all stages of the employment process.

    If you require accessibility assistance or accommodation for a disability at any point, let us know by calling , option one.


    Disclaimer:
    Oracle is an Equal Employment Opportunity Employer*.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law.

    Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.


    • Which includes being a United States Affirmative Action Employer
  • Simplot

    Key Account Manager

    2 weeks ago

    Simplot Richmond, United States

    The J.R. Simplot Company is a diverse, privately held organization, with roots firmly planted in agriculture and agriculture-related businesses. The J.R. Simplot Company is a true farm-to-table company with operations that touch every aspect of agriculture, including seed product ...

  • Renaissance

    Account Manager Ii

    2 weeks ago

    Renaissance Richmond, United States

    **Company Description** · When you join Renaissance, you join a global leader in pre-K-12 education technology Renaissance's solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning ...

  • VCU Health at Home by BAYADA

    Account Manager, Hospice

    2 weeks ago

    VCU Health at Home by BAYADA Richmond, United States

    **Account / Marketing Manager, Hospice** · BAYADA Home Health Care is seeking a Clinician, or an experienced **Account Executive **to fill the role of **Territory /** **Marketing Manager**_ _**to develop and manage relationships with referral sources in the community to promote B ...

  • Aflac

    Account Manager with Training

    2 weeks ago

    Aflac Richmond, United States

    *This is not a remote position · Aflac Virginia is currently seeking motivated and enthusiastic individuals to continue growing our award-winning sales team. We need more representatives and leaders to meet the demands of our existing and new clients in a professional sales envir ...

  • SBF Search, LLC

    Distibution Account Manager

    2 weeks ago

    SBF Search, LLC Richmond, United States

    **Job Title**: Distribution Account Manager · **Compensation**: $70,000-$90,000 base plus excellent incentive plan. · **Location**: Richmond · **Experience Level**:A unique combination of education, experience, or demonstrated accomplishments is preferred. Bachelor of Science or ...

  • Hylio, Inc.

    Technical Account Manager

    3 weeks ago

    Hylio, Inc. Richmond, United States

    ABOUT US · Hylio designs, fabricates, and offers UAS (unmanned aerial systems i.e. "drones") for the agricultural industry. Our mission is to make farming easier and more successful for our customers. · We are a fast-growing technology company in Richmond, TX focused on developin ...

  • Colony Tire Corporation

    Key Account Manager

    1 week ago

    Colony Tire Corporation Richmond, United States

    **Job Title: Key Account Manager - Car Dealer Channel** · Atlantic Tire Distributors located in Richmond, VA, is currently seeking a full-time Key Account Manager to join our team Full benefit package offered, including Medical, Dental, Vision, 401(k) + Profit Sharing, paid holid ...

  • Vital Connect, Inc.

    Key Account Manager

    2 days ago

    Vital Connect, Inc. Richmond, United States

    **Purpose** · The Key Accounts Manager is primarily responsible for selling Vital Connect products to clients. Additionally, the Account Executive is responsible to work collaboratively with internal partners, to develop and implement comprehensive strategic territory sales plans ...

  • COLT SERVICES LLC

    Strategic Account Manager

    1 day ago

    COLT SERVICES LLC Richmond, United States

    **About The Colt Group**: · The Colt Group (Colt) is a national provider of online industrial leak repair solutions, offering design, engineering, manufacturing, and installation to clients operating highly utilized, mission-critical industrial process plants. The Colt Group was ...

  • RCS Moving LLC

    Account Manager/commercial Move Coordinator

    1 week ago

    RCS Moving LLC Richmond, United States

    You will be required to help manage the entire move process, be a point of contact and liaison for the customer. The focus will be on commercial customers and accounts, but this position will need to understand how to assist the residential division as well. Provide excellent fol ...

  • SBF Search, LLC

    Service Sales Account Manager

    1 week ago

    SBF Search, LLC Richmond, United States

    Industry leading facilities solutions provider is seeking a Service Sales Account Manager to achieve revenue and margin goals by successfully acquiring maintenance agreements, quoted service projects, and quoted repairs. While supporting the mission to deliver exceptional custome ...

  • Rockland Manufacturing

    Outside Sales Account Manager

    5 days ago

    Rockland Manufacturing Richmond, United States

    **Driven to Succeed?** · Imagine being directly responsible for helping the nation grow, to BUILD. Rockland Manufacturing, a well-known, respected, family-owned construction equipment manufacturer with an excellent reputation for quality and on-time shipments, is looking for an O ...

  • Airgas

    Account Manager

    1 day ago

    Airgas Richmond, VA, United States Full time

    R Account Manager (Open) Location: Richmond, VA - Retail shop How will you CONTRIBUTE and GROW? Discover an exciting Career with AIRGAS We have immediate openings and we want you to join our team CALL JACOB AT YOUR OR TEXT "Account Manager Richmond" to Account Manager APPLY NOW L ...

  • Mindlance

    Accounting Manager

    2 weeks ago

    Mindlance Richmond, United States

    Position: Accounting Manager · Location: Richmond VA (Hybrid) · Duration: 06+ Months (potential extension) · Responsibilities: · Serve as an Accounting SME on project team developing accounting and reconciliation solutions for new system · Partner and build reconciliation solutio ...

  • Kenmore Envelope Company, Inc

    Account Manager

    1 week ago

    Kenmore Envelope Company, Inc Richmond, VA, United States Full time

    Job Purpose: Main point of contact with clients · Qualifications and experience. · Minimum requirement 2 years customer service/account management in printing, graphic arts, paper converting or envelopes · Applicant must be a good worker, be able to take direction, and have a ...

  • CSC Leasing

    Account Manager

    1 week ago

    CSC Leasing Richmond, United States

    About CSC Leasing · CSC Leasing is an organization of innovators dedicated to meeting the equipment financing needs of companies across the United States. Founded in 1986, CSC Leasing is headquartered in Richmond, Virginia, and has regional offices covering the needs of clients o ...

  • Airgas

    Account Manager

    6 days ago

    Airgas Richmond, United States

    Discover an exciting Career with AIRGAS · We have immediate openings and we want you to join our team · CALL JACOB AT YOUR · OR TEXT "Account Manager Richmond" to · Account Manager · APPLY NOW · Location: Richmond,VA · Schedule: Mon - Fri - AM · If you are seeking a company tha ...

  • Virginia Business Systems

    Account Manager

    2 weeks ago

    Virginia Business Systems Richmond, United States

    Company Description · Virginia Business Systems is a leading provider of integrated work environments and office equipment solutions. With over 70 years of experience, we offer top-notch products, customized solutions, and award-winning service to help businesses stay productive ...

  • Solomon Page

    Account Manager

    2 weeks ago

    Solomon Page Richmond, United States

    Our client is looking to fill the role of Account Manager- Services and Business Development. Cultivate relationships within a designated territory to achieve or exceed assigned revenue objectives. The primary focus is generation of new account revenue through the identification ...

  • Empower Brands

    Accounting Manager

    2 weeks ago

    Empower Brands Richmond, United States

    Accounting Manager · Overview: · The Accounting Manager will be responsible for overseeing the financial operations of Empower Brands, ensuring accuracy, compliance, and efficiency in financial reporting. This role will play a crucial part in the overall financial management an ...