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it support specialist a
3 weeks ago
InsideHigherEd Philadelphia, United States Administrative Jobs ,Duties: ISC's HireIT Services team provides best-in-class IT service delivery in a matrix environment to more than 1000 clients across a diverse collection of campus organizations. The IT Support Specialist will interact daily with clients who have varying levels of technical exp ...
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IT Support Specialist
2 weeks ago
Drexel University Philadelphia, United States Full timeIT Support Specialist · Job no: · Work type: Full-Time · Location: University City - Philadelphia, PA · Categories: Drexel University · Job Summary · The IT Support Specialist reports to the Director of Security Technology provides system administration, technical support and ...
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IT Support Specialist
19 hours ago
Drexel University Philadelphia, United StatesIT Support Specialist Job no: Work type: Full-Time Location: University City - Philadelphia, PA Categories: Drexel University · Job Summary The IT Support Specialist reports to the Director of Security Technology provides system administration, technical support and maintenance f ...
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IT Support Specialist
3 weeks ago
IntegriChain Philadelphia, United StatesJob Description · Job DescriptionCompany Description · IntegriChain is the data and application backbone for market access departments of Life Sciences manufacturers. We deliver the data, the applications, and the business process infrastructure for patient access and therapy com ...
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Behavioral Support Specialist
2 weeks ago
Family First Care LLC Philadelphia, United States Full timePosition: Behavioral Support Specialist · Candidate should meet the following criteria: · Licensed in the state of PA · Ability to provide quality services to patients receiving care · Willingness and ability to perform the job duties as outlined in the plan of care for the pati ...
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Technical Support Specialist
2 weeks ago
The School District of Philadelphia Philadelphia, United StatesJob Summary · : Performs technical computer support work of moderate scope and difficulty, providing technical assistance to school and administrative office staff. Responds to routine and requests regarding the repair, maintenance, and resolution of problems associated with com ...
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it support specialist sr
3 weeks ago
University of Pennsylvania Philadelphia, United States Full timeDuties: Reporting to the IT Director, this position will do the following: · 1. Provide second-tier support for desktop and laptop hardware and software, printers, mobile devices, and network configuration. · 2. Lead and run a group of Helpdesk Student Workers who provide first t ...
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Behavior Support Specialist
2 weeks ago
Full Bloom Philadelphia, United StatesPosition at SESI Schools Shine on as a behavior support specialist. In special education and alternative education settings nationwide, the team members of Specialized Education Services, Inc. (SESI) shine a positive light on students who need academ Support Specialist, Behavior, ...
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Field Support Specialist
3 days ago
accordance search group Philadelphia, United StatesJob Description · Job DescriptionDESCRIPTION · Seeking a Field Support Specialist to partner with sales and service teams to handle technical issues in the field. Customer facing in hospitals supporting new product sales and service of our Targeted Temperature Management products ...
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Customer Support Specialist
2 weeks ago
1925 Consulting LLC Philadelphia, United StatesWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. · Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through feat ...
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Supported Living Specialist
2 weeks ago
JFK Behavioral Health Center Philadelphia, United StatesJob Description · Job DescriptionPosition Overview: JFK manages a semi-independent residential site for nine individuals with mental illness in the Germantown section of the city. Our Supported Living Specialist support residents by: · Providing a full range of supportive care ne ...
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Field Support Specialist
19 hours ago
Accordance Search Group Philadelphia, United States· Seeking a Field Support Specialist to partner with sales and service teams to handle technical issues in the field. Customer facing in hospitals supporting new product sales and service of our Targeted Temperature Management products. Based in Greater Philadelphia with some ov ...
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Behavior Support Specialist
2 days ago
Community Options Philadelphia, United StatesCommunity Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states. · We are seeking a Full-Time Behavior Support Specialist to provide support in Philadelphia, PA to help effectively support individuals with intellectual and ...
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Clinical Support Specialist
1 day ago
Baxter Philadelphia, United States**Clinical Support Specialist - Philadelphia** · **Req #** **Location** Philadelphia, Pennsylvania, United States **Job Category** Sales **Date posted** 02/11/2022 Hillrom and Baxter have united, creating one of the worlds leading medical products companies. We are committed to ...
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Technical Support Specialist
2 days ago
City of Philadelphia Philadelphia, United StatesCompany Description · A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. Wi ...
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Lab IT Technical Support Specialist
2 weeks ago
BioFire Diagnostics, LLC Philadelphia, United StatesWant to see more? Find all job opportunities for both BioFire and bioMérieux worldwide by . · Description · Position Summary Provide high-level technical expertise, leadership, and direction through training, troubleshooting, and project management to internal and external cust ...
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Management Support Specialist
2 days ago
Equal Employment Opportunity Commission Philadelphia, United States** Management Support Specialist** · **** · **Location** · 1 vacancy in the following location: · ** Relocation expenses reimbursed** · No · ** Telework eligible** · Yes as determined by agency policy · **Duties** · ** Summary** · As a Management Support Specialist at t ...
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Client Support Specialist
4 weeks ago
John Hufnagle State Farm Insurance Agency Philadelphia, United StatesAchieve Your Career Ambitions - Join Us as a Client Support Specialist Today · The business has been thriving, and we are looking to invest in top talent to keep up with our growth · This position is essential to our business as you'll be creating and maintaining strong relatio ...
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Behavior Support Specialist
1 week ago
Devereux Advanced Behavioral Health Philadelphia, United Statesday of the 30 days) ASCEND - Career Accelerator Program Devereux Daynvironments.#SponsoredJob Information New pay-rate: $22.50- $25.65 (based upon experience)Do you want to join a team of professionals that strives to keep abreast with new research and offers compassionate servi ...
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Product Support Specialist
2 weeks ago
Medline Gruppe Philadelphia, United StatesJob Description - Sales Support Specialist (SAL0103I8)Job Number: Sales Support Specialist ( Job Number: SAL0103I8 )Primary Location Primary Location US-PA-PhiladelphiaJOB SUMMARY:To gain exposure to all aspects of the Sales Representative position, contribute to efforts to grow ...
Technical Support Specialist - Philadelphia, United States - City of Philadelphia
Description
Job Description
Do you have the right skills and experience for this role Read on to find out, and make your application.
ITSM is the process-focused management of IT services to provide the best quality of service in a customer-centric, cost-justified, and efficient way.
The position of Technical Support Specialist serves as the main point of contact between the IT Services and the users of these services to resolve and or diagnose as many problems as possible at this level.
Customer Relations:
Receive incident and information request calls from the customers for IT services, and service that call either by resolving on point of contact, or passing the call to the most appropriate person for resolution.
Keep customers informed of the progress of their queries.
Escalate calls to the Service Desk Manager using predefined procedures where the resolution.
Technical:
Prioritize and escalate calls based on knowledge of the business impact of the reported problems.
Resolve as many calls as possible at tier 1
Assess and provide a clear definition of problems to pass to tier 2 & tier 3
Keep abreast of new development in technology within the Division of Technology so that the customers can be assisted with problems resolution at point of contact.
Ability To:
Appreciate the basics of multiple technologies and services from different technologies and service providers.
Demonstrate keyboard skills and a good understanding of PC software and operating systems e.g., MS Windows, MS Office, Mainframe, SQL.
Work independently and as a team member within established policies and procedures.
Explain technical issues to non-technical personnel.
Work within standard documented procedures.
Meet commitments.
Respond promptly to customer needs.
Solicit customer feedback to help improve services.
Manages difficult or emotional customer situations.
Demonstrate good communication, problem solving, and application support skills.
Knowledge Of:
Principles of quality assurance, performance monitoring and the ways in which a commitment to a customer focus can be practically demonstrated.
Principles of ITIL Service Management.
Budget and Procurement Business Processes a plus.
Basic customer service skills.