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    IT Support Specialist - Philadelphia, United States - IntegriChain

    IntegriChain
    IntegriChain Philadelphia, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionCompany Description

    IntegriChain is the data and application backbone for market access departments of Life Sciences manufacturers. We deliver the data, the applications, and the business process infrastructure for patient access and therapy commercialization. More than 250 manufacturers rely on our ICyte Platform to orchestrate their commercial and government payer contracting, patient services, and distribution channels. ICyte is the first and only platform that unites the financial, operational, and commercial data sets required to support therapy access in the era of specialty and precision medicine. With ICyte, Life Sciences innovators can digitalize their market access operations, freeing up resources to focus on more data-driven decision support. With ICyte, Life Sciences innovators are digitalizing labor-intensive processes – freeing up their best talent to identify and resolve coverage and availability hurdles and to manage pricing and forecasting complexity.

    We are headquartered in Philadelphia, PA (USA), with offices in: Ambler, PA (USA); Pune, India; and Medellín, Colombia. For more information, visit , or follow us on Twitter @IntegriChain and LinkedIn.

    Job Description

    *This is a hybrid role working out of our Philadelphia and Ambler locations.

    What this role entails:

    • Provide Onsite IT support in the Ambler and Philadelphia Offices
    • Build and Provide required technology for new onboarding employees
    • Conduct IT Onboarding meetings with new employees
    • Reclaim issued technology for departing employees
    • Serve as an escalation point for Support desk issues with Dell and Apple hardware.
    • Serve as an escalation point for Support desk issues with Windows, MAC OS, Zoom, Okta, Google, and other IT tools
    • Manage software licensing deployed on employee issued assets.
    • Maintain an up to date laptop Inventory coordinating with People and Culture team to fulfill the needs of the quarterly onboarding pipeline
    • Manage relationship with UPS for shipping and receiving of corporate assets
    • Accountable for reviewing and approving employee equipment purchases request through the employee portal.
    • Ability to work autonomously with minimum supervision maintaining transparency with good written and verbal communication
    Qualifications
    • Bachelor's degree in Information Technology or related field
    • Certifications, MCSA or CompTIA A+
    • Extensive experience with laptop builds, both windows and mac, application installation, encryption process, hardware and software troubleshooting.
    • Experience maintaining Windows active directory domain/Google/O365
    • Experience with JIRA ticketing system
    • 1-3 years of experience with Inventory provisioning and Management
    • 1-3 Years of experience with Laptop/Desktop networking LAN/WLAN
    • Strong Teamwork and communication skills a must
    • Strong Troubleshooting and problem solving skills

    #LI-ZG1

    Additional Information

    What does IntegriChain have to offer?

    • Mission driven: Work with the purpose of helping to improve patients' lives
    • Excellent and affordable medical benefits + non-medical perks including Flexible Paid Time Off (PTO), 401(k) Plan with a Company Match to prepare for your future, Parental Leave, Mental Health HRA and Lifestyle Spending Account, Student Loan Reimbursement and much more
    • Robust Learning & Development opportunities including over 700+ development courses free to all employees

    IntegriChain is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status, or any other category protected under the law. IntegriChain is an equal opportunity employer; committed to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

    Our policy on visa sponsorship for US based positions: Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by IntegriChain.

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