Diego Bouguerra

Dedicated and versatile Customer Service Specialist with a passion for crafting exceptional experiences and delivering excellent  service. Leveraging a background in bartending and event production, I bring a unique blend of creativity, interpersonal skills, and operational expertise to ensure memorable interactions for patrons and my team. With a proven track record in mixology, customer engagement, and team collaboration, I am committed to fostering a welcoming atmosphere, addressing individual preferences, and exceeding expectations. Seeking a dynamic role that allows me to continue elevating customer satisfaction while contributing to a vibrant and customer-focused team environment.

Lead Bartender

Strangelove’s | Philadelphia, PA | November 2022 - Present

- Maintained regular clientele through professional and friendly service.

- Managed inventory stocking, restocking, and counting.

- Prepared beverages in a high-volume, fast-paced environment.

Building Service Assistant/Mail Clerk

University of Pennsylvania/Penn Med | Philadelphia, PA | February 2021 - November 2022

- Provided administrative support to research, academic, and clinical staff.

- Sorted, scanned, and delivered mail.

Barista

Starbucks - Philadelphia, PA | December 2020 - September 2021

- Prepared and served café beverages with speed, consistency, and quality.

- Provided personalized recommendations to customers for whole bean and bulk tea purchases.

- Demonstrated expertise in maintaining, servicing, and operating equipment.

E-Commerce and Customer Service Specialist

Clutch Manuals - Philadelphia, PA | April 2016 - December 2020

- Managed E-Commerce platform inventory: replenished inventory, reconciled receiving discrepancies, and handled all return merchandise authorizations.

- Analyzed, executed, and monitored email deployments to ensure accuracy and functionality (coupon code, sales price, sales details).

- Developed, optimized, and updated product descriptions with keyword research.

- Created new product packaging and offered premium product photos.

Banquet Server

The Arts Ballroom - Philadelphia, PA | February 2021 - November 2022

- Assisted in banquet set up and served guests in a timely manner.

- Maintained a clean and organized banquet hall.

- Stocked tablecloths, glassware, dishes, and silverware.

Education/Recreation Instructor

Philadelphia Parks & Recreation | Philadelphia, PA | November 2015 - April 2016

- Conducted recreational and educational programs for youth and adults.

- Supported city-run events such as the Mummers’ Parade.

High School Diploma

The Crefeld School, Philadelphia, PA | Graduated in 2009