- Proporcionar un excelente servicio al cliente, a través de chat y correo electrónico con una actitud positiva y un enfoque en la calidad del servicio para asegurar la satisfacción del cliente.
- Ser responsable de asegurar que todos los viajes se realicen en condiciones óptimas y que nuestros usuarios tengan la mejor experiencia.
- Gestionar las consultas de los usuarios durante y después de las sesiones a través del chat web.
- Comunicar al equipo de YEGO los comentarios de nuestros usuarios para mejorar el servicio.
- Detección y reporte de fallos de la aplicación al equipo técnico.
- Activación de usuarios y gestión de mensajes "después del viaje".
- Revisión periódica de las entradas al depósito, gestionando las autorizaciones y los casos de remolque.
- Seguimiento con los clientes en los casos apropiados.
- Revisión regular y gestión de multas entrantes.
- Experiencia previa en un puesto similar.
- Tienes una personalidad orientada al cliente.
- Eres un buen comunicador.
- Dominio de Office y herramientas informáticas de fácil uso.
- Trabajar bajo presión y realizar múltiples tareas no es un problema para ti.
- Eres un solucionador de problemas: encuentras una solución rápida para cualquier problema.
- Nivel avanzado de español y francés es imprescindible.
- Flexibilidad para trabajar los fines de semana.
- Oportunidad de ser parte de un proyecto innovador dedicado a transformar la movilidad en una experiencia única y ecológica.
- Uso gratuito de scooters YEGO: Disfruta de una forma de viajar totalmente gratuita y ecológica.
- Trabaja con un equipo joven, dinámico y apasionado. Plan de compensación flexible con COBEE.
- Descuentos en gimnasios a través de ANDJOY.
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Customer Support Specialist - Cedar Brook, United States - YEGO
1 week ago
Description
Job Description
Job DescriptionCustomer Support Specialist¿Siempre has querido ayudar a las personas a navegar por el mundo utilizando vehículos eléctricos? YEGO es un servicio líder de moto-sharing, alquilando scooters eléctricos por minuto en Barcelona, Valencia, Málaga, Sevilla, Zaragoza, París, Toulouse, Niza y Burdeos.
Desde nuestro lanzamiento en febrero de 2016, hemos estado expandiéndonos rápidamente. Nuestra misión es ayudar a nuestros usuarios a moverse de manera rápida, asequible y sostenible sin sacrificar el estilo. De esta manera, nos aseguramos de que nuestros usuarios tengan la mejor experiencia en un scooter YEGO
Detalles del Puesto
Actualmente estamos buscando un Especialista en Soporte al Cliente para unirse a nuestro equipo:
Trabajar durante los fines de semana (3 días) - 24 horas/semana.
Será esencial que la persona que se una a nosotros tenga excelentes habilidades de comunicación en español y francés.
El salario para este puesto es de 12.783,08 € netos/año. Trabajo desde casa con base en Barcelona.
Responsabilidades
1. Gestión de incidentes de clientes
2. Informes y Soporte al resto de la empresa: "Eres los ojos y oídos de la empresa."
3. Gestión Administrativa
Lo Que Esperamos de Ti
Beneficios de Trabajar en YEGO
YEGO se enorgullece de ser un lugar de trabajo con igualdad de oportunidades. Celebramos la diversidad y estamos comprometidos a crear un entorno inclusivo para todos los empleados, independientemente de su origen, género, religión, orientación, edad o capacidad.
