Client Support Specialist - Levittown, United States - Labelworx, a Kennedy Group Company

Description

• Receive and review purchase orders to confirm accuracy of all information.
• Project management of new products including but not limited to obtaining desired product details, orchestrating, and guiding internal meetings to review new product requests, submitting RFQ and presenting pricing to the customer for approval, submitting customersupplied artwork for prepress manipulation to graphics team and then submitting final workup to customer for approval.
• Entry of orders into ERPbased, printindustry specific order/production management system.
• Request pricing quotations from estimating team and provide to customer.
• Create tangible product cards and job jackets with production standards and order information to be physically submitted to the operations group for final product production.
• Effective, concise, and professional communication regarding order details to customer at all times.
• Advise customers when their orders are confirmed completed and are in the process of shipping.
• Daily communication with support departments to track order statuses and relay information to the customer as needed.
• Daily/weekly/monthly reporting to customers on order status as required by customer.
• Facilitate customer conference calls/meetings as required.
• Work both independently and with a team to meet customer expectations.
• Provide exceptional, worldclass customer service.
• Perform other related duties as assigned by Client Services Manager

• Approximately 35 years' experience in a client or customer service focused capacity, within a manufacturing environment.
• Excellent time management and organization skills, with ability to take a proactive approach, multitask, establish priorities, and deliver within deadlines.
• Strong clientservice orientation, with ability to think critically and take a proactive approach to problem solving.
• Must be able to interact effectively with all team members to support organizational goals and maintain positive work environment.
• Excellent interpersonal and communication skills.
• Demonstrated planning skills and ability to adapt to changing priorities and schedules to drive client satisfaction and meet fluctuating business and operational needs.
• Must be legally authorized to work without sponsorship for employment visa status.
• Associates degree or higher, or an equivalent level of education and direct experience.

• 5+ years' experience in a clientfocused capacity within a manufacturing environment.
• Experience in B2B interaction in a fastpaced, highdemand, timesensitive environment.
• Experience in a commercial printing business a plus.

• Competitive Medical, Dental and Vision Insurance
• 401(k) with Company Match
• PTO/Vacation Time
• Referral Incentive Program
• Health Savings Account
• Flexible Spending Account
• Professional Development Assistance
• Employee Assistance Program

Labelworx - A Kennedy Group, Inc company, is a leading provider of labeling, promotional, tracking, and identification solutions for numerous industries, including consumer goods products, industrial, healthcare, and automotive.

We are located in Levittown, PA, where our facility is equipped with the most modern workstations, & digital assets, while providing an outstanding clean, safe, comfortable, and efficient work environment.

The Kennedy Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

In addition to federal law requirements, The Kennedy Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Kennedy Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

• 401(k)
• 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

• 3 years

• 8 hour shift
• Day shift
• No nights

• Monday to Friday
• No weekends

• Inperson
• Office

• High school or equivalent (required)

• Customer support: 3 years (required)
• Communication skills: 3 years (required)

• English (required)