Igaming Support Specialist - Moorestown, United States - betPARX
betPARX
Moorestown, United States
Verified Company
1 week ago
Description
What You'll Do:
- Assist players regarding sports betting and general gambling terminology, including understanding payouts for sportsbook and online wagering.
- Understanding of multiple device platforms such as PC, Mac, Android, and Apple.
- Assist customers with explaining account security and player authentication when they call with questions.
- Handle customer complaints and inquiries from first point of contact through resolution providing excellent customer service by acting in a calm and professional manner at all times.
- Ability to assist with technical issues such as player account creation, account verification, deposit and withdraw processing, device compatibility, and geolocation.
- Understanding online gaming regulations related to different gaming jurisdictions.
- Able to properly follow policies and procedures.
- Assist players with troubleshooting and understanding of promotional offers, bonuses, and loyalty programs.
- Able to understand and explain, if necessary, KYC and document verification.
- Handle multiple tasks between our player user interface and our internal user face.
- Understand and communicate our terms and conditions to our players.
- Provide clear notes on tasks performed and add into the system as required.
- Proper communication when escalating issues to managers and other departments.
- Performs all other duties as assigned.
What You'll Need:
- Bachelor's Degree preferred. 2 years related experience (Customer Service). Previous Call Center experience preferred.
- Knowledge of sports betting and the casino industry.
- Knowledge of AML and Fraud detection.
- Previous experience with payment processing.
- Strong attention to detail; Excellent customer service skills.
- Ability to handle Guest issues with tact and poise.
- Ability to communicate to all levels of the organization.
- Easily adaptable to changing business needs and priorities.
- Must be able to work all shifts, and weekends/holidays as required. Must be able to communicate effectively in English, both verbally and through written communications.
- Must be knowledgeable of all federal, state and local laws and regulations relevant to operations.
Pay:
$20.00 per hour
Expected hours:
per week
Benefits:
- 401(k)
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Onthejob training
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotating shift
Weekly day range:
- Every weekend
- Monday to Friday
Work setting:
- Call center
- Inperson
- Office
Education:
- Bachelor's (preferred)
Experience:
Call Center: 2 years (preferred)
Work Location:
In person
