- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities.
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities.
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it support specialist a
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InsideHigherEd Philadelphia, United States Administrative Jobs ,Duties: ISC's HireIT Services team provides best-in-class IT service delivery in a matrix environment to more than 1000 clients across a diverse collection of campus organizations. The IT Support Specialist will interact daily with clients who have varying levels of technical exp ...
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IT Support Specialist
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IntegriChain Philadelphia, United StatesCompany Description · IntegriChain is the data and application backbone for market access departments of Life Sciences manufacturers. We deliver the data, the applications, and the business process infrastructure for patient access and therapy commercialization. More than 250 ma ...
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it support specialist sr
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Behavior Support Specialist
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Field Support Specialist
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Accordance Search Group Philadelphia, United States· Seeking a Field Support Specialist to partner with sales and service teams to handle technical issues in the field. Customer facing in hospitals supporting new product sales and service of our Targeted Temperature Management products. Based in Greater Philadelphia with some ov ...
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Customer Support Specialist - Philadelphia, United States - 1925 Consulting LLC
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Description
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.