Jobs
>
Philadelphia

    Technical Support Specialist - Philadelphia, United States - The School District of Philadelphia

    Default job background
    Description

    Job Summary

    :

    Performs technical computer support work of moderate scope and difficulty, providing technical assistance to school and administrative office staff. Responds to routine and requests regarding the repair, maintenance, and resolution of problems associated with computer malfunctions by telephone. Provides on-site technical support on a rotational basis, in the use and maintenance of personal (PC/Windows) or Macintosh computer hardware and software, as well as performing end user LAN attached hardware support. Provides technical support throughout the District to users of the school District's legacy systems.


    Essential Functions:


    • Provides users with solutions to basic problems; troubleshoots computer, printer and network problems; troubleshoots legacy systems problems; directs specialized questions to higher level personnel or outside vendors for further technical support when necessary.

    • Provides answers and assistance by telephone, to staff in schools and/or administrative offices; addresses inquires pertaining to computer software and hardware, including peripheral devices.

    • Creates and maintains work orders in the electronic tracking system; forwards work orders to the appropriate support unit when necessary; documents all steps taken to resolve issues in the electronic tracking system.

    • Provides on-site technical support to users in the resolution of problems associated with PC/Windows or Macintosh computer malfunctions; investigates hardware problems; responds to requests from users to repair, upgrade, and maintain personal computer hardware and software.

    • Assists District staff with the installation and configuration of new computer systems; installs computer hardware, software and memory; installs operating systems for PC/Windows and Macintosh.

    • Sets up stand-alone and network printers; replaces printer toner cartridges.

    • Schedules and performs preventative maintenance for PC/Windows and Macintosh on a routine basis; documents which computers have received maintenance.

    • Configures transmission control protocol and Internet protocol for both static and dynamic addressing.

    • Distributes software and documentation under the direction of the Director, Educational Technology; follows District policy in copying software and documentation to distribute to school and administrative staff.

    • Abides by and informs users of the District policy regarding software piracy and acceptable use.

    • Sets up and configures e-mail accounts.

    • Uses District approved diagnostic software to assist users in computer troubleshooting and maintenance.

    • Directly and indirectly mentors participants of the Digital Service Fellows and the Computer Support Specialist programs.

    Qualifications


    Minimum Requirements:


    • High school diploma or equivalent.

    • Three years of full-time, paid, experience in customer support, which have involved assisting users in the maintenance, upgrading, and operation of computer hardware, software, networks, and peripheral devices, one of which has included providing customer support in a technical field by telephone.


    Certificates/Licenses:


    • A+ Certified or other standard certification.

    • Apple Service certification.

    • Possession of a proper class license valid to operate a motor vehicle in the Commonwealth of Pennsylvania prior to appointment and during tenure of employment.


    Knowledge, Skills and Abilities:

    Demonstrated knowledge of:

    o current practices, procedures, and techniques used in the maintenance, repair, and troubleshooting of computer malfunctions, as they pertain to hardware, software, peripheral devices, and network issues.
    o networking basics such as LAN, WAN, Mac Manager, NT, and Windows 2000.
    o the proper functioning computer hardware, software, and peripheral devices.
    Demonstrated skill in:
    o troubleshooting and problem resolution.


    Demonstrated ability to:

    o learn technical operational procedures related to District hardware, software, and peripheral devices.
    o maintain user documentation, including printed instructions and other reference materials.
    o understand and explain complex instructions pertaining to PC/Windows or Macintosh computer hardware and software.
    o present ideas effectively, both orally and in writing.
    o establish and maintain effective working relationships.



  • InsideHigherEd Philadelphia, United States Administrative Jobs ,

    Duties: ISC's HireIT Services team provides best-in-class IT service delivery in a matrix environment to more than 1000 clients across a diverse collection of campus organizations. The IT Support Specialist will interact daily with clients who have varying levels of technical exp ...

  • Drexel University

    IT Support Specialist

    3 weeks ago


    Drexel University Philadelphia, United States Full time

    IT Support Specialist · Job no: · Work type: Full-Time · Location: University City - Philadelphia, PA · Categories: Drexel University · Job Summary · The IT Support Specialist reports to the Director of Security Technology provides system administration, technical support and ...


  • Springboard Media Philadelphia, United States

    **IT Support Specialist - Tier 1** · Philadelphia, PA · Full Time · Springboard IT · Entry Level · Springboard IT is seeking a Tier 1 IT Support Specialist to help support our business and education clients. We are looking for someone who loves the idea of working with an ou ...


  • Drexel University Philadelphia, United States

    IT Support Specialist Job no: Work type: Full-Time Location: Hybrid/Flexible Work Arrangement Categories: Drexel University · Job Summary The IT Support Specialist provides tier 2 support to issues relating to computer accounts, Office 365, licensing, file permissions and genera ...


  • Drexel University Philadelphia, United States

    IT Support Specialist Job no: Work type: Full-Time Location: University City - Philadelphia, PA Categories: Drexel University · Job Summary The IT Support Specialist reports to the Director of Security Technology provides system administration, technical support and maintenance f ...


  • Family First Care LLC Philadelphia, United States Full time

    Position: Behavioral Support Specialist · Candidate should meet the following criteria: · Licensed in the state of PA · Ability to provide quality services to patients receiving care · Willingness and ability to perform the job duties as outlined in the plan of care for the pati ...


  • IntegriChain Philadelphia, United States

    Company Description · IntegriChain is the data and application backbone for market access departments of Life Sciences manufacturers. We deliver the data, the applications, and the business process infrastructure for patient access and therapy commercialization. More than 250 ma ...


  • InsideHigherEd Philadelphia, United States Administrative Jobs ,

    Duties: Reporting to the IT Director, this position will do the following: · 1. Provide second-tier support for desktop and laptop hardware and software, printers, mobile devices, and network configuration. · 2. Lead and run a group of Helpdesk Student Workers who provide first t ...


  • Full Bloom Philadelphia, United States

    Position at SESI Schools Shine on as a behavior support specialist. In special education and alternative education settings nationwide, the team members of Specialized Education Services, Inc. (SESI) shine a positive light on students who need academ Support Specialist, Behavior, ...


  • accordance search group Philadelphia, United States

    Job Description · Job DescriptionDESCRIPTION · Seeking a Field Support Specialist to partner with sales and service teams to handle technical issues in the field. Customer facing in hospitals supporting new product sales and service of our Targeted Temperature Management products ...


  • Accordance Search Group Philadelphia, United States

    · Seeking a Field Support Specialist to partner with sales and service teams to handle technical issues in the field. Customer facing in hospitals supporting new product sales and service of our Targeted Temperature Management products. Based in Greater Philadelphia with some ov ...


  • InsideHigherEd Philadelphia, United States Administrative Jobs ,

    · Operations Support Specialist Senior - Wharton Executive Education · University Overview · The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consiste ...


  • 1925 Consulting LLC Philadelphia, United States

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. · Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through feat ...


  • Community Options Philadelphia, United States

    Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states. · We are seeking a Full-Time Behavior Support Specialist to provide support in Philadelphia, PA to help effectively support individuals with intellectual and ...


  • BioFire Diagnostics, LLC Philadelphia, United States

    Want to see more? Find all job opportunities for both BioFire and bioMérieux worldwide by . · Description · Position Summary Provide high-level technical expertise, leadership, and direction through training, troubleshooting, and project management to internal and external cust ...


  • Adaptimmune Therapeutics Plc Philadelphia, United States

    **Adaptimmune** · **Site Support Specialist (Patient Supply Operations)** · **Patient Supply Operations - Philadelphia, PA - Full Time** · The Site Support Specialist participates in the planning, communication, and implementation of Adaptimmune processes and systems at Clinic ...


  • Hill-Rom Holdings, Inc. Philadelphia, United States

    Baxter and Hillrom are now united as one company. Together, we embark on a new phase in our transformational journey to save and sustain lives worldwide. We are creating new opportunities to accelerate product and digital innovation across care settings, enable efficiencies and i ...


  • JFK Behavioral Health Center Philadelphia, United States

    Job Description · Job DescriptionPosition Overview: JFK manages a semi-independent residential site for nine individuals with mental illness in the Germantown section of the city. Our Supported Living Specialist support residents by: · Providing a full range of supportive care ne ...


  • eMoney Advisor Philadelphia, United States

    · The Client Support Specialist is responsible for answering incoming customer inquiries, solving customer issues and escalating cases to tier two teams or management when necessary. They handle cases related to at least ten major areas of the eMoney platform. They demonstrate a ...


  • Equal Employment Opportunity Commission Philadelphia, United States

    ** Management Support Specialist** · **** · **Location** · 1 vacancy in the following location: · ** Relocation expenses reimbursed** · No · ** Telework eligible** · Yes as determined by agency policy · **Duties** · ** Summary** · As a Management Support Specialist at t ...