Jobs
>
Philadelphia

    Technical Support Specialist - Philadelphia, United States - The School District of Philadelphia

    The School District of Philadelphia
    The School District of Philadelphia Philadelphia, United States

    1 month ago

    Show more Collapse job
    Default job background
    Description

    Job Summary

    :

    Performs technical computer support work of moderate scope and difficulty, providing technical assistance to school and administrative office staff. Responds to routine and requests regarding the repair, maintenance, and resolution of problems associated with computer malfunctions by telephone. Provides on-site technical support on a rotational basis, in the use and maintenance of personal (PC/Windows) or Macintosh computer hardware and software, as well as performing end user LAN attached hardware support. Provides technical support throughout the District to users of the school District's legacy systems.


    Essential Functions:


    • Provides users with solutions to basic problems; troubleshoots computer, printer and network problems; troubleshoots legacy systems problems; directs specialized questions to higher level personnel or outside vendors for further technical support when necessary.

    • Provides answers and assistance by telephone, to staff in schools and/or administrative offices; addresses inquires pertaining to computer software and hardware, including peripheral devices.

    • Creates and maintains work orders in the electronic tracking system; forwards work orders to the appropriate support unit when necessary; documents all steps taken to resolve issues in the electronic tracking system.

    • Provides on-site technical support to users in the resolution of problems associated with PC/Windows or Macintosh computer malfunctions; investigates hardware problems; responds to requests from users to repair, upgrade, and maintain personal computer hardware and software.

    • Assists District staff with the installation and configuration of new computer systems; installs computer hardware, software and memory; installs operating systems for PC/Windows and Macintosh.

    • Sets up stand-alone and network printers; replaces printer toner cartridges.

    • Schedules and performs preventative maintenance for PC/Windows and Macintosh on a routine basis; documents which computers have received maintenance.

    • Configures transmission control protocol and Internet protocol for both static and dynamic addressing.

    • Distributes software and documentation under the direction of the Director, Educational Technology; follows District policy in copying software and documentation to distribute to school and administrative staff.

    • Abides by and informs users of the District policy regarding software piracy and acceptable use.

    • Sets up and configures e-mail accounts.

    • Uses District approved diagnostic software to assist users in computer troubleshooting and maintenance.

    • Directly and indirectly mentors participants of the Digital Service Fellows and the Computer Support Specialist programs.

    Qualifications


    Minimum Requirements:


    • High school diploma or equivalent.

    • Three years of full-time, paid, experience in customer support, which have involved assisting users in the maintenance, upgrading, and operation of computer hardware, software, networks, and peripheral devices, one of which has included providing customer support in a technical field by telephone.


    Certificates/Licenses:


    • A+ Certified or other standard certification.

    • Apple Service certification.

    • Possession of a proper class license valid to operate a motor vehicle in the Commonwealth of Pennsylvania prior to appointment and during tenure of employment.


    Knowledge, Skills and Abilities:

    Demonstrated knowledge of:

    o current practices, procedures, and techniques used in the maintenance, repair, and troubleshooting of computer malfunctions, as they pertain to hardware, software, peripheral devices, and network issues.
    o networking basics such as LAN, WAN, Mac Manager, NT, and Windows 2000.
    o the proper functioning computer hardware, software, and peripheral devices.
    Demonstrated skill in:
    o troubleshooting and problem resolution.


    Demonstrated ability to:

    o learn technical operational procedures related to District hardware, software, and peripheral devices.
    o maintain user documentation, including printed instructions and other reference materials.
    o understand and explain complex instructions pertaining to PC/Windows or Macintosh computer hardware and software.
    o present ideas effectively, both orally and in writing.
    o establish and maintain effective working relationships.

    We have other current jobs related to this field that you can find below

  • InsideHigherEd

    it support specialist a

    1 week ago

    InsideHigherEd Philadelphia, United States Administrative Jobs ,

    Duties: ISC's HireIT Services team provides best-in-class IT service delivery in a matrix environment to more than 1000 clients across a diverse collection of campus organizations. The IT Support Specialist will interact daily with clients who have varying levels of technical exp ...

  • Drexel University

    IT Support Specialist

    4 weeks ago

    Drexel University Philadelphia, United States Full time

    IT Support Specialist · Job no: · Work type: Full-Time · Location: University City - Philadelphia, PA · Categories: Drexel University · Job Summary · The IT Support Specialist reports to the Director of Security Technology provides system administration, technical support and ...

  • Springboard Media

    IT Support Specialist

    1 week ago

    Springboard Media Philadelphia, United States

    **IT Support Specialist - Tier 1** · Philadelphia, PA · Full Time · Springboard IT · Entry Level · Springboard IT is seeking a Tier 1 IT Support Specialist to help support our business and education clients. We are looking for someone who loves the idea of working with an ou ...

  • Drexel University

    IT Support Specialist

    1 week ago

    Drexel University Philadelphia, United States

    IT Support Specialist Job no: Work type: Full-Time Location: Hybrid/Flexible Work Arrangement Categories: Drexel University · Job Summary The IT Support Specialist provides tier 2 support to issues relating to computer accounts, Office 365, licensing, file permissions and genera ...

  • Drexel University

    IT Support Specialist

    2 weeks ago

    Drexel University Philadelphia, United States

    IT Support Specialist Job no: Work type: Full-Time Location: University City - Philadelphia, PA Categories: Drexel University · Job Summary The IT Support Specialist reports to the Director of Security Technology provides system administration, technical support and maintenance f ...

  • Drexel University

    IT Support Specialist

    4 days ago

    Drexel University Philadelphia, United States

    IT Support Specialist Job no: Work type: Full-Time Location: Hybrid/Flexible Work Arrangement Categories: Drexel University · Job Summary The IT Support Specialist provides tier 2 support to issues relating to computer accounts, Office 365, licensing, file permissions and general ...

  • IntegriChain

    IT Support Specialist

    1 week ago

    IntegriChain Philadelphia, United States

    Company Description · IntegriChain is the data and application backbone for market access departments of Life Sciences manufacturers. We deliver the data, the applications, and the business process infrastructure for patient access and therapy commercialization. More than 250 ma ...

  • InsideHigherEd

    it support specialist sr

    1 week ago

    InsideHigherEd Philadelphia, United States Administrative Jobs ,

    Duties: Reporting to the IT Director, this position will do the following: · 1. Provide second-tier support for desktop and laptop hardware and software, printers, mobile devices, and network configuration. · 2. Lead and run a group of Helpdesk Student Workers who provide first t ...

  • FullBloom, Inc.

    Behavior Support Specialist

    3 days ago

    FullBloom, Inc. Philadelphia, United States

    Position at SESI Schools Shine on as a behavior support specialist. In special education and alternative education settings nationwide, the team members of Specialized Education Services, Inc. (SESI) shine a positive light on students who need academ Support Specialist, Behavior, ...

  • accordance search group

    Field Support Specialist

    2 weeks ago

    accordance search group Philadelphia, United States

    Job Description · Job DescriptionDESCRIPTION · Seeking a Field Support Specialist to partner with sales and service teams to handle technical issues in the field. Customer facing in hospitals supporting new product sales and service of our Targeted Temperature Management products ...

  • Accordance Search Group

    Field Support Specialist

    2 weeks ago

    Accordance Search Group Philadelphia, United States

    · Seeking a Field Support Specialist to partner with sales and service teams to handle technical issues in the field. Customer facing in hospitals supporting new product sales and service of our Targeted Temperature Management products. Based in Greater Philadelphia with some ov ...

  • Judge Consulting Group

    Help Desk Support Specialist

    1 day ago

    Judge Consulting Group Philadelphia, United States

    Provide personal computer and printer support to all entities to include developing specifications according to user needs, installation of hardware and software, and maintenance of hardware and software. Inventories and performs preventative maintenance on all personal computer ...

  • Community Options

    Behavior Support Specialist

    2 weeks ago

    Community Options Philadelphia, United States

    Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states. · We are seeking a Full-Time Behavior Support Specialist to provide support in Philadelphia, PA to help effectively support individuals with intellectual and ...

  • JFK Behavioral Health Center

    Supported Living Specialist

    14 hours ago

    JFK Behavioral Health Center Philadelphia, United States

    Job Description · Job DescriptionPosition Overview: JFK manages a semi-independent residential site for nine individuals with mental illness in the Germantown section of the city. Our Supported Living Specialist support residents by: · Providing a full range of supportive care ne ...

  • Equal Employment Opportunity Commission

    Management Support Specialist

    2 weeks ago

    Equal Employment Opportunity Commission Philadelphia, United States

    ** Management Support Specialist** · **** · **Location** · 1 vacancy in the following location: · ** Relocation expenses reimbursed** · No · ** Telework eligible** · Yes as determined by agency policy · **Duties** · ** Summary** · As a Management Support Specialist at t ...

  • InsideHigherEd

    Operations Support Specialist Senior

    1 week ago

    InsideHigherEd Philadelphia, United States Administrative Jobs ,

    · Operations Support Specialist Senior - Wharton Executive Education · University Overview · The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consiste ...

  • City of Philadelphia

    Technical Support Specialist

    2 weeks ago

    City of Philadelphia Philadelphia, United States

    Company Description · A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. Wi ...

  • City of Philadelphia

    Technical Support Specialist

    1 week ago

    City of Philadelphia Philadelphia, United States

    Job Description · Job DescriptionCompany Description · A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to ...

  • Hart to Heart Ambulance Service Inc

    Administrative Support Specialist

    1 day ago

    Hart to Heart Ambulance Service Inc Philadelphia, United States

    Job Description · Job Description · PRIMARY FUNCTION · Hart to Heart Transportation is seeking an Administrative Support Specialist that supports Ops leadership dedicated to SEPTA operation based in Philadelphia, PA. The Administrative Support Specialist will be the front-line co ...

  • FullBloom

    Behavior Support Specialist

    3 weeks ago

    FullBloom Philadelphia, United States

    Shine on as a behavior support specialist. · In special education and alternative education settings nationwide, the team members of Specialized Education Services, Inc. (SESI) shine a positive light on students who need academic, emotional, social, and behavioral support and unc ...