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    Customer Support Executive - Cincinnati, United States - Building Value

    Building Value
    Building Value Cincinnati, United States

    2 weeks ago

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    Description

    Job Responsibilities:

    • Respond to customer queries in a timely and accurate way, via phone, email or chat
    • Identify customer needs and help customers use specific features
    • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
    • Update our internal databases with information about technical issues and useful discussions with customers
    • Monitor customer complaints on social media and reach out to provide assistance
    • Share feature requests and effective workarounds with team members
    • Inform customers about new features and functionalities
    • Follow up with customers to ensure their technical issues are resolved
    • Gather customer feedback and share with our Product, Sales and Marketing teams
    • Assist in training junior Customer Support Representatives

    Job Skills:

    • Experience as a Customer Support Specialist or similar CS role
    • Familiarity with our industry is a plus
    • Experience using help desk software and remote support tools
    • Understanding of how CRM systems work
    • Excellent communication and problem-solving skills
    • Multi-tasking abilities
    • Patience when handling tough cases
    • BSc in Information Technology or relevant diploma


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