- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- BSc in Information Technology or relevant diploma
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Home Health Sales Rep
1 day ago
Caretenders of Northern KY Cincinnati, United States Full timeWe are hiring for a Home Health Account Executive. · At Caretenders of Northern KY, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communi ...
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Case Coordinator
1 day ago
Home Care by Black Stone Cincinnati, United States Full timeWe are hiring a dynamic, detail-oriented Staffing/Scheduling Coordinator in the Cincinnati, OH area · The is an in-office position, with a Monday through Friday (8am - 5pm) schedule. · At Home Care by Black Stone, a part of LHC Group, we embrace a culture of caring, belonging, an ...
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Director Of Safety
2 weeks ago
Actalent Cincinnati, United States Full timeLooking for a mid-level Safety specialist to be a part of consumer packaged goods company in downtown Cincinnati · Description: · Position Overview: · Oversees the entire safety program developing an inherent culture which makes safety the most important task we face each day. Wo ...
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Coordinator, Construction
3 weeks ago
Soho Studio LLC Inwood, United StatesTilebar is a rapidly expanding company that is revolutionizing the tiles industry in the United States by implementing cutting-edge technology, innovative practices, and a distinctive product line. We aim to reshape the way homeowners shop for tiles and home decor. With an ambiti ...
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Order Management Specialist
2 weeks ago
Laundrylux Inwood, United StatesLaundrylux is North America's leader in commercial laundry with a legacy of providing state-of-the-art laundry equipment and business solutions to laundromat owners, laundry distributors, and new investors across the United States and Canada. We are a forward thinking company tha ...
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Director Of Safety
2 weeks ago
Actalent Cincinnati, United States Full timeDescription: · Position Overview:Oversees the entire safety program developing an inherent culture which makes safety the most important task we face each day. Works to prevent workplace accidents and promotes health and safety awareness and education to fellow employees. Respons ...
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Manager -supply Chain/procurement Systems &
1 week ago
TileBar/Soho Studio Inwood, United States**_Procurement Systems and Operations Manager_**: · **_Essential Functions:_**: · **System Implementation** · - **_Lead_** **the planning, execution, and evaluation of system implementation projects within the **_supply chain and procurement_** domains. · - Collaborate with cross ...
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Construction Coordinator
3 weeks ago
Soho Studio Corp/ TileBar Inwood, United States_Tilebar is a rapidly expanding company that is revolutionizing the tiles industry in the United States by implementing cutting-edge technology, innovative practices, and a distinctive product line. We aim to reshape the way homeowners shop for tiles and home decor. _ · - The Con ...
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Intake Coordinator
3 weeks ago
Little Leaf ABA Inwood, United States**Job description** · The Intake Coordinator ensures that all client records and data are maintained, safeguards are in place to secure protected healthcare information, and all required agreements and authorizations are in place to ensure our provision of services meets high qua ...
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Home Care Director
2 days ago
Home Care by Black Stone Cincinnati, United States Full timeWe are currently hiring a Home Care Director to join our team in Cincinnati, OH · LHC Group is a leader in post-acute care for our communities throughout the US. More hospitals, physicians and families choose LHC Group Home and Community Bases Services, because we are united by a ...
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Project Manager
3 weeks ago
Spectrum Dynamics Cincinnati, United StatesThe Gunnebo Group is a leading provider of innovative security solutions worldwide. Gunnebo Germany offers customers integrated system solutions in the areas of cash management, safe storage, entrance control, and service. · To strengthen our team at our location in Garching, Gun ...
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Associate Medical Director
5 days ago
CommuniCare Advantage Cincinnati, United States**Associate Medical Director** · The CommuniCare Family of Companies currently owns/operates more than 85 Nursing and Rehabilitation Centers, Specialty Care Centers and Assisted Living Communities in 7 states. Since 1984, CommuniCare Health Services has provided superior, compreh ...
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Manager, Customer Development
5 days ago
Southern Glazer's Wine and Spirits Cincinnati, United States**What You Need To Know**: · Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer's Wine & Spirits is North America's preeminent wine and spirits distributor, as well as a family-owned, privately held company wi ...
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Assistant General Manager
5 days ago
Frisch's Restaurants Cincinnati, United StatesThe Assistant General Manager (AGM) supports the GM and shares responsibility for the success of the restaurant and it's alignment with Frisch's vision to be the "Best Place to Work, Eat and Own". The AGM is responsible for the training and development of employees to help achiev ...
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Store Assistant General Manager
5 days ago
Frisch's Restaurants Cincinnati, United StatesThe Store Assistant General Manager (SAGM) supports the Store General Manager (SGM) and shares responsibility for the profitability and success of the restaurant, its operations, and its alignment with the Company's core values. The SAGM, alongside the SGM, is responsible for the ...
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Student Services Coordinator
5 days ago
TrulyHired Cincinnati, United StatesEmployer- TrulyHired- Location- Cincinnati, Ohio- Closing date- May 30, 2024- Job Role- Student- · Save job - Click to add the job to your shortlist · - You need to sign in or create an account to save a job.- Send job**Description**: · Supports and supervises students to ensure ...
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Licensed Medical Aesthetician
2 weeks ago
HerMD Cincinnati, United StatesHerMD is seeking an experienced full time Medical Aesthetician to join our Aesthetic Team at our full service med spa location in Cincinnati, OH · As a physician-founded practice, we understand the challenges medical providers experience daily. HerMD is resurrecting the patient- ...
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Home Health Care Sales and Event Coordinator
5 days ago
360totalcare Cincinnati, United States**About us** · We are professional, agile and professional. · Our work environment includes: · - Modern office setting · - Food provided · - Modern office setting · - Work-from-home days · - Growth opportunities · - Regular social events · - Casual work attire · - Relaxed atmosph ...
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Director of Client Growth
5 days ago
Truepoint Wealth Counsel Cincinnati, United States**Director of Client Growth Job Profile** · The Director of Client Growth is responsible for developing and executing the firm's client growth strategy to support the overall business plan and strategic growth objectives. In this role, this individual cultivates relationships at ...
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Graphic Design Co-op
5 days ago
Tire Discounters Cincinnati, United States**Looking for an exciting opportunity to join a fast growing company? Then Tire Discounters is the right place for you** · Since our founder, Chip Wood, opened the doors to the first Tire Discounters over 40 years ago, we have been raising the bar in the tire and automotive busin ...
Customer Support Executive - Cincinnati, United States - Building Value
Description
Job Responsibilities:
Job Skills: