Operations Support Specialist - Seattle, United States - Shelf Engine

Description

**Operations Support Specialist**

at Shelf Engine Seattle, WA or Remote Shelf Engine is searching for a talented **Operations Support Specialist** to join our growing team and report directly to our CX Team Lead. In this role, you will work with multiple teams across functions to support the operations team and ensure that customers have positive experiences with Shelf Engine. The goal is to help Shelf Engine transform the grocery industry by reducing food waste and maximizing profits. Youll accomplish this by being attentive to details, a team player, and able to manage your time well. If you have a passion for assisting customers, supporting the companys goals, and like having fun, this may be your dream job. At **Shelf Engine**, our mission is to *reduce food waste through automation* . We harness the power of AI to provide real-time, intelligent forecasting and fully automated ordering to food retailers across the United States. Were able to drastically reduce the amount of food waste generated while simultaneously maximizing sales and expanding margins for grocersa triple win for suppliers and retailers, consumers, and the environment.

This position is based in Seattle or remote.

**As an Operations Support Specialist at Shelf Engine, you will:**

Embrace our company principles through inclusive, authentically-kind, and empathetic interactions with our team and our customers

This is a part-time remote position that supports operations in a variety of tasks to ensure great customer experience and accurate information on our platform (expected in office days are Monday and Wednesday of each week)

Respond to customer questions about our tools and status of orders

Submit orders to vendors on behalf of our customers via a variety of methods on time and accurately

Track, manipulate and update systems with data

Create reports as needed by the operations team

Interact with field team and ensure they have accurate information about orders and delivery information

Perform specific tracking of customer data for audits, reviews and operational improvement projects

Communicate with customers through email and over the phone

**And we think you would make a great a great Operations Support Specialist if you:**

Are detail-oriented, analytical and savvy

Are able to manage a wide range of tasks from manual data entry to researching and summarizing information

Are great at getting it done right and doing it efficiently

Have a desire to help other and take on new projects

Are an excellent and clear communicator

Are efficient at time-management skills and able to prioritize work to meet deadlines

Have prior experience in a fully-remote position

Have professional experience supporting operations and/or sales teams

Have proven track record of successfully maintaining accurate and up to date information in prior roles

Are familiar with administrative duties and supporting multiple team members

Have prior experience interfacing with customers through email and over the phone

Have intermediate MS Excel skills, preferable

Have a high school diploma; additional training or certifications are an asset

Authorization to work in the US for any employer

**What Shelf Engine offers you:**

A unique opportunity to join a fast-growing sustainability startup early on, making a meaningful impact on the team as well as the environment

An inclusive work environment that emphasizes each team members personal and professional growth

Competitive salary in the range of $50,000-$62,000 depending on skills and experience

Pre-IPO equity with a four-year vesting schedule

PTO that is unlimited and self-managed for full-time employees

100% employer-paid premiums for medical, dental, and vision insurance for employees, and 50% covered for eligible dependents

Coverage for life insurance, short- and long-term disability, and access to a robust Employee Assistance Program

Optional employee contribution of pre-tax dollars to medical and dependent care FSA accounts

401k plan through Guideline to contribute to your financial future

Seattle only: Company-paid ORCA transit card

At Shelf Engine, you will join a team of driven, passionate, and caring people hungry to make change in an untapped industry. Were not only solving complex technical problems at scale but also tackling key initiatives with significant environmental impacts. Our team is determined to disrupt a massive industry and leave behind a positive legacy for generations to come.

*Shelf Engine is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.*

**U.S. Equal Opportunity Employment Information (Completion is voluntary)**

Individuals seeking employment at Shelf Engine are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

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We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

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