Office Specialist 2 - Milwaukie, United States - State of Oregon

Description

Job Description:

Position: Support Staff (Office Specialist 2)

Bilingual Vietnamese or Russian Preferred

Salary Range: $3,218 - $4,338 per month

Opening date: May 14, 2024

Closing date: May 28, 2024

Location: Milwaukie

We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

Do you want the opportunity to match the needs of people in the community with available federal, state and local programs or other resources to meet those needs? Do you want to be part of a diverse workforce that collaborates and learns from each other to improve services that supports the elderly, people with disabilities and communities? Then, we want to hear from you

Aging and People with Disabilities (APD), part of the Oregon Department of Human Services, is seeking a dedicated and compassionate individual for an Office Specialist 2 in the Milwaukie office.

** Bilingual skills in either Vietnamese or Russian is preferred, but not a requirement for this position. This position may receive a 5% differential pay based on passing the required language test.

**Please indicate on your application if you have Bilingual Vietnamese or Russian language skills.

ABOUT THE PROGRAM

to learn more about Aging and People with Disabilities.

Oregon Department of Human Services (ODHS), A place to belong and make a difference

• When you join the , you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
• Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS' overall mission and vision.
• Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and including health, dental, vision and much more

YOUR DUTIES AT A GLANCE:

In this position, you will be support the Voucher team and Case Aid:

• Helping individuals and families seeking services by providing specialized assistance at the front desk.
• Guide customers of the Aging and People with Disabilities population through the sharing of rules, policies, procedures and programs in collaboration with other branch staff. processing and forwarding information from the public.
• May include referring Oregonians to community resources or making appointments with the Oregon Department of Human Services for requested services.
• Process homecare worker vouchers and medical mileage.
• Reviewing documents for completion, inputting data into systems, generate vouchers, and PTC system for payment issuance and complete adjustments to prevent overpayments or underpayments.
• Processing facility payments and corrections.
• Problem solving with case managers and case aid to provide assistance to homecare workers and clients over the phone and in public.
• Participate and engage in efforts to further APD wide equity efforts and apply knowledge and skills to interrupt systemic oppression to ensure that the shared vision and mission of APD is clearly articulated in all the work produced.

WORKING CONDITIONS:

• Works primarily at the front desk in a general office environment. Occasional travel to attend employee trainings. A driver's license is required and an acceptable driving record.

WHAT YOU NEED TO QUALIFY/MINIMUM QUALIFICATIONS(MQ's):

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents;
• OR
• An associate degree in any field;
• OR
• An equivalent combination of education and experience.

ESSENTIAL ATTRIBUTES:

• Face-to-face customer service experience in an office setting with a culturally diverse population
• Experience gathering information from customers to help determine the type of services to meet the needs of the customer
• Experience with repetitive data entry
• Experience handling a high volume of multiple tasks with competing deadlines
• Experience working with a variety of software and/or databases in an office setting
• Experience managing and defusing difficult situations with the goal of a positive outcome.
• Experience in handling sensitive and confidential information

Clearly describe how you meet the minimum qualifications and essential attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process.

****Your application and/or resume will be used when completing a pay equity assessment. The pay equity assessment determines your pay rate/salary step, so complete and detailed work and education history is helpful****

HOW TO APPLY

Your work history profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and showcase your skills and experience that make you the best candidate for the position.

• Current State of Oregon: Apply via your employee Workday
• account. (This includes permanent and limited duration employees; temporaries are not counted as internal candidates). View this for help.
• If you are not a current State of Oregon employee, view this .
• After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.

ADDITIONAL REQUIREMENTS:

• Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

HELPFUL INFORMATION:

• This position is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies.
• Have questions about Workday, and want some tips on understanding the state application process? Check out our page.
• If you need an accommodation under the Americans with Disabilities Act (ADA) to participate in the application or selection process, please contact . Please be sure to include the job requisition number.
• For questions about the job duties or application process, please contact . Please be sure to include the job requisition number.