Order Entry Specialist - Milwaukee, United States - Marking Services, Inc.

Marking Services, Inc.

Verified Company

Milwaukee, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Are you looking to join a _family-oriented_ company that designs, engineers, manufactures, and installs a comprehensive range of superior identification products? Marking Services, Inc.

creates pipe markers, valve tags, and equipment and safety signs for customers in various industries around the world and is continuing to grow.

Launch or continue your career as a Order Entry Specialist with our company

WHY WORK AT MSI?

Competitive Wages
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Full Range of Excellent Benefits:We offer a full benefits package including: Health, Dental, Vision, Short and Long-Term Disability, Life Insurance, Medical and Dependent Care Flex Spending, 401K with company match, and generous paid time-off.

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Work-Life Balance:

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Stimulating Environment:

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Casual Dress Code

The Order Entry Specialist is responsible for providing outstanding customer service, sales and administrative support to the Customer Service Team by processing orders, effectively resolving customer issues and supporting the overall CSR team as needed.

The Order Entry Specialist collaborates with CSR Team to understand and build lasting relationships with our customers. Please note this is a 100% in office position based at the MSI Corporate Office in Milwaukee, WI.

POSITION DUTIES AND RESPONSIBILITIES:

Provide order entry support for Customer Service Representatives (CSR's) to include completing stock item quotes, order preparation, and order entry within 2hour turnaround of receipt, as assigned.
Verify customer order information provided is complete, including pricing, customer ID, shipping address and method.
Prioritize orders to ensure that rush orders and larger orders are processed first.
Maintain understanding of MSI pricing, products, product usage and procedures.
Provide product information to customers consistently emphasizing MSI's value proposition.
Proactively communicate with customer to ensure all commitments and obligations for the customer are met and/or exceeded throughout the project/order.
Responsible for covering a customer service territory when a CSR is out of the office.
Create and maintain complete and accurate customer files.
Other tasks as assigned.

KNOWLEDGE AND SKILL REQUIREMENTS:

High School degree or GED and/or equivalent experience
Minimum 23 years prior administrative or customer service experience
Strong interpersonal and communication skills, and the ability to work effectively with a wide range of personalities.
Proficient in MS Office products, especially Excel
Exhibits above average organizational skills, multitasking skills and can recognize and deal appropriately with priorities.
Prior experience working with webbased platforms and/or Great Plains preferred.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

There is little risk of injury. Work hours are generally during normal business hours and average 40 hours a week. May require some additional hours when production demand is at high levels.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status._

Benefits: