Specialist, Customer Care - Milwaukee, United States - Lesaffre Yeast Corporation

Lesaffre Yeast Corporation

Verified Company

Milwaukee, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Integrated in Supply Chain and Customer Service team, Customer Service Specialist handles all customer
Independently manages order entry, order follow up, register complaints and manage reporting providing all
needed information to customers to ensure order fulfilment and on time delivery. Support Logistics Dept in
the delivery process and processes invoices.
Customer Service specialist is the single point of contact for the customer acting as front office, being the
interface with all Company's departments, collecting information and giving prompt feedback.
Analyses regularly the customer portfolio, provides order status, detects possible issues and proactively
proposes solutions.
Customer Service specialist is also involved in the definition and implementation of standard or new
processes supporting Supply Chain and Sales Dept.
Enters all product and logistic complaints working closely with Quality department and Logistics.

Manage Customers inquiries, order entry process and order follow up

Create and send regular order status to customers providing all useful information
Liaise with and support the Logistics department to ensure timely deliveries.

Activities may include delivering outbound materials to customers both for export and domestic

business, manage customs related formalities, update the IT system, generate the necessary documents,

arrange products pick-up, book freights and follow up shipments.

Follow billing process and generate invoices
Check the accuracy of all documents provided to Customer
Develop and monitor performance indicators and report deviations
Manage open order and sales reports providing detailed information on regular basis within SC Dept

and to Sales Dept

Liaise with Sales Managers to develop sales strategies in accordance with the defined budget.
Regularly check and report the alignment of forecasts vs orders booked
Manage the requests for samples within the Samples Management process
Coordinate the activity of the different stakeholders in the process for Artwork approval
Register complaints and manage returns.
Suggest process improvements.

SOFT SKILLS SOFT SKILLSAND BACKGROUND AND BACKGROUND AND BACKGROUND

Technical/Soft skills