Account Transaction Specialist - Milwaukee, United States - Robert W. Baird
Description
As an Account Transaction Specialist, you will:
- Provide high value service to internal and external clients in an environment that promotes Baird's culture and the Operations mission and values statement.
- Set up, maintenance and monitoring of client instructions to establish bank ACH instructions and other standing account instructions.
- Serves as the main point of contact for ACH setup and maintenance related questions for both retail and IRA accounts.
- Review and approval of client check deposits.
- Ensure adherence to regulations, Baird policies, and department procedures and policies.
- Answer and/or initiate Financial Advisor and Client Specialist contact; answer routine questions and follow through on requests including the ability to analyze and resolve client inquiries in a timely manner.
- Contribute to productivity, efficiency and effectiveness improvements to drive exceptional client service.
- Perform other duties as required.
What makes this opportunity great:
- Fast paced environment, requires problem solving and new challenges daily.
- Ability to work with a variety of teams and leaders, proving your ability to be flexible and highly adaptable.
- Unique culture that values diverse backgrounds and perspectives while emphasizing teamwork and a strong sense of partnership.
What we look for:
- Bachelor's degree preferred and/or 2+ years of experience in a financial services operations role is a plus. Prior customer service experience and banking experience preferred.
- Proficiency and experience with Microsoft Office (Word, Excel, Outlook).
- Ability to handle multiple assignments; work under pressure and within deadlines to produce accurate, highquality results.
- Strong organizational skills with the ability to prioritize, monitor, and complete multiple tasks or projects, either independently or collaboratively within a team.
- The ability to effectively relate to work in a teamoriented setting.
- Passion for providing highvalue client service.
- Ability to stay focused under pressure and to prioritize workload in order to effectively manage time.
- Proven reliability in performance.
Commitment to Inclusion & Diversity
Baird is committed to inclusion & diversity for our clients, our associates and the communities where we live and work.
We view inclusion & diversity as an ongoing journey - one of shared responsibility, continuous improvement and a focus on progress.
We invite you to join us as we work together to foster an environment where diversity unites rather than divides us.
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