- Create the ongoing Learning and Development program in accordance with business needs, updated ERISA/IRS/DOL regulatory requirements, and client/partner service level commitments.
- Develop Client Services team holistically on industry knowledge, general business skills and professional development.
- Provide leadership team members within Client Services with substantial, regular feedback on new hire training and associate performance, including the review of key milestone reports for both new hires and existing associates.
- Partner with Corporate Learning and Development team related to the creation of technical, product and soft skill training programs to supplement the new associate orientation program. Assess training needs and re-training requirements across Client Services.
- Motivate, lead and support team members to provide excellent customer service by ensuring that staff is properly trained to respond to inquiries in a professional manner.
- Create and implement innovative strategies to educate associates with various learning styles.
- Ensure the quality and consistency of course content semiannually, identifying reinforcement opportunities.
- Participate in the hiring process by conducting interviews and evaluating candidates.
- Responsible for providing team members with substantive, periodic feedback on performance, including the completion of performance planning, performance updates and the annual performance appraisal.
- Responsible for protecting and securing all client data held by Ascensus to ensure against unauthorized access to and/or improper transmission of information that could result in harm to a client.
- The I-Client philosophy and the Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture.
- Responsible to supervise a team of Client Services Coaches
- Bachelor's Degree required; adult learning experience preferred
- Advanced degree or industry specific certification (ASPPA, CEBS, etc.) strongly preferred
- 3-5 years supervisor/managerial industry experience
- 7-10 years overall industry experience
- Proficiency with Microsoft Office.
- Excellent analytical and problem solving skills
- Ability to work well under pressure with multiple priorities and deadlines
- Superior interpersonal skills
- Superior presentation skills
- Superior written and oral communication skills
- Superior conflict resolution skills
- Superior project management skills
- Superior coaching and mentoring skills
- Ability to travel as required
-
Customer Service Training Specialist III
2 weeks ago
Thermo Fisher Scientific Remote, United States OTHERJob Description · Instructional Designer · Hybrid- Hillsboro, United States · The Position · In this role you are responsible for the learning needs analysis as well as the design, development, implementation, and evaluation of learning solutions for the MSD field service organiz ...
-
Systems Engineer
6 days ago
Revel IT Remote, United States ContingentTo Apply for this Job Click Here · Our Columbus, Ohio client has a remote contract to hire opportunity for a Systems Engineer who will supports the BDUK C-17 Synthetic Training Services program via the performance of systems engineering, project engineering, subcontractor managem ...
-
Lead Roving Technician
3 days ago
Canadian Solar Remote, United States Full timeResponsibilities · : Coordinate with Project Manager and Commissioning Manager to represent SolBank responsibilities. · Review and coordinate SolBank commissioning schedule and forecast necessary manpower. · Allocate contracted workers per the schedule requirements and manage th ...
-
Sr Manager
2 weeks ago
Maximus Remote, United States Full timeGeneral information · Job Posting Title Sr Manager - Prog Support Date Friday, May 31, 2024 City Remote Country United States Working time Full-time Description & Requirements · Maximus is currently hiring for a Senior Manager - Program Support. Essential Duties and Respon ...
-
SS&C Technologies Holdings Remote, United States Full timeJob Description · Financial Services Operations Representative I, II and III (GIDS Core Processing)We are currently seeking talent in anticipation of an upcoming training class to support our GIDS Core Processing team as they prepare to increase their team capacity to support new ...
-
Implementation Trainer
1 week ago
Granicus Remote, United States Full timeThis Product Trainer role lives within the customer engagement arm of the Granicus' OneView and GovQA product families and is a key member of the Implementation Services (IS) team. This highly visible role helps existing and new customers transform the public records experience.A ...
-
Resident Consultant Engineer
3 weeks ago
Bentley Systems Remote, United StatesResident Consultant Engineer · Bentley Systems is seeking a talented individual to become a valued member of our successful User Success Services team as a Resident Consultant Engineer. A Resident Consultant plays an important role in delivering consulting, training, support, an ...
-
Account Manager, Global Sales
5 days ago
Preferred Hotels & Resorts Remote, United States Full time RegularGENERAL SUMMARY · The Account Manager, Global Sales – Corporate & Entertainment is responsible for providing support to the entertainment department within the global sales team, as well as managing a portfolio of small to midsize corporate/agency accounts. The efforts of the ...
-
Instructional Designer
3 weeks ago
Generac Power Systems Remote, United States Full timeCompany Generac Power Systems · Name Instructional Designer - Clean Energy · Req # 65030 · Employment Type Full Time · Shift 1st · It's a challenge and an invitation. Most importantly, it's an opportunity to join an industry leader that's shaping the market and investing in its p ...
-
Trade Marketing Manager
1 week ago
Preferred Hotels & Resorts Remote, United States Full time RegularTHE ROLE · The Trade Marketing Manager US/MEX directly impacts the success of the PTG Consulting department by ensuring client contracted deliverables are met on time and within budget. Under the guidance of the Head of Trade, they will leverage relationships with North American ...
-
Regional Sales Director
13 hours ago
Workiva Inc. Remote, United States Full timeThe Regional Sales Director (RSD) role is an individual-contributor account executive in enterprise software sales, emphasizing new business development within a team-oriented matrix. RSDs are tasked with securing new business and customer expansion with Executive-level buyers an ...
-
Sr. Technical Learning Lead
3 days ago
Lakeshore Learning Materials Remote, United States Full timeJob Description · We are seeking a Sr. Technical Learning Lead - Sales to join our team. In this position, you will play a crucial role in ensuring the success and efficiency of our Sales field. Your mission is to create, implement and facilitate comprehensive technical training ...
-
Senior Medical Director Oncology
3 weeks ago
Precision Medicine Group Remote, United StatesPrecision for Medicine is the first global precision medicine clinical research services organization, purpose-built to improve the clinical research and development process for new therapeutics. Our novel approach integrates clinical operations excellence, with laboratory expert ...
-
Regional Sales Director
3 hours ago
Workiva Inc. Remote, United StatesSummary · The Regional Sales Director (RSD) role is an individual-contributor account executive in enterprise software sales, emphasizing new business development within a team-oriented matrix. This RSD opening will be tasked with securing new business and customer expansion wit ...
-
Workflow Coach
2 days ago
Radiology Partners Remote, United States Full time (30+ hrs/week)/Full timePRACTICE OVERVIEW · Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the , serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, we advance our bold mission by inn ...
-
Senior Customer Support Engineer
2 days ago
Security Cleared Jobs Remote, United StatesJob Description Summary · Responsible for Maintenance, Support and Service Continuity of an Energy Management System software to meet corporate customer commitments. The responsibilities include working with ISOs (Independent System Operators) and Transmission System Operators on ...
-
Fin Proc Lead
1 week ago
Maximus Remote, United States Full timeGeneral information · Job Posting Title Fin Proc Lead Date Friday, May 3, 2024 City Remote Country United States Working time Full-time Description & Requirements · Maximus is looking for a Team lead to help support the Financial Reconciliation team Essential Duties and Re ...
-
Field Service Engineer
1 week ago
Danaher Remote, United States Full timeWondering what's within Beckman Coulter Diagnostics? Take a closer look. · At first glance, you'll see that for more than 80 years we have been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be sup ...
-
SENIOR SOFTWARE ENGINEER
1 week ago
Sally Beauty Holdings, Inc Remote, United States Full timeJob Title: Senior Software Engineer (Oracle EBS/EPM Engineer) · (This position is hybrid and required to work days a week in the Denton Texas Support Center) · Our commitments are to build a truly diverse and inclusive company, care for our customers, people, and planet, and ou ...
-
Contracts and Compliance Analyst
3 weeks ago
Verra Mobility Remote, United StatesWho we are... · Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red- ...
Manager-Retirement Client Services Training - Remote, United States - Ascensus
Description
Section 1: Position Summary
Responsible for managing a team of Client Services coaches. Responsible for implementing a Learning and Development and associate onboarding strategy that will lead to increased client satisfaction, client retention and a positive associate experience. Partners with leadership to determine department and associate needs and create learning and development strategies related to those needs. The Manager will lead the Client Services team in creating an environment that promotes achievement and professional growth.
Section 2: Job Functions, Essential Duties and Responsibilities
Supervision
Section 3: Experience, Skills, Knowledge Requirements
We are proud to be an Equal Opportunity Employer
Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from or email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.