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Technical Support Specialist
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Assistant Manager
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Or Manager Rn Ft
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Merchandising Lead
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Garmin International, Inc. Montgomery, United StatesOverview: · We are seeking a full-time **International Emergency Response Coordinator 1** in our Montgomery, TX location. In this role, you will be responsible for providing basic coordination** **of** **search and rescue efforts with emergency personnel in support of Garmin cust ...
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Assembler
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Medivan Driver
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Contact Management Specialist I
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Jr. Tennis Associate
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Animal Health Associate
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Facilities Manager
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Pizza Delivery Driver Up to $18/hour During
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Lab Associate
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Estimator
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Animal Logistics Specialist
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Medical Access Specialist
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Montgomery County Intermediate Unit 23 Montgomery County, PA, United StatesJobID: 1326 · **Position Type**: · Office & Administrative Support**Date Posted**: · 5/8/2024**Location**: · Lafayette Building**Closing Date**: · 05/31/2024A vacancy exists for a **Medical ACCESS** **Specialist **to work within the **Office of Student Services** for the **Montgo ...
Senior Assistant Customer Support - Montgomery, United States - Gainwell Technologies
Description
** Senior Assistant Customer Support**
Date: Jan 24, 2022 Location: Montgomery, AL, US,
Req ID: 8727 **Summary**
**Job Description**
**Essential Job Functions**
Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel.
Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision. Researches customer inquiries and responds to appropriate parties in a timely manner.
Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication.
Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information.
Interfaces with team members, management, and customers in reference to customer service issues.
Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
**Basic Qualifications**
High school diploma or G.E.D.
Two or more years of customer service or other telephone experience
Experience working with organizational functions and personnel
Experience working with fax machines, computer software, and telephone technology
Experience working with and skilled in the use of help desk software
**Other Qualifications**
Business and analytical problem solving skills
Communication skills
Ability to work independently
Ability to follow oral and written directions
**Work Environment**
Office environment
May require shift work
**Job Description**
**Qualifications**