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Freehold

    Back of House Manager - Freehold, United States - Chick-fil-A

    Chick-fil-A
    Chick-fil-A Freehold, United States

    1 day ago

    Chick-fil-A background
    Description
    • Develop leaders in such a way that they are operating as a motivated, high performance team that embodies the vision of the business. This should be highly intentional and happening each and every day through goal-setting and regular performance feedback.
    • Work with staffing to eliminate labor at every opportunity in real-time, if neccesary
    • Follow all Chick-fil-A standards and procedures. Ensure and coach Team Members/Leaders to consistently follow all Chick-fil-A processes and procedures.
    • Work with Training Manager to ensure all kitchen employees are trained properly.
    • Understand the federal and local health code regulations.
    • Protect the customer experience by ensuring packaging, food presentation and quality is top level.
    • Train team to present food to guests with neatness and attractiveness.
    • Ensure Self and Shift Leaders are disciplining for actions that do not meet Chick-fil-A standards as well as violations of the Team Member Handbook.
    • Use RQA, ROE and CEM findings to ensure consistency and quality of products. Address areas of improvement immediately. Work with Training Director to address problems and create and action list.
    • Ensure kitchen is always clean and organized - Back Stage Tour ready.
    • Ensure all system and processes are in effect - LEAN, Cleanliness, Waste, Chicken Tracking
    • Oversee all kitchen repairs and maintenance needs
    • Coaching the behaviors of all Shift Leaders and Team Members who work in the Kitchen. Those behaviors include:
    • Hustle that creates surprisingly fast Speed of Service
    • Attention to detail that ensures preparation and production procedures are followed
    • Execution of systems that ensure a refreshingly clean environment
    • Maintaining a work environment that ensures and promotes food safety
    • Vigilant attention to the organization and appearance of the kitchen
    • Inventory management
    • Maintaining accurate transfer logs or makes aware of product that needs to be transfered
    • Coaching others for efficient ordering
    • Passion for developing people and possess strong leadership skills.
    • Strategic thinker, Goal-oriented, Hard working
    • Great communicator both in handling difficult situations and a diverse team.
    • Understand the fundamentals of every position on the team.
    • Mature and dependable
    • Outgoing/friendly/patient
    • Leader (track record of achievement); Desire for ongoing training/education
    • Ability to work in a team environment
    • Results-oriented
    • Detailed & keenly observant
    • Passion for procedural discipline
    • Ability to make decisions quickly
    • Ability to motivate others
    • Proven history of consistently performing at a high level
    • 2nd Mile Service is second nature
    • Unquestionable integrity and represents Chick-fil-A well
    • Anticipates problems before they happen
    • Work a minimum of forty hours per week in the restaurant
    • Allocate at least two hours per week to planning and improvement
    • Focus on systematically and effectively communicating all Kitchen related goals and success factors to Team Members
    • Combine critical thinking and practical leadership to create a culture of innovation
    • Effectively coach and give direction
    • Align hiring, training, and evaluation practices with the Vision
    • Enthusiastically and passionately lead the Kitchen team
    • Able to communicate issues upward instead of downward
    • Can open and/or close the restaurant.
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