- Deploy and maintain software on AWS EC2.
- Deploy and maintain database on SQL server 2014,2016,2017 and 2019 using AWS RDS service.
- Deploy software on client's on-premises infrastructure.
- Test and deploy upgrades, patches and maintain artifacts of multiple environments such as Development, Staging, Test and Production environments of software.
- Provide Application Support and work collaboratively with Development team to provide right solutions to customers.
- Sustain and improve the process of knowledge sharing throughout the company as well as clients by designing and developing ThreatModeler support documents with new software release.
- Maintain licensing of software for customer and internal application using Cryptolicensing software.
- Maintaining & Logging of Fresh desk, a cloud-based customer service software for managing customer queries using ticketing system.
- Iterate on best practices to increase the quality & velocity of deployment
- Provide support for integration of Single sign on services such as Okta, Azure Active directory, Active directory Federation services, Active Directory etc. in Software.
- Provide support for Third party integration services in software such as AWS, Azure portal, Jenkins, JIRA, Azure pipelines, Azure boards.
- Provide Threat Framework information using SQL to ThreatModeler's Threat Research Center based on requirement.
- Move quickly and intelligently - seeing technical debt as your nemesis
- Participation in 24/7 support for high availability of the software to the clients.
- Reproduce customer environment and run tests
- Manage and address electronic tickets efficiently
- Liaise between sales team, customer success team, and customers to properly address customer problems
- Troubleshoot and configure software and hardware
- Bachelors or master's degree in Computer Science or related field
- Demonstrated experience of Microsoft IIS web server.
- Understanding of system administration in Microsoft environments
- An ability to drive to goals and milestones while valuing and maintaining a strong attention to detail
- Understanding of REST APIs.
- Experience with delivery of a SaaS product
- Understanding of AWS Infrastructure and its services such as AWS EC2, AWS RDS etc.
- Strong communication and documentation skills
- Excellent judgment, analytical thinking, and problem-solving skills
- Full understanding of software development lifecycle best practices
- Self-motivated individual that possesses excellent time management and organizational skills
-
IT Support Engineer
6 days ago
Merge IT LLC Jersey City, United StatesOur enterprise-level client in Woodcliff Lake, NJ, has an immediate need to add three (3) IT Support Engineers in a manufacturing / factory setting. Please see below for full details-- · Job Notes: · -6+ month contract / extendable and perm possible with good performance. · -O ...
-
IT Support Engineer
1 week ago
FusionTech Dobbs Ferry, United StatesOverview · Efficiently functioning IT systems ensure that operations at Amazon run at top speed at all times. Our IT Support Engineers work behind the scenes to solve problems and improve our systems, ensuring optimal operation of our business. Your focus is on ensuring that our ...
-
IT Support Engineer
1 week ago
Crimson Enterprises North Valley Stream, United StatesOverview · Efficiently functioning IT systems ensure that operations at Amazon run at top speed at all times. Our IT Support Engineers work behind the scenes to solve problems and improve our systems, ensuring optimal operation of our business. Your focus is on ensuring that our ...
-
Network Engineer/Support Engineer
6 days ago
ShiftCode Analytics Jersey City, United StatesNetwork Engineer/Support Engineer Duration: Long Term Contract months · Visa - Usc ,Gc , GcEad · Location: Hybird 2 days onsite 3 days remote in Paramus NJ or Milwaukee WI. · 3 days a week traveling to site locations across US . · The Network Engineer will be part of a multi ...
-
Support & Release Engineer
3 weeks ago
Computershare Jersey City, United States Full timeJOB DESCRIPTION · Location: Canton, MA, Jersey City, NJ or Edison, NJ (Hybrid) · This is a hybrid position primarily based in Canton, MA, Jersey City, NJ or Edison, NJ. We are committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week i ...
-
Technical Support Engineer
5 days ago
ThreatModeler Software, Inc Jersey City, United StatesThe ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking env ...
-
Application Support Engineer
2 weeks ago
LTIMindtree Jersey City, United StatesAbout Us: · LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to m ...
-
IT Support Engineer
1 week ago
Open Systems Technologies New York, United StatesA financial firm is looking for an IT Support Engineer to join their team in New York, NY. · Compensation: $100-130k · Responsibilities:Resolve IT support requests from end-users in a timely and efficient manner · Troubleshoot hardware and software issues, providing clear and co ...
-
Support Engineer
1 week ago
Reveal Media USA New Jersey, United StatesJob Title: Support Engineer · Department: Service Delivery · Location: New Jersey Office / Hybrid · Country: U.S. · Level: Individual Contributor · Reports To: Technical Account Manager U.S. /Dotted line to Global Head of Service Delivery U.K. · Contract Type: Permanent / Full Ti ...
-
IT Support Engineer
2 weeks ago
Bowman Williams New York, United StatesLocation : Manhattan, NY / · Salary : $70,000 - $85,000 · We are a local Managed/Cloud Service provider with over 20 years of experience in the industry. We focus on providing a competitive salary, a wealth of benefits like health insurance, 401(k) with match, company outings, w ...
-
Support Engineer
1 week ago
Unit Corporation New York, United StatesABOUT UNIT · Unit is building the platform to power the next generation of financial services. Our mission is to help companies expand financial access for all. Our simple and powerful banking-as-a-service API helps companies launch bank accounts, cards, payments, and lending in ...
-
IT Support Engineer
1 week ago
Open Systems Technologies New York, United StatesA financial firm is looking for an IT Support Engineer to join their team in New York, NY. · Compensation: $100-130k · Responsibilities:Resolve IT support requests from end-users in a timely and efficient manner · Troubleshoot hardware and software issues, providing clear and co ...
-
Support Engineer
1 week ago
re-tool® New York, United StatesWHY WE'RE LOOKING FOR YOU: · As Retool continues to evolve and our customer base expands, we have more questions, feedback, and tickets coming in than ever before from developers using Retool across the globe. As we continue to grow, we're adding customer-centric Support Engineer ...
-
IT Support Engineer
6 days ago
Celonis GmbH New York, United StatesWe're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join ...
-
Support Engineer
6 days ago
Software Guidance and Assistance, Inc. New York, United StatesSoftware Guidance & Assistance, Inc., (SGA), is searching for a Support Engineer - Voice Recording & Trading Platforms for a CONTRACT assignment with one of our premier Financial Services clients in New York, NY. · Responsibilities : · Responsible for the delivery of a ran ...
-
IT Support Engineer
6 days ago
Stripe New York, United StatesWho we are · About Stripe · Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our ...
-
IT Support Engineer
2 weeks ago
Navan New York, United StatesNavan is looking for an IT Support Engineer to join the Navan IT Support Team for our New York City office. This position is an on-site role where 5 days a week in the office are required. Primary responsibilities will be supporting and providing technical support to end-users in ...
-
Support Engineer
1 week ago
Software Guidance and Assistance, Inc. New York, United StatesSoftware Guidance & Assistance, Inc., (SGA), is searching for a Support Engineer - Voice Recording & Trading Platforms for a CONTRACT assignment with one of our premier Financial Services clients in New York, NY. · Responsibilities : · Responsible for the delivery of a ran ...
-
IT Support Engineer
6 days ago
TEKsystems New York, United StatesOur client, a management services firm in midtown Manhattan, is looking for a candidate with a solid combination of customer service and technical troubleshooting to be part of a small team proviidng end user support for an environment of about 100 users with issues involving Win ...
-
IT Support Engineer
2 weeks ago
ACT Group New York, United StatesACT Commodities is the world's leading provider of market-based sustainability solutions. As a pioneer of the global energy transition, ACT helps organizations hit their climate targets, no matter how ambitious. Since 2009, ACT has become a trusted brand in high-impact climate pr ...
Technical Support Engineer - Jersey City, United States - ThreatModeler Software, Inc
Description
The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.
As a Technical Product Support Engineer, you will be responsible for the deployment and support of ThreatModeler web application that helps companies to built threat models of their internal as well as external applications.
Our technology stack is built in AWS, Angular JS, Microsoft IIS, Microssoft .NET Core, SQL server. We develop and deploy on AWS EC2 and AWS RDS instances. You will be responsible for service delivery, reliability, and monitoring of all the current internal and client facing ThreatModeler application Instances.
Responsibilities
Qualifications