Mahima Thakur

Photon                                                                                                                                                            NY, NY

Senior Business Analyst | Product Lead | Consultant – Fiserv                        November 2022 – Present

Product Management

• Drove the development of functional & non-functional documentation by synergizing with the product team and architects to create microservices for a dynamic B2B PAAS platform, enhancing service modularity & scalability.
• Collaborated closely with a product manager to conceive and prioritize the product backlog, ensuring transparency and strategic positioning of high-value items, aligning product features with business objectives.
• Engaged closely with solution architects and UX teams to refine API designs and define strategic endpoints, orchestrating a collaborative environment for defining and realizing product visions.

Business Analysis

• Executed competitive market analysis to devise robust technical strategies and formulate a compelling business plan, setting a clear vision for product evolution.
• Led the design of user flow diagrams, crafted a data mapping guide for API integration, and delineated information architecture diagrams for applications, ensuring a coherent and user-centric application design.
• Cultivated stakeholder communication channels, facilitating continuous project updates and swift issue resolution through MOMs (Minutes of Meetings), backlog refinements, and JIRA ticket resolution.

Consultant – Fidelity Investments                                                                         November 2022 – Present

Product Management

• Captured requirements for the AES application in partnership with Fidelity Investments' Product team, translating requirements into Epics and User Stories on JIRA, ensuring a structured and traceable development pathway.
• Developed rigorous test plans, documented an extensive array of 110+ test cases on X-Ray for the AES application, and spearheaded sanity testing and user acceptance testing alongside the data engineering team.
• Enhanced the application performance by a remarkable 48% by identifying and rectifying 35+ bugs from the legacy application, demonstrating a strong acumen for problem-solving and performance optimization.

Business Analysis

• Mobilized a team of engineers, database administrators, and data architects to migrate a legacy AES application to AWS cloud by crafting a project charter, feature list, & program plan aligned with client needs.
• Engineered a comprehensive process flow diagram for the application, serving as a pivotal tool for client and leadership team demonstrations, thereby facilitating a clear understanding of the application workflow.
• Identified and bridged gaps associated with business requirements and processes by collaborating with team leads, providing apt solutions to resolve issues and ensuring alignment with organizational goals.

Sema4 – Mount Sinai Health System                                                                                                           Stamford, CT

Business Analyst II                                                                                           August 2019 – November 2022

Business Analysis

• Led the EDC form development for a B2C project from requirement gathering to implementation using a SaaS EDC tool (JotForm), achieving $300K+ cost savings and averting monthly delays.
• Led a high-performing cross-functional team of Engineers, Scrum Masters, UX Designers, and Senior Project Managers, fostering a collaborative environment for seamless project execution. 
• Documented and elicited business requirements from SMEs, translating them into actionable user stories on the JIRA Kanban dashboard, ensuring clear communication of requirements to cross-functional Scrum teams.
• Designed comprehensive end-to-end business process workflow diagrams for 10+ projects using Lucid chart and MS Visio, providing a visual representation of process flows and enhancing team understanding.
• Executed SQL queries and performed data analysis, creating interactive Tableau dashboards to measure key performance indicators (KPIs), and providing critical insights to support executive decision-making.
• Improved the efficiency of the data delivery team through collaborative stakeholder engagement, ensuring timely delivery of requested datasets onto the AWS S3 bucket and clear communication of expectations.

Product Management

• Prioritized the product backlog and assisted the product manager in maintaining it by scheduling the next release, which significantly improved the burndown chart and sprint velocity to 90%.
• Crafted user interface wireframes for a web application facilitating researchers/end-users to order healthcare data across the company, translating user needs into a functional design.
• Engaged actively with other product owners to manage program plans, product backlogs, and sprint activities, fostering a collaborative approach toward product development and roadmap planning.
• Championed the engineering team's efforts to deliver value and meet stakeholders' expectations by conducting daily scrums, sprint planning, backlog grooming, and sprint retrospectives, ensuring the removal of all impediments.

Relevant product experience

Avyansh Welfare Society                                                                                                                                      India

Product Design (Freelance)                                                                                         May 2016 – April 2017

• Led the design of a resonant website logo using Canva/Figma, meticulously aligning with client specifications and the organization's vision, showcasing a harmonized blend of client requirements and brand aesthetics.
• Crafted compelling website content by conducting interviews with mental health patients and their families, capturing their therapeutic journeys, and weaving impactful narratives that resonate with the website's audience.
• Engineered user-centric instructional guides for the web application dashboard, tailored for non-technical users, significantly enhancing user interaction, navigation, & engagement, leading to a more intuitive user experience.
• Facilitated training sessions for non-technical users, enabling them to navigate the dashboard, monitor its activities, and generate reports, thereby enhancing their ability to review and analyze dashboard data.

internship experience

Digital Marketing Intern | Saavan, India                                                                              

Project Management Intern | Courtyard by Marriott, India                                                                     

Master of Science in Information Systems | Pace University, New York, NY                                                           2019

MBA in Marketing & Finance | Maulana Azad National Institute of Technology, India                                           2016

Bachelor of Business Administration in Marketing & HR | Bhopal School of Social Science, India                     2014