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    ServiceNow Lead Engineer - Boise, United States - Idaho State Job Bank

    Idaho State Job Bank
    Idaho State Job Bank Boise, United States

    2 weeks ago

    Idaho State Job Bank background
    Description


    ServiceNow Lead Engineer at TIAA in Boise, Idaho, United States Job Description TIAA has an opportunity for a Lead ServiceNow Engineer.

    This role will have technical lead responsibility for the design, discovery, administration, development, operational support, and all other aspects of the ServiceNow platform.

    This role will work on a wide variety of projects and collaborate with a diverse set of partners across our enterprise.

    We are seeking a candidate who has strong technical capabilities, a sound understanding of ITIL processes, direct experience with the ServiceNow Platform, CMDB, CSDM, ITOM, ITAM and has excellent ServiceNow development skills.

    You will bring to bear your knowledge of ServiceNow & CMDB, your grasp of standard methodologies for the platform, as well as your developer skills to help develop sophisticated, robust, and scalable solutions against requirements.

    Finally, you will share your knowledge and experience with team members, including mentoring junior engineers, to increase our efficacy and breadth of understanding of the platform and how best to realize value within it.

    Key Responsibilities and Duties + Design end-to-end solutions encompassing positive and consistent user experience, alignmentwith ITIL and ServiceNow best practices/scalability.

    + Develop user friendly service catalog items with experience of writing orchestration workflows.

    + Build and develop ServiceNow Discovery and Service Mapping patterns to support businessand IT Administers operational support of ServiceNow to ensure it is run and maintained inkeeping with industry standards and best practices and meet the business and IT needs.

    + Develop and implement advanced workflows, business rules, script includes, client scripts,service portal widgets, flows and other scripting solutions (i.e., Business Rules, UI Policies, UIActions, Client Scripts and ACLs including advanced scripting of each - including CMS/ServicePortals).

    + Integrate data from multiple data sources where appropriate into a unified CMDB whileensuring data quality and integrity are maintained.

    + Design enhancements and new customizations by using CSS, HTML, AngularJS, and otherprogramming languages. + Loads, manipulates, and maintains data between ServiceNow and other systems by using APIsand file imports. + Provide expert troubleshooting on complex issues while serving as an escalation point to otherplatform administrators, analysts, and developers. + Proactively stays current with platform capabilities, research and recommend use of newServiceNow platform feat To view full details and how to apply, please login or create a Job Seeker account
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