Jobs
>
San Antonio

    bilingual (spanish) customer service representative - San Antonio, United States - Elmer's Home Service

    Elmer's Home Service
    Elmer's Home Service San Antonio, United States

    3 weeks ago

    Default job background
    Description

    Job Description

    Job DescriptionJob Posting: Bilingual (Spanish) Customer Service Representative

    Elmer's Home Service, a leading home service company, is excited to announce an opening for a Bilingual (Spanish) Customer Service Representative. Located in the vibrant heart of Texas, we are seeking a dedicated, full-time team member to enhance our customer interactions and maintain our standard of excellence. This is an on-site, non-remote position ideal for someone eager to provide exceptional customer support while thriving in a dynamic work environment.

    As part of our dedicated team, you will bring your bilingual skills and customer service expertise to ensure effective communication and satisfaction among our Spanish-speaking clients. Working with Elmer's Home Service means joining a well-established community of professionals committed to excellence in all faucets of HVAC and Plumbing services. If you are looking to make a significant impact in a customer-focused role, we encourage you to apply and bring your talents to our supportive and dynamic team.

    Duties and Responsibilities

    As a Bilingual (Spanish) Customer Service Representative, you will be tasked with a variety of responsibilities that are critical to maintaining our company's operations and exceptional service standards:

    • Answer inbound calls and assist customers with their inquiries while maintaining a polite, professional demeanor.
    • Provide accurate and timely information regarding our services and products to both English and Spanish speaking customers.
    • Assist in scheduling appointments and services, ensuring efficient and reliable service delivery.
    • Follow up on service queries to guarantee customer satisfaction and service excellence.
    • Document all customer interactions in our CRM system accurately for record keeping and future reference.
    • Adapt communication style to cater to diverse caller needs and preferences, ensuring clarity and satisfaction in both English and Spanish.
    • Collaborate with other team members to improve customer service processes and enhance overall service efficiency.
    • Handle customer complaints and issues with empathy and efficiency, proposing solutions and escalating issues when necessary.
    • Maintain up-to-date knowledge of the company's offerings and promotions to provide detailed information to customers.
    • Participate in ongoing training sessions to enhance skills and adapt to changing business needs and technologies.
    Requirements

    To be eligible for the role of a Bilingual (Spanish) Customer Service Representative, candidates must meet the following criteria:

    • Fluency in both Spanish and English, with exceptional verbal and written communication skills in both languages.
    • Proven experience in customer service, preferably in a call center or a service-oriented business environment.
    • High school diploma or equivalent; higher education or certifications in customer service or related fields preferred.
    • Strong organizational and multitasking skills, capable of handling a fast-paced work environment.
    • Excellent interpersonal skills with an ability to empathize with customers and address their needs effectively.
    • Proficiency in Microsoft Office applications and experience with CRM software; familiarity with ServiceTitan is a plus.
    • Availability to work on a flexible schedule, including evenings, weekends, and holidays.
    • A positive attitude and the ability to work as part of a team as well as independently.
    • Strong problem-solving skills, with a capability to think quickly and provide solutions to customer issues.
    • Prior experience in HVAC or home services is beneficial but not mandatory.

    We believe in providing not just a job, but a long-term career opportunity with ample avenues for professional growth and development. Join us in our mission to deliver unparalleled service and become an integral part of our community at Elmer's Home Service. Apply today and start making a difference

  • NRG

    Customer Service Representative

    2 days ago

    NRG San Antonio, United States Part time

    Airtron Heating and Air, an NRG company, has established itself as one of the leading providers of heating, ventilation, and air conditioning systems (HVAC). We provide an all-encompassing approach to HVAC solutions, from professional installations of premium products to comprehe ...

  • CHRISTUS Santa Rosa Medical Center Tower 1 PBC

    Ambulatory Service Representative

    2 weeks ago

    CHRISTUS Santa Rosa Medical Center Tower 1 PBC San Antonio, United States Full time

    Job Description · Summary: · Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including bu ...

  • NRG Energy

    Customer Service Representative

    3 weeks ago

    NRG Energy San Antonio, United States

    Essential Duties/Responsibilities · *: Answers phones, schedules customers and assists customers with any/all inquiries. · Provides customer services relating to sales, sales promotions, installations and communications. · Takes incoming and makes outbound calls, processes credi ...

  • Apex Systems

    Customer Service Representative

    3 weeks ago

    Apex Systems San Antonio, United States

    Title: Customer Service: Fraud Specialist I · Location: Hybrid onsite 2-3 days per week in San Antonio, TX · Schedule: Two Available Shift · 10am-7pm · (Tues.-Friday 10am-7pm and Saturday 8am-4:30pm) · Job Type: Long term contract to hire · Compensation: $18/hr. · Number of ...

  • Christus Health

    Ambulatory Service Representative

    2 weeks ago

    Christus Health San Antonio, United States

    · Summary: · Performs a variety of complex administrative duties forpatients in need of routine and/or urgent appointments, medicalprocedures, tests, and associated ancillary services in anambulatory in/outpatient setting. Assess patients' needs, includingbut not limited to, fin ...

  • United Surgical Partners International Inc (USPI)

    Patient Service Representative

    3 weeks ago

    United Surgical Partners International Inc (USPI) San Antonio, United States

    Greets and checks patients in at the front desk as well as performing a variety of office duties including answering phones, entering data into the computer, verifying and filing insurance, scanning charts, processing requests for medical records, billing and accepting payments. ...

  • USPI

    Patient Service Representative

    3 weeks ago

    USPI San Antonio, United States

    Greets and checks patients in at the front desk as well as performing a variety of office duties including answering phones, entering data into the computer, verifying and filing insurance, scanning charts, processing requests for medical records, billing and accepting payments. ...

  • USPI

    Patient Service Representative

    2 weeks ago

    USPI San Antonio, United States

    Greets and checks patients in at the front desk as well as performing a variety of office duties including answering phones, entering data into the computer, verifying and filing insurance, scanning charts, processing requests for medical records, billing and accepting payments. ...

  • Christus Health

    Ambulatory Service Representative

    3 weeks ago

    Christus Health San Antonio, United States

    · Summary: · Performs a variety of complex administrative duties forpatients in need of routine and/or urgent appointments, medicalprocedures, tests, and associated ancillary services in anambulatory in/outpatient setting. Assess patients' needs, includingbut not limited to, fin ...

  • Mr. Handyman

    Customer Service Representative

    3 days ago

    Mr. Handyman San Antonio, United States

    Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman we're growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We're looking for a f ...

  • Paul Wittmaier - State Farm Agent

    Customer Service Representative

    3 weeks ago

    Paul Wittmaier - State Farm Agent San Antonio, United States Full time

    Position Overview · State Farm Insurance Agent located in San Antonio, TX is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Paul Wittmaier - State Farm Agent, you will build and develop customer relationships within the commu ...

  • Christus Health

    Ambulatory Service Representative

    2 days ago

    Christus Health San Antonio, United States

    · Summary: · Performs a variety of complex administrative duties forpatients in need of routine and/or urgent appointments, medicalprocedures, tests, and associated ancillary services in anambulatory in/outpatient setting. Assess patients' needs, includingbut not limited to, fin ...

  • DES Inc

    Client Service Representative

    2 days ago

    DES Inc San Antonio, United States

    Derive Enterprise is seeking a full-time Client Services Representative who is career-minded and possesses unmatched people skills. This is an entry-level opening NOT in a call center environment. As a result of clients placing a high value on the more personalized and direct app ...

  • Qonten

    Customer Service Representative

    1 week ago

    Qonten San Antonio, United States

    **Customer Service Representative** · | Wed, 29 Dec :24:32 GMT · Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. Placing outbound calls for follow-ups and reaching out to prospective clients. Answering questions regarding products and ...

  • University Health System

    Patient Service Representative

    1 week ago

    University Health System San Antonio, United States

    The Patient Service Representative is responsible to communicate calmly, effectively and professionally with patients and their families both verbally and in writing to resolve their questions. The Patient Service Representative will collect outstand Representative, Patient, Serv ...

  • University Health

    Patient Service Representative

    1 week ago

    University Health San Antonio, United States

    POSITION SUMMARY/RESPONSIBILITIES · The Patient Service Representative is responsible to communicate calmly, effectively and professionally with patients and their families both verbally and in writing to resolve their questions. The Patient Service Representative will collect ou ...

  • SWBC - Southwest Business Corporation

    Customer Service Representative

    3 weeks ago

    SWBC - Southwest Business Corporation San Antonio, United States

    You will enjoy Monday - Friday work hours in a role that is not only a great opportunity to learn a process that benefits yourself and/or others, but you are able to assist customers with their needs, making a positive impact on their experience with Customer Service Representati ...

  • David Weekley Home

    Warranty Service Representative

    1 week ago

    David Weekley Home San Antonio, United States

    Explore Opportunities · Warranty · San Antonio, TX · Warranty Service Representative - FUTURE OPPORTUNITIES · San Antonio, TX · Warranty Service Representative - FUTURE OPPORTUNITIES · Apply Now · The Job was shared succesfully · Share Job · Apply Now · Share Job · Job Descriptio ...

  • Dunhill Professional Search

    Customer Service Representative

    1 week ago

    Dunhill Professional Search San Antonio, United States

    Customer Service Representative · San Antonio, TX · US Citizenship* · Responsible for basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs services focused on customer satisfaction and adherence to established Service Level ...

  • University Health System

    Patient Service Representative

    1 week ago

    University Health System San Antonio, United States

    Full Time · 355-2 Spencer Lane · Clerical · Day Shift · POSITION SUMMARY/RESPONSIBILITIES · The Patient Service Representative is responsible to communicate calmly, effectively and professionally with patients and their families both verbally and in writing to resolve their quest ...