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    Customer Service Representative - San Antonio, United States - Mr. Handyman

    Mr. Handyman
    Mr. Handyman San Antonio, United States

    4 days ago

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    Description

    Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman we're growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We're looking for a friendly and outgoing office professional for our fast-paced office environment.

    Your Responsibilities as an Office Professional

    • Lead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
    • Making Recommendations and Managing Expectations with Customers – You'll communicate with customers to guide them through their projects and assist with managing their expectations.
    • Create Life-Long Customers – Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.
    • Quality of Work – Our value comes from meeting and exceeding our customers expectations at every touch point
    • Customer Satisfaction – You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction.
    • Efficiency – Doing the job well and doing the job in a timely manner are critical to success in this role.

    Job Requirements

    • Be highly organized and detail-oriented
    • Possess excellent customer communication and independent work skills
    • Professional communication and phone skills
    • Be comfortable in a sales environment
    • Deliver solutions as a proactive self-starter
    • Have computer experience with Microsoft Office
    • Solving problems must come easily to you
    • Complete a background check
    • Live in close proximity to office location

    Benefits & Pay

    · The pay range for this position is $18.00 to $20.00 per hour, dependent on experience.

    · Bonus opportunities, Paid Holidays, and Paid Vacation

    Remember, we're looking to hire only the best. If that's you, APPLY TODAY

    Should you meet the requirements for the position, our system will schedule you for an interview immediately.

    • You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.
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