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    Customer Service Representative - San Antonio, United States - Apex Systems

    Apex Systems
    Apex Systems San Antonio, United States

    3 weeks ago

    Apex Systems background
    Accounting / Finance
    Description

    Title: Customer Service: Fraud Specialist I

    Location: Hybrid onsite 2-3 days per week in San Antonio, TX

    Schedule: Two Available Shift

    • 10am-7pm
    • (Tues.-Friday 10am-7pm and Saturday 8am-4:30pm)

    Job Type: Long term contract to hire

    Compensation: $18/hr.

    Number of openings: 3-5

    Summary

    The primary responsibility of a Customer Service Fraud Specialist I will be to complete all the necessary forms and paperwork involving fraud claims/notifications and work fraud alerts requiring research. Duties also include receiving incoming calls from members, fraud victims and internal employees, and taking action to resolve issues and requests for assistance.

    Essential Functions

    • Responsible for processing actionable alerts/fraud notifications, conducting research into these alerts as needed.
    • Analyze and validate Identity Theft claims and other fraud claims as they arise.
    • Review accounts and transactions for fraud activity and take appropriate action, such as restraining an account, to prevent fraud losses.
    • Assist members of fraud alerts and work with them in order to resolve issues.
    • Collect and report suspicious activity information utilizing Suspicious Activity Reports and documented organization processes.
    • Review membership information and identification documents when there are discrepancies or irregularities, to determine the validity of information.
    • Resolve fraud claims in accordance with government regulations CC, E/Z and any other regulations as required.
    • Accurately record data and remarks utilizing spreadsheets and notes on alerts.
    • Keep abreast of current fraud trends in the financial services industry as well as different types of fraud schemes.
    • Familiar with regulations and laws, including regulatory and compliance training such as, the US Patriot Act, FACTA, BSA/AML, Regulation CC and Regulation E/Z.
    • Monitor and decision alerts in Actimize, FraudNet, Salesforce, AFS/EWS and other fraud tools, with accuracy and take appropriate action to prevent fraud losses.

    Education and Experience

    Equivalent combination of education and experience is considered.

    • High School Degree required; Associates Degree preferred.
    • Proficient working with Microsoft Office Suite.
    • Basic knowledge of banking or credit union operations preferred.
    • Basic knowledge of fraud types and fraud schemes preferred.
    • Excellent oral and writing skills.
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