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    Customer Service Representative - San Antonio, United States - NRG Energy

    NRG Energy
    NRG Energy San Antonio, United States

    3 weeks ago

    Default job background
    Description

    Essential Duties/Responsibilities

    *:
  • Answers phones, schedules customers and assists customers with any/all inquiries.
  • Provides customer services relating to sales, sales promotions, installations and communications.
  • Takes incoming and makes outbound calls, processes credit cards, offers service plans, schedules appointments, processes refunds.
  • Manages all data entry including but not limited to utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.
  • Makes outbound customer phone calls in limited situations typically when following up on permits and inspections as well as rescheduling services for customers.
  • Ensures that good customer relations are maintained, and that customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
  • Follows location initiatives and proactively informs and educates customers.
  • Makes recommendations and in some cases develops improvement plans in response to customer surveys.
  • Follows all company policies and procedures, including but not limited to safety.
  • Other duties as assigned.

    • Duties may vary by location.

    Minimum Requirements:

  • High School Diploma or GED.
  • 2-4 years of experience working in an office setting with a minimum of 20% of daily duties assisting customers over the phone.
  • General computer competency is required, including a minimum of 1-year experience Microsoft Excel, Word, and Outlook.
  • Must be able to communicate in English effectively, both verbally and in writing.
  • Valid driver's license required.
  • Ability to work overtime with little notice; weekends hours may occasionally be required.

    • Preferred Qualifications:

  • Completed college course work.

    • Additional Knowledge, Skills and Abilities:

  • Customer service mindset.
  • Ability to work independently and as part of a team.
  • Excellent written and verbal communication skills.
  • Able to work in a fast-paced environment.
  • Strong organizational skills, attention to detail and the ability to multi-task.
  • Willingness to learn and be a part of a team.
  • Positive attitude and a team player.
  • Related work experience may be substituted for education
  • Ability to build positive relationships with customers, both internal and external.
  • Willingness and ability to work collaboratively with all levels of the organization.
  • Safety mindset and acceptance of a safety culture.

    • Working Conditions:

  • Open office environment.
  • Fast-paced environment.

    • Physical Requirements:

  • Must be able to lift/move up to 20 pounds frequently.
  • Frequently performs tasks requiring bending at the waist, kneeling or crouching.
  • Must be able to adhere to long periods of standing, walking or sitting.
  • Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safely.
  • With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception.
  • Ability to express or exchange ideas by means of the spoken word to impart oral information to others.
  • Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad.
  • Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools.
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