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Norristown

    Client Support Specialist - Norristown, United States - MRO

    MRO
    MRO Norristown, United States

    1 week ago

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    Description

    ** Client Support Specialist**

    **Job Category****:** Customer Service **Requisition Number****:** CLIEN01707 Showing 1 location **Job Details**

    **Description**

    **Position Summary:

    The Client Support Specialists primary responsibility is to ensure client satisfaction through timely reactive and proactive issue resolution methods. Assist in providing client workflow oversight & intervention and technical expertise with an emphasis on quality assurance. Exceed clients expectations in a professional and courteous manner via effective building of professional rapport and credibility. Responsible for providing internal and external support and training related to ROI functionality and standard operating procedures. The hours for this position are Monday - Friday, 11:30am - 8pm.**

    **Duties and Responsibilities:**

    Monitor, process, and manage workflow issues via phone, email, and MROs Action List.

    Provide level-one technical support issue resolution and triage.

    Provide resolution to escalated calls transferred from Requester Services.

    Act as go-to resource for Requester Services team by providing procedural support and supporting the vision of User Support as the elevated team.

    Partner with internal interdependencies. Provide assistance, support and/or training to other internal MRO teams.

    Maintain a broad understanding of entire ROI process related to both internal MRO procedures and external client processes.

    Apply strong knowledge of HIPAA regulations and ongoing statutory updates.

    Interface with multi-level client contacts regarding escalated issues. Answer questions, resolve problems and recommend corrective actions to address client issues.

    Identify and communicate potential workflow concerns and trends affecting client facilities.

    Answer questions and recommend corrective actions to address client issues in an expeditious manner.

    Perform other duties as assigned by management.

    **Minimum Qualifications:**

    College degree preferred or equivalent combination of schooling and experience.

    Highly motivated, take-charge positive attitude. Ability to multitask, think strategically and appropriately prioritize workload.

    Ability to make independent decisions and apply critical thinking based on practical knowledge and business acumen. Strong and proven problem-solving skills.

    Demonstrated client service experience.

    Self-motivated and able to work independently as well as collaboratively.

    Experience retrieving, compiling, analyzing and interpreting information from multiple databases.

    Dependable, strong organizational skills, excellent written and verbal communication skills and attention to detail.

    Ability to effectively interact with fellow employees and build strong client relationships.

    Proficient computer skills and knowledge of Microsoft Office.

    **This job description reflects managements assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.**

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

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