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    Sr Desktop Support Specialist - Dallas, United States - Southwest Airlines

    Southwest Airlines
    Southwest Airlines Dallas, United States

    2 weeks ago

    Southwest Airlines background
    Description

    Department:
    Technology

    Our Company Promise

    We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines.

    Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.


    Job Description:
    Job SummaryServe as the central point of contact for IT questions, technical and hardware issues or requests for information. Analyze problem trends and advise Management on appropriate resolutions necessary to make decisions and maintain optimum Customer satisfaction.

    Additional detailsThe culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face.

    Due to the nature of this role, you would be required to work in-person at our station facility during business hours.

    U.S. citizenship or current authorization to work in the U.S. is required, and no current orfuture work authorization sponsorship available.

    Southwest Airlines is an Equal Opportunity Employer.

    We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

    ResponsibilitiesImplement and support desktop and mobile devices, applications, peripherals, network devices, airline specific equipment (Kiosk, Flight Information Display Systems), public address systems, and time clock equipmentResponsible for a broad scope of operational support and Install, Move, Add, and Change (IMAC) requests supporting the IT infrastructure in office environments, CS&S Centers, and airport locationsLead and guide others on projects and performing preventative maintenance on operational equipmentConfigure, install, customize, maintain, test, and troubleshoot hardware systems independentlyProvide advanced bench repair, maintenance, troubleshooting, and configuration of IT equipmentProvide packaging, unpacking, documentation, shipment, and receipt of equipment as needed for support of the enterpriseUpdate DASH casesCreate status reports for Leadership on Field installationsMentor others in this areaMay perform other job duties as directed by Employee's LeadersKnowledge, Skills and AbilitiesKnowledge of cabling infrastructure and its topologiesKnowledge of Low Voltage cabling requiredAbility to troubleshoot and maneuver within Windows* operating systemsAbility to maneuver within Active Directory; moving work station objectSkilled in using Microsoft Office Suite, Service Now Service Desk, and Microsoft System Center Configuration Manager (SCCM)

    Skilled in assigning applications and knowing where particular applications are coming from in SCCMAbility to communicate effectivelySkilled in excellent Customer ServiceSkilled in basic project managementAbility to adapt to learning new specifications on equipment in an ever-changing environmentEducationRequired:
    High School Diploma or GEDExperienceRequired: Intermediate-level experience, fully functioning broad knowledge in:

    PC system and repairInstalling and troubleshooting network gear


    Licensing/CertificationMust possess a valid state motor vehicle operator's licenseTo work at the airport, you must be able to obtain a Secured Identification Display Area (SIDA) badgePhysical AbilitiesAbility to perform work duties from [limited space work station/desk/office area] for extended periods of timeAbility to communicate and interact with others in the English language to meet the demands of the jobAbility to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the jobOther QualificationsMust maintain a well-groomed appearance per Company appearance standards as described in established guidelinesMust be a U.S.

    citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986Must be at least 18 years of ageMust be able to comply with Company attendance standards as described in established guidelinesAbility to work nights, holidays, and/or weekends to meet the needs of the operation in a call center type environmentFrequent travel required to provide technical support and to resolve technical issuesPay & Benefits:
    Competitive market salary from $76,500 per year to $85,000 per year* depending onqualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunitiesare available and awarded at the discretion of the Company.


    Benefits you'll love:


    Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)Up to a 9.

    3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck
    Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profitExplore more


    Benefits you'll love:
    *Pay amount doesn't guarantee employment for any particular period of time
    401(k) match contributions are subject to the plan's vesting schedule and applicable IRS limitsProfitSharing contributions are subject to plan's vesting schedule and are made at the discretion of the CompanySouthwest Airlines is an Equal Opportunity Employer.
    Please print/save this job description because it won't be available after you apply.
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