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Account Manager - Columbia, United States - SST Direct
Description
DIRECT HIRE:
Amazing opportunity,
seeking an
Account Manager to join the team for a Waste Handling/Recycling Equipment company . The Account Manager will oversee the contract and asset management activities of the company.
Pay Rate:
$65K - $90K (depending on experience)
Benefits
Duties/Responsibilities:
Ensuring that all accounts supported and maintained including:
Contract renewals, terminations, and negotiations as required
Internal folder document management including:
Executed Contract
Equipment Invoices
Installation Invoice
Serial #s
Subcontractor/Service Provider, if Out of State
Communicating billing info to AR
Following up on complaints and queries on behalf of clients including:
Service/Repair requests, invoices, and expenses
Work with service vendors on outstanding issues and resolutions
Assist with billable issues
Knowledgeable of new services and products available to clients
Build effective relationship with the clients to support sales activities and maintain revenue targets
Coordinate with other heads of departments on all activities to ensure customer satisfaction
Incorporate policies and procedures of the company into operations
Asset management and equipment allocation
New and used inventory
Compactor replacements/swap outs
Disposition of assets
Asset tracking information such as serial numbers, stickers or other as needed
Asset Additions/Subtractions
Depreciation schedule
Property taxes & sales tax in new jurisdictions/municipalities with the Controller
Monitor and review project activities and ensure that they are completed within schedule and budget
Maintain customer database details
Reporting to senior management on the status of accounts
Monthly reports covering
# of calls
review total repair expense including by location, big ticket items, outliers
Reports Quarterly, Semi Annual or Annual reports including:
financial data
churn
p/l, etc.
revenue v. expense, product category
growth
Equipment aging list
assessment of repair frequency and expenditure by asset. Then by site or customer.
Make recommendations on loss leaders
Contract renewals, rate increases, cancellations
Growth goals by customer base, specific customer, location, asset type. Inversely, which ones to stay away from - same categories
Required Skills/Abilities:
Previous experience in sales, customer service or other related fields
Proven negotiation skills
Excellent interpersonal and customer service skills
Ability to exercise tact, courtesy, and ethics when dealing with vendors, co-workers, and customers
Possess analytical and problem-solving skills
Proficient with Microsoft Office Suite or related software, QuickBooks, as well as CRM software
Deadline and detail oriented
Education and Experience:
Bachelor's degree in Business or related field preferred
At least 4 years of
Waste Handling/Recycling Equipment
experience
INDH
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