- Handle inbound service calls from prospective clients
- Make outbound calls and provide additional information as needed
- Effectively communicate policies and procedures
- Maintain individual and team service quality goals
- Provide assistance to clients on change requests, taking payments and other service needs directly related to customer profile
- Maintain individual service quality goals, and adhere to the Call Center matrix for improved customer satisfaction results
- Ensure accurate and timely service and respond quickly and proactively to customer requests
- Maintain customer records in company CRM tool
- Reporting to senior management and performing secretarial and administrative duties.
- Typing, formatting, and editing reports, documents, and presentations.
- Entering data, maintaining databases, and keeping records.
- Liaising with internal departments, answering calls, and making travel arrangements.
- Managing internal and external correspondence on behalf of senior management.
- Scheduling appointments, maintaining an events calendar, and sending reminders.
- Copying, scanning, and faxing documents, as well as taking notes.
- Preparing facilities for scheduled events and arranging refreshments, if required.
- Ordering office supplies and replacements, as well as managing mail and courier services.
- Observing best business practices and etiquette.
- High school diploma or GED.
- Exceptional interpersonal CSR / Admin skills
- Excellent verbal and written communication skills
- Proven ability to provide clients with a first call resolution
- Ability to develop strong client relationships and adjust as needed for each customer
- Certification in secretarial work, office administration, or related training.
- 1-2 years of experience as a personal assistant with call center experience would be advantageous.
- Extensive experience in creating documents and spreadsheets, using office software such as MS Word, Excel, and PowerPoint.
- Advanced typing, note-taking, record keeping, and organizational skills.
- Ability to manage internal and external correspondence.
- Working knowledge of printers, copiers, scanners, and fax machines.
- Proficiency in appointment scheduling software such as MS Outlook, as well as call forwarding.
- Excellent Medical, Dental, Vision, Life and Disability Insurance benefits at a highly subsidized rate
- Transport reimbursement
- Paid training
- Paid vacation
- Paid holidays
- Employee wellness program
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Csr
2 weeks ago
Community Veterinary Partners Houston, United States**Garden Oaks Veterinary Clinic** was founded in May of 2015 and is a small animal practice that is growing. In the coming year we are expanding to nearly two and one half times our current size and adding diagnostic and therapeutic modalities that will grow our practice even lar ...
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Customer Service Representative
2 weeks ago
Atlas Credit Co. Houston, United StatesCompany History · Atlas Credit Company is a family owned and operated financial institution. We have helped millions of customers with their financial needs and provided over three billion dollars of financial assistance since 1968. Our core values are community and family driven ...
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Customer Service Representative
1 week ago
Speedy Printing Houston, United States**About us** · Speedy Printing is a small family-owned printing business established in 1984. We provide printing services to clients (small to medium businesses, non-profits, graphic artists and individuals) seeking a high touch, high quality printing experience. · **Speedy Prin ...
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Transportation Customer Service Representative
3 weeks ago
Hermann Services Houston, United States**Job Term**: Full Time · **Full Job Description**: · **Hermann Services is looking for a Customer Service Representative (CSR) to join our growing Transportation Division located in Houston, TX.** · - We are seeking a **Transportation Customer Service Representative (CSR)** who ...
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Customer Service Representative
1 week ago
EcoShield Pest Solutions Houston, United StatesOverview: · The Shield Co. Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country Simply stated, we provide comprehensive solutions for pest-free living, but our purpose is to spread happiness. We accomplish that by delivering ab ...
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Customer Service Assistant
3 weeks ago
U.S. Legal Support Houston, United StatesAre you detail oriented, customer service driven and adaptable? Do you like to multi-task and build relationships? · If you possess these qualities, consider joining our legal service team **in an onsite role** in _Woodland Hills, California_ · **Customer Service Assistant Job Fu ...
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Customer Service Representative-university of
3 weeks ago
Reimagined Parking Houston, United States**Description**: · Customer Service Representative processing written transaction requests from Monthly Parking, Transient customers and stakeholders. Provides consistent and professional customer service in assisting internal and external customers with monthly and daily parking ...
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Commercial Lines Account Manager
2 weeks ago
APP Marketing Houston, United States**Title**:Commercial Lines CSR - "Account Manager" Commercial Lines Manager & Office Manager · **Job Summary**: · The Commercial Lines CSR performs the essential functions of the position, which include aiding clients with service needs and making changes to existing accounts; ma ...
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Fltabed Dispatcher
2 weeks ago
Stripes Logistics Company Houston, United States**Requirements**: · - Must have a high school diploma or equivalent with 2 years or Full-Time dispatch experience. college degree preferred · - Must have a current Texas driver's license and a satisfactory criminal record · - Vast understanding of Flatbed Trucking operations · - ...
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Drayage/intermodal Dispatcher
2 weeks ago
Stripes Logistics Company Houston, United StatesGrowing local Intermodal Carrier looking for an experienced Intermodal and Port Dispatcher. Compensation will be based on experience and knowledge. · IML and Port Experience Required. · **Requirements**: · - Must have a high school diploma or equivalent with 2 years or Full-Time ...
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Customer Service Representative
1 week ago
SYSCO Houston, United States Full timeCompany: · US1141 Buckhead Meat of Houston, Inc.Zip Code: · 77038Minimum Level of Education: · High School or EquivalentMinimum Years of Experience: · 1 YearEmployment Type: · Full TimeTravel Percentage: · COMPENSATION INFORMATION: · The pay range provided is not indicative of ...
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Guest Service Representative
3 weeks ago
Edit Tx LLC dba Tide Cleaners The Woodlands, United States**Guest Service Representative (CSR)** · (This is not a Remote Position) · **Summary**: · Duties and Responsibilities include the following. _Other duties may be assigned._ · - Provide exceptional customer service to customers · - Serve as primary liaison with customers · - Greet ...
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Field Service Tech/csr
2 weeks ago
CRDN of the Ark-La-Tex Houston, United States**Benefits**: · - 401(k) · - 401(k) matching · - Dental insurance · - Health insurance · - Paid time off · - Vision insurance · A Restoration Field Service Technician is a professional who specializes in providing restoration services to the contents, têxtiles, electronics or art ...
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Office Clerk
1 week ago
Affordable Auto Glass Houston, United StatesAre you a master of spreadsheets and a lover of organization? Do you thrive in an environment that values accuracy and attention to detail? If so, **Affordable Auto Glass** has the perfect opportunity for you We're seeking an entry-level Office Clerk - Administrative Assistant to ...
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Customer Service
3 weeks ago
Expedited Logistics and Freight Services Houston, United States**About us** · At ELFS, LLC it is our responsibility to ensure our clients achieve their transportation and warehousing goals. You can be assured that whatever your logistics needs, our team will do everything possible to assist you with our wide range of services. Our standard a ...
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Customer Service Rep
2 weeks ago
Veterinary Medical Center of The Woodlands The Woodlands, United States**CUSTOMER SERVICE REPRESENTATIVE (CSR)**: · **About us**:Veterinary Medical Center of The Woodlands is a full-service veterinary hospital providing excellent medical, surgical, and dental care. We have an in-house pharmacy, laboratory, and radiology equipment. · Our goal has bee ...
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Harris Health System Houston, United StatesHarris Health System is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underi ...
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Account Manager I
2 weeks ago
Toshiba International Corporation Houston, United StatesToshiba International Corporation is a world leader in the design and manufacture of motors, motor controls and power electronics products. Many of these products are designed, built and tested in our 1,000,000 square foot state-of-the-art manufacturing facility in Houston, TX. W ...
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Representative I-customer Service
3 weeks ago
Westlake Careers Houston, United States**Why choose Westlake Pipe and Fittings?** · - Benefits Day 1 · - 401k: The Company will match your contributions up to a certain percentage. · - Quarterly Bonus Programs · - Fitness Reimbursement Program: The Company will reimburse up to 50%. · - Tuition Reimbursement Program · ...
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Early Learning Center- Education Director
2 weeks ago
Ivy Kids Early Learning Center Houston, United States**Summary**: · Effectively operates and manages all curriculum, education, and Conscious Discipline strategies for the center. Supports the center director with human resources, customer relations, marketing, educational programs, financial responsibility, and physical facility. ...
Admin CSR Assistant - Houston, United States - Webley Construction, Inc.
Description
Job DescriptionOur company is looking for a versatile and highly-organized candidate to perform personalized customer / administrative duties scheduling subcontractors, evaluating the subcontractor's work and completing warranty claims within 7 days for both active and closed out communities. In addition, the Customer Service Representative will carry out homeowner orientations and follow-up with homeowners periodically at designated times.
Pay: $ $25.00 per hour
Job responsibilities
Requirements
Compensation & Benefits
This position can be done entirely remotely as long as the team member has access to a fast, reliable internet connection and a dependable cell phone connection. A quiet/uninterrupted work space will be needed as well.
N:B : Do not apply for this job position if you have a FULL TIME job.Webley construction is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.
Admin CSR Assistant professionals in Houston
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Jacque Pasqua
Human Resources, Office Manager, Accounting Admin