Transportation Customer Service Representative - Houston, United States - Hermann Services

Hermann Services

Verified Company

Houston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Term:
Full Time

Full Job Description:

Hermann Services is looking for a Customer Service Representative (CSR) to join our growing Transportation Division located in Houston, TX.

We are seeking a
Transportation Customer Service Representative (CSR) who will report to the Vice President of Customer Service & Account Management.

Responsibilities:

Receive inbound calls
Assist customers with inquiries
Set up appointments and book loads to meet customers' expectations
Track orders to ensure loads were delivered and or picked up on time
Serve as a representative to the Operations Team
Work with customers on shipment recoveries as needed
Update Transportation Software with status of loads picked up and delivered
Report, monitor, and analyze performance to ensure compliance and service metrics
Other duties as assigned

Job Requirements:

Customer Service skills
Experience in transportation preferred
Versatility, flexibility, and adaptability
Excellent computer/keyboarding skills
Word, Excel, Outlook knowledge
Transportation Software knowledge is a plus
Able to work well in a team environment as well as individually
Excellent oral and written communication skills
Knowledge of Customer Service Standards
Ability to process a high volume of transactions
Excellent organizational and attention to detail skills

Benefits:

Medical, Dental, & Vision Insurance after 30 days of fulltime employment
401k with company match
Company paid Life Insurance
Paid Time Off
Disability, Accident, and Critical Illness Insurance

Hermann Services, Inc.

is Affirmative Action, Equal Opportunity Employer and committed to providing equal opportunity to all employees and applicants for employment without regard to race, color, religion, ethnicity, national origin, age, disability, gender (including pregnancy, childbirth or other related medical conditions), genetic information, sexual orientation, veteran or marital status, or any other characteristic protected by law.

No material contained within this website may be construed as an offer of employment or a binding contract of employment for a specific time period.

Either the employee or the employer can terminate employment at any time, for any reason, with or without notice.