Customer Service Assistant - Houston, United States - U.S. Legal Support

U.S. Legal Support

Verified Company

Houston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Are you detail oriented, customer service driven and adaptable? Do you like to multi-task and build relationships?

If you possess these qualities, consider joining our legal service team
in an onsite role in _Woodland Hills, California_

Customer Service Assistant Job Functions:

Assist CSS with client communications/correspondence as needed to obtain records
Assist status clients on client action needed (i.e. fees, film breakdowns, authorizations, no records, etc.)
Incoming invoices/correspondence
Research bad location contact information; unable to locate location
Make expediting calls as needed for client statuses, rushes and/or problem locations to obtain records
Handle problem records/research/followup on missing items as needed (Escalated parts)
Custodian Invoices:
Research that invoice is within fee limits for requested records/legals
Pay invoices via check or credit card
Enter any credit card payments in MR
See if checks cleared / provide check copies on payment issues
Custodian Correspondence:
Research what the correspondence is for
Handle correspondence with facility or track internally to CSR

Perks and Benefits
We provide our Customer Service Assistant with family and pet-friendly benefits, including Medical, Dental, Vision, Parental Leave, LifeLock, fun activities and much more

Requirements:

All you need to be a Customer Service Assistant High School Diploma, and 2 years of customer service experience and able to communicate effectively over the phone and electronically.

This position requires a comprehensive background check, including a minimum of ten years of verifiable work/education history. All information on your resume must be accurate and verifiable. Employment is contingent upon a successful background check