Field Service Tech/csr - Houston, United States - CRDN of the Ark-La-Tex

CRDN of the Ark-La-Tex
CRDN of the Ark-La-Tex
Verified Company
Houston, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Benefits:


  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


A Restoration Field Service Technician is a professional who specializes in providing restoration services to the contents, têxtiles, electronics or art that have experienced damage from various sources, such as water, fire, mold, or other disasters and effectively completes a pack out and/or pack back of a home or business.


Job Requirements

  • Must be 18 years of age or older
  • Must have driver's license and be insurable
  • Must be able to lift up to 30lbs
  • Must be comfortable working in challenging environments following fire, water or wind damage
  • Must enjoy working with others

Qualifications:


  • Ability to multitask and prioritize in a fastpaced environment.
  • Excellent time management skills to ensure efficiency
  • Ability to work independently without supervision
  • Enthusiastic
  • Selfmotivating
  • Empathetic
  • Strong customer service/people skills
  • Detail oriented
  • Ability to follow directions
  • Excellent communication skills both verbal and written
  • Team focus and drive to succeed

Responsibilities:


Pack Out - Receiving - Production - Restoration - Warehouse - Staging - Delivery

  • Travel to the loss Site to properly inventory and sort têxtiles, electronics, art, and contents by using appropriate technology.
  • Follows all procedures and guidelines per training protocols.
  • Communicate and follow verbal instruction from the lead CSR.
  • Effectively pack out jobs properly while maintaining the integrity of the contents.
  • Follow written instructions specific to each job.
  • Ensure that the restoration process meets company standards and customer expectations.
  • On-Call schedule required for afterhours, weekdays and weekends.
  • Remain professional around homeowners, adjusters and contractors.

Receiving -

  • Assist warehouse manager unload contents.
  • Organize all contents based on cleaning method.
  • Identify and separate for immediate needs.
  • Use appropriate technology.

Pack out -

  • Ensure truck is stocked with materials for the day.
  • Perform pack out based on normal flow têxtiles, electronics, art, contents.
  • Follow all procedures to properly inventory, eval, tag and box
  • Take appropriate photos.
  • Keep a clean workstation.

Delivery -

  • Assist warehouse manager load deliveries.
  • Transport items to loss site.
  • Place furniture in original rooms
  • Place boxes unopened in original rooms.
  • Protect loss site from damage during delivery.
  • Use appropriate technology.
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