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Owings Mills

    Electronic File Clerk/Scanner - Owings Mills, United States - 1st Choice, LLC

    1st Choice, LLC
    1st Choice, LLC Owings Mills, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    This position will be hours a week

    Job Responsibilities

    • Receive, sort, and scan child support payments and mail
    • Manually review and key child support payments and mail
    • Conduct Quality Control reviews of scanned payments
    • Generate and retain assigned reports
    • Organize and maintain storage of child support payments and mail, adhering to State and Federal retention standards
    • Conduct outbound calls to child support customers and stakeholders, as assigned
    • View and protect sensitive data, including FTI
    • Follow all Standard Operating Procedures and contractual obligations
    • Participate in special projects, as assigned
    • Assist with additional operational needs, as assigned

    Knowledge Of

    • Mail sorting criteria
    • Policies and procedures involved in payment processing
    • Strong oral and written communications skills
    • Modern office practices, procedures and equipment
    • Technical aspects of field of specialty
    • Interpersonal skills using tact, patience and courtesy

    Ability To

    • Data entry using 10-key pad
    • Multitask, utilizing multiple systems simultaneously
    • Communicate effectively both orally and in writing
    • Identify and resolve errors
    • Work independently with little direction
    • Work in a team setting
    • Work confidentially with discretion
    • Work ethically and with integrity
    • Meet schedules and timelines
    • Respond promptly to customer needs
    • Work successfully in a fast-paced environment
    • Interpret and apply laws, procedures and regulations pertaining to payment processing procedures and the child support program
    • Work flexible schedules and overtime hours, as necessary

    Hours

    • Mon 5:30 am-2:00 pm and Tues - Fri 7:00 am - 3:30 pm (may end day earlier if daily works tasks are finished)

    Requirements

    • High School Diploma or equivalent
    • At least one-year prior experience in an area of scanning, payment processing, service delivery, customer service or other related fields, OR equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the work
    • Must past background and drug test
    Company Description1st Choice is a professional management consulting firm with more than two decades of experience delivering innovative consulting, technology, and staffing solutions to federal and commercial organizations throughout the United States.

    At 1st Choice we embrace diversity of humanity and all it brings to creating an innovative environment. 1st Choice exhibits a compelling workplace through its ethically driven team and diverse academic backgrounds the staff delivers to the organization. We take pride in hiring staff that offers world-class service to support government agencies, corporations, and non-profit organizations nationwide.

    Company Description

    1st Choice is a professional management consulting firm with more than two decades of experience delivering innovative consulting, technology, and staffing solutions to federal and commercial organizations throughout the United States.\r
    \r
    At 1st Choice we embrace diversity of humanity and all it brings to creating an innovative environment. 1st Choice exhibits a compelling workplace through its ethically driven team and diverse academic backgrounds the staff delivers to the organization. We take pride in hiring staff that offers world-class service to support government agencies, corporations, and non-profit organizations nationwide.
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