Jobs
>
Itasca

    Vice President of Customer Success, Delivery - Itasca, United States - IFS

    IFS
    IFS Itasca, United States

    3 weeks ago

    Default job background
    Description
    Company Description

    IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters-at the Moment of ServiceTM. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

    At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

    We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

    By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

    We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

    If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

    Job Description

    You will be a part of the IFS Global Delivery Centres team. This arm is responsible for the world-class delivery of our service portfolio, delivering in specific customer situations to transform plans for value realization, to reality. The Customer Success Central and Centres of Excellence are globally operating, elite knowledge multipliers with an attention to detail for exemplary customer experience.

    The VP, Customer Success Central is responsible for the evolution of the Customer Success Central and Centres of Excellence as well the operation and optimization of Customer Success Central, focusing on customer success via proactive success services and reactive intervention where customer success is judged by IFS as at major risk.

    Being successful as the VP, Customer Success Central involves assuming ownership of the following duties;
    • Communicate a clear vision of the future: develop, discuss, explain, and actively promote the vision throughout IFS with key stakeholders, to peers, within IFS and when appropriate to partners, external stakeholders and to customers
    • Define and implement a new Target Operating Model that will utilize the best of what we have enhanced by what we need to deliver the best customer experience in the software industry.
    • Motivate through inspiration and mobilize teams: draw an inspiring target picture and mobilize people to get there, challenge people to leave their comfort zone, seek for feedback and call for people's opinions, turn issues/threats into opportunities
    • Set demanding goals and empower accountability to execute on the mission: derive clear and challenging targets, assign targets and set priorities, do not define the 'how' but the 'what', encourage people to take ownership, do not delegate back to yourself in critical situations
    Actively establish relationships characterized by mutual respect and trust: build a reliable, efficient, and effective network, stimulate individuals to broaden and use their network, actively create a culture of trust, mutual respect and openness, live this culture and act as a role model, work to overcome organizational boundaries and silo thinking
    • Your leadership will encourage people to continuously question the status quo and activate their creative and innovative skills: motivate people to think new, different, critical and to look for ways to find solutions, reward ideas, extraordinary achievements, and innovations, think, and act lean
    • Show passion on the job: act as a role model for all team members; show authentic behavior, pride, and enthusiasm in the own job, demonstrate leading practices, and encourage team members to share own experiences, celebrate success, promote IFS as a great place to work
    The VP, Customer Success Central must be result orientated, with a track-record of high-performance management and building sustainable profitability. They must;
    • Support the transformation towards becoming a true Customer Success organization
    • Define and steer global programs that will introduce a new culture and way of working supported by services, process, and tools
    • Supply, Demand and Forecast (skill gap planning) Management
    • Accountable for the coordination and staffing for proactive and reactive customer services
    • Liaison with other internal departments, particularly Customer Success department leadership team
    • Influence decisions across multiple opinions across competing organizations
    • Financial Management Reporting based on proactive and reactive services, Forecast, and Budgeting
    • Developing (hiring, coaching, performance managing) senior individuals and building successful teams.
    • Identifying training needs for strategic areas in your function
    • Ability to operate in a fast-paced, evolving, geographically dispersed, matrix environment and in culturally diverse teams.
    • Excellent stakeholder management at C Level
    • Must live the IFS Values.
    Qualifications

    Essential:
    • At least 5 years' experience in a business-critical support; at least 10 years within a Premium Engagement/Success Leadership role and minimum 10 years of experience working with Tier 1 Customers at the C level
    • Significant experience: utilizing models and tools to build engagement in a global, matrixed business
    • Executive presence and charisma.
    • Creating and scaling repeatable services and frameworks
    • Relevant Technology industry experience required.
    • Exceptional leadership, organizational and interpersonal skills.
    • Highly developed business acumen.
    • Setting strategic direction and putting that into action.
    • Strong writing, presentation, mentoring, decision-making, communication, facilitation skills.
    • Ability to utilize a combination of formal authority and persuasion skill sets.
    • Adaptability and flexibility to manage deadline pressure, ambiguity and change.
    Desirable:
    • Leadership position in several cultural environments and global locations
    Additional Information

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer
  • IFS

    Vice President of Customer Success Delivery

    2 weeks ago

    IFS Itasca, United States

    Job Description · You will be a part of the IFS Global Delivery Centres team. This arm is responsible for the world-class delivery of our service portfolio, delivering in specific customer situations to transform plans for value realization, to reality. The Customer Success Centr ...

  • Industrial and Financial Systems

    Vice President of Customer Success, Delivery

    2 weeks ago

    Industrial and Financial Systems Itasca, United States

    Vice President of Customer Success, Delivery · Full-time · IFS Referral Bonus Code: SH · Job location: Remote · IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solu ...

  • IFS

    Vice President of Customer Success, Delivery

    3 weeks ago

    IFS Itasca, United States

    IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of ServiceTM. Our commitment ...

  • Industrial and Financial Systems

    Vice President of Customer Success, Delivery

    3 weeks ago

    Industrial and Financial Systems Itasca, United States

    Vice President of Customer Success, Delivery Full-timeIFS Referral Bonus Code: SHJob location: RemoteIFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabl ...

  • IFS

    Vice President of Customer Success, Delivery

    3 weeks ago

    IFS Itasca, United States

    IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really mattersat the Moment of Service. Our commitment to ...

  • IFS

    Vice President of Customer Success, Delivery

    3 weeks ago

    IFS Itasca, United States

    IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service. Our commitment to ...

  • IFS

    Vice President of Customer Success Delivery

    2 weeks ago

    IFS Itasca, United States

    Job Description · You will be a part of the IFS Global Delivery Centres team. This arm is responsible for the world-class delivery of our service portfolio, delivering in specific customer situations to transform plans for value realization, to reality. The Customer Success Cent ...

  • Industrial Tool Products, Inc.

    Logistics Coordinator

    2 weeks ago

    Industrial Tool Products, Inc. Wood Dale, United States

    **Logistics Coordinator & Delivery/Pickup Driver** · The Logistics Coordinator & Delivery/Pickup Driver is a key role on our Customer Service team. This position's principal responsibility will be ensuring material planning accuracy, inventory control, pickup and deliveries as ne ...

  • Rethink Electric

    Prefabrication Technician

    2 weeks ago

    Rethink Electric Wood Dale, United States

    The Prefabrication Technician for ReThink Electric will be responsible for the assembly of electrical components including but not limited to racking, jumpers, wire spooling, panels, and fixtures prior to installation on the job sites. · **Responsibilities**: · - Assembly of sola ...

  • Speed Express

    Operations Assistant Manager

    2 weeks ago

    Speed Express Elk Grove Village, United States

    SpeedX is seeking an experienced and dynamic Operations Manager to oversee our inbound and outbound freight operations, specifically focusing on last mile delivery and parcel handling at IL Branch. This pivotal role will be responsible for managing the full life cycle of parcel d ...

  • Fastenal

    Fulfillment Specialist

    2 weeks ago

    Fastenal Elk Grove Village, United States

    Fulfillment Specialist · 451 Busse Rd, Elk Grove Village, IL 60007 · ILELK Public Store · Part-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm · hours/week · OVERVIEW: · Embark on your journey as a Part-time Fulfillment Specialist, where you'll take charge of delivering excell ...

  • Bronco Logistics

    Logistics Coordinator

    1 week ago

    Bronco Logistics Elk Grove Village, United States

    Duties include coordinating and ensuring on-time, effective open lines of communications with regards to the successful delivery of the customers freight by overseeing and tracking the activities of all assigned carriers. · Essential duties include: · **Strong time management, or ...

  • Empyreal Logistics

    Armored Van Driver

    1 week ago

    Empyreal Logistics Elk Grove Village, United States

    **Description** · We are a growing Cash Logistics company out of Englewood, CO. We are looking for enthusiastic, responsible, and reliable individuals to join our team. If you enjoy a fast-paced work environment and interacting with people and are looking for a company that promo ...

  • Cristaux

    Business Development Specialist

    2 weeks ago

    Cristaux Elk Grove Village, United States

    **Company Overview** · Founded in 2007, Cristaux International is a fast-growing, creative, and energetic company. We specialize in custom recognition awards and program solutions that help organizations drive success. · Obsessed with the art of storytelling, we design and manufa ...

  • Batory Foods

    Production Facility Manager

    2 weeks ago

    Batory Foods Elk Grove Village, United States

    At Batory Foods, we encourage our team to Bring YOU, Every Day because true success starts with the ability to be yourself and letting your unique talents shine. Since 1979, the heart of our success has been our people. The Friedman family established a legacy of generosity, warm ...

  • Krispy Kreme

    Manufacturing Plant Manager

    2 weeks ago

    Krispy Kreme Elk Grove Village, United States

    At Krispy Kreme Doughnut Corporation, we love our people, and they love our culture and the opportunities that come with being a part of Krispy Kreme. Our values are at the core of who we are, what we believe, and what brings us together as one united team. Come explore the endle ...

  • ITU AbsorbTech

    Route Service Representative

    2 weeks ago

    ITU AbsorbTech Elk Grove Village, United States

    ITU AbsorbTech is hiring a Route Service Representative (Route Driver) to join our team in Elk Grove Village, IL. In this position, you will: · - Provide excellent customer service to our customers. · - Remove used products (uniforms, floor mats, shop towels etc.) and replace it ...

  • Pivot Point International, Inc.

    Purchasing Analyst

    2 weeks ago

    Pivot Point International, Inc. Elk Grove Village, United States

    **Purchasing Analyst** · At Pivot PointInternational, we believe it is our responsibility to evolve hair and beauty education, challenging the status quo. For 60 years, our continual commitment to creating rich educational experiences and developing best-in-class educational cont ...

  • Cristaux

    Shipping & Receiving Supervisor

    3 weeks ago

    Cristaux Elk Grove Village, United States

    **Company Overview**: · Founded in 2007, Cristaux International is a fast-growing, creative, and energetic company. We specialize in custom recognition awards and program solutions that help organizations drive success. · Obsessed with the art of storytelling, we design and manuf ...

  • Crystal Chem, Inc.

    Laboratory and Office Associate

    1 week ago

    Crystal Chem, Inc. Elk Grove Village, United States

    **Ready to Leverage Your Science Expertise in a New Way?** · Our innovative small company is seeking a talented scientist for a unique position that bridges the gap between science and business. **This is your chance to transition your scientific background into a dynamic office ...