- In Depth and proven experience of Client Operating systems like XP, Vista, Windows 7 and Windows 8/10 to MCP certification level
- Excellent Client Level Networking/TCP Troubleshooting (DHCP, DNS, 802.11x), VPN
- HP Network printers and managed print servers, HP JetAdmin.
- Troubleshooting skills for Cisco Environment in quick time (Nexus 5k and 7k series, Cisco Enterprise routers 3900, 3800 & LAN switches 4500, 3700, 3800, Cat9K and Nexus 9K.
- Knowledge of Wireless technology autonomous and lightweight
- Support and handle the requirements directly as needed Coordinate with other teams for incident and problem management.
- Take ownership of critical incidents, major incident and site wise outages
- Coordinate with relevant support team, site facilities, and Incident Management team and drive till closure.
- Continuously monitor and evaluate IT service delivery processes to identify areas for improvement, streamlining workflows, or developing new procedures to enhance service quality and efficiency.
- Ensure that changes to IT services are properly assessed, authorized, and implemented with minimal disruption to business operations. This involves working closely with the change management team and various support teams, application teams – local and global.
- Provide regular updates on KPIs, SLAs, CSATs and team performance to the client management through weekly and Monthly client meetings.
- Build strong relationships with local and global support teams and stakeholders to enable effective dialogue exchange between different departments.
- Collaborate with technical teams to keep Windows Operating system up to date along with regular roll outs for Monthly Security updates, drivers and BIOS.
- Provide support for corporate conferencing, Exec meetings and ensuring the ready availability of meeting room resources
-
Lead Desktop
1 week ago
AMS Staffing Inc. New York, United StatesOur client, an AM Law 100 firm, is looking to hire a Lead Desktop & Cloud Engineer at their offices in New York City. This is a full time, direct hire role that will allow for a hybrid work week (2-days a week onsite). The position will pay an annual base salary of $170K to $180K ...
-
Lead Desktop
6 days ago
AMS Staffing, Inc. New York, United StatesJob Description · Job DescriptionOur client, an AM Law 100 firm, is looking to hire a Lead Desktop & Cloud Engineer at their offices in New York City. This is a full time, direct hire role that will allow for a hybrid work week (2-days a week onsite). The position will pay an ann ...
-
Lead Desktop Support
5 days ago
ITACCEL New York, United StatesDesktop Support Manager · On site NYC $100k+ · Responsibilities: · Leadership: Lead and mentor a team of desktop support technicians, providing guidance, training, and support to ensure optimal performance and development. · Prioritize and delegate tasks effectively to meet sup ...
-
Lead Desktop Engineer
5 days ago
Tandym Group Newark, United StatesA recognized services organization in New Jersey is actively seeking an experienced Desktop Engineer for a great Lead role with their team. In this position, the Lead Desktop Engineer will be responsible for overseeing the implementation to new technology within digital workspace ...
-
Lead Desktop Engineer
4 days ago
Tandym Group Newark, United StatesA recognized services organization in New Jersey is actively seeking an experienced Desktop Engineer for a great Lead role with their team. In this position, the Lead Desktop Engineer will be responsible for overseeing the implementation to new technology within digital workspace ...
-
Lead Desktop Support Engineer
2 weeks ago
Gotham Technology Group Greenwich, United StatesTitle : Lead Desktop Support EngineerLocation : Onsite in Greenwich, CT or Norwalk, CT Duration : FTE/PermanentSalary: · Total compensation is k +bonusThis role requires you to be on call including nights and weekendsResponsibilities :Provide desktop and mobile device support fi ...
-
Lead Desktop Support Engineer
2 weeks ago
Gotham Technology Group Greenwich, United StatesTitle : Lead Desktop Support Engineer · Location : Onsite in Greenwich, CT or Norwalk, CT · Duration : FTE/Permanent · Salary: · Total compensation is k +bonus · This role requires you to be on call including nights and weekends · Responsibilities : · Provide desktop and mobil ...
-
Executive Desktop Support Lead
1 week ago
Careerbuilder-US New York, United StatesDexter Technologies is a leading provider of Staffing and Recruiting Services. For over two decades, we have put countless professionals to work at exciting opportunities. We are proud of the fact that many of them have been promoted to more senior roles: management, senior mana ...
-
Senior Desktop Support Lead
3 weeks ago
Michael Page New York, United States TEMPORARYAbout Our Client Currently seeking a Senior Desktop Support Lead for our clients Information Technology Department. · This is an individual contributor role to start, hands on, in office 3x a week and contract role to start. Job DescriptionThis role is responsible for the technic ...
-
Metropolitan Transportation Authority New York, United States**Description** · **Job Title**: Computer Support Analyst Level 3 (TCU Represented) · **Deadline**: Open Until Filled · **Salary**:Level 3: Step 1: $69,092 Step 7: $98,703 · **Dept./Div**: MTA IT/ Office of IT Infrastructure & Operations · **Agency**: MTA Headquarters · **Locatio ...
-
IT Support Technician
1 week ago
Sirus Technology Solutions Holland, United StatesSirus is looking for select individuals to join our team of highly capable engineers to help build out, maintain, and troubleshoot the infrastructure for our portfolio of long standing customers. You will be part of a talented team of engineers that demonstrate superb technical c ...
-
Desktop Support Analyst
3 days ago
ION Jersey City, United States**About Us** · DASH Financial Technologies (a part of ION Group) is a leading trading technology provider to the institutional trading community. With a suite of highly customizable tools, DASH designs and delivers intelligent, high performance solutions in four product categorie ...
-
Client Onboarding Analyst
1 week ago
Sumitomo Mitsui Banking Corporation New York, United StatesSMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 ...
-
IT Support Specialist
1 week ago
Tech Experts New York, United StatesIT Support Specialist · Location: Midtown, NYC · - Are you a Tech Expert? - No Code Required Hand-on Technical, Dive Deep with rich MSP Insight_ · **About Us:Tech Experts** is a leading Managed Service Provider (MSP) based in New York City. We specialize in offering tailored IT s ...
-
Client Onboarding Analyst
2 days ago
Sumitomo Mitsui Banking Corporation New York, United StatesSMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 ...
-
Service Desk Analyst
1 week ago
dentsu New York, United StatesAs a remote Service Desk Analyst you will support the operational execution of the Global Service Desk to ensure dentsu provides exceptional Customer Service. You will report to the Operations Lead. · **Responsibilities** · - Initiate the procedure for handling detected incidents ...
-
IT & Av Support Consultant
1 week ago
DXC Technology New York, United StatesWe are seeking an IT & AV Support Consultant to join our team. This role will assist our IT Site Lead with day-to-day IT support operations, escalations, and delivery local OBO, OTX and Networking projects or tech refresh. · **Key Requirements**: · - Minimum 2+ years proven exper ...
-
Service Desk Technician
6 days ago
PLM Fleet Newark, United StatesPLM is a national leader in supply chain solutions for refrigerated transportation assets, offering structured financial solutions and technologies for optimized fleet management. The cold supply chain is rapidly evolving from farm to table with the use of innovative technology s ...
-
Director, Development Communications
1 week ago
New York University New York, United StatesPosition Summary: · University Development and Alumni Relations (UDAR) is dedicated to soliciting the private funding necessary to support the strategic goals of the University in teaching, learning, and research. The personnel of UDAR work university-wide as well as within indiv ...
-
Production Manager/supervisor
1 week ago
FASTSIGNS® of Secaucus,NJ Secaucus, United StatesThe Production Manager will wear many hats and is responsible for managing daily operations of the Center to run smoothly and in a client focused manner. This position is the lead in quality control, workflow management and production. In addition, this position serves as the cli ...
EUC desktop Lead - Mahwah, United States - Tata Consultancy Services
Description
Job Title
Technical Lead with End User support skills
Relevant Experience (in Yrs)
8-10 yrs
Technical/Functional Skills
Roles & Responsibilities
Generic Managerial Skills
Delivery Manager for 5 member EUC team
Work Location:
Mahwah, NJ