Lead Desktop Support Engineer - Greenwich, United States - Gotham Technology Group

Description

Title :
Lead Desktop Support Engineer

Location :
Onsite in Greenwich, CT or Norwalk, CT

Duration :
FTE/Permanent


Salary:
Total compensation is k +bonus
This role requires you to be on call including nights and weekends


Responsibilities :
Provide desktop and mobile device support firm wide as the initial point of contact
Install and configure computer systems and applications, including onboarding new hires
Analyze, troubleshoot and diagnose hardware/software problems
Liaison vendor support teams
Pro-actively prioritize and manage several milestones and projects efficiently
Utilize ticketing system for technical assistance requests, steps taken to resolve them, and the specific dates/individuals involved
Vendor and order management
Create online documentation pertaining to computer and application troubleshooting and usage
Maintain a working audit log detailing all system updates, as well as the date of completion
Professional written and interpersonal skills are essential when communicating with employees and vendors


Required:
Bachelor's or Technical degree in computer science or a related field
Over eight years of experience supporting employees and technology in a fast-moving environment
Extensive experience working with operating systems including Windows and Mac OSX, Linux is a plus
Knowledge of Microsoft Office applications, with a focus on Microsoft Excel and Outlook, O365 is a big plus
Experience with VDI (VMWare)
Experience supporting mobile devices (Android and IOS)
Experience supporting Trading Platforms (i.e. Bloomberg terminals)


Preferred:
White Glove support
Cybersecurity
Windows server management
DevOps or SecOPs
Patch management
Networking
Telephony

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